All reviews of Casper
Review about: H.S. Johnson
Watch purchase
I was so frustrated with the delivery of my new watch. I ordered it on May 29th, and it only got to Chicago on June 6th. But even though Michigan is so close to Chicago, I didn't get my watch for another two weeks. The lack of communication and slow delivery really let me down.
Review about: Astrid & Miyu
Earrings, Emily, awesome solution
So I picked up some earrings in Cardiff, and one was acting up. But then Emily from the customer service squad fixed it all up and gave me a new one! It made me feel so extra special and happy! Thanks a bunch, Emily!
Review about: Alibaba
Machinery purchase
I just bought a machine from this site and I gotta say, I'm really impressed. The equipment they sent me was exactly what I was looking for and the quality was top-notch. The staff was so professional and helpful. They even helped me with setting up the machine and answered all my questions quickly, both before and after I bought it. I definitely recommend this site to anyone in need of machinery products.
Review about: Vestiaire Collective
Customer service experience
This company's customer service is seriously the worst I've dealt with. I had the same problem with three different orders, and each time I had to keep explaining what was going on. It was so frustrating because they could only handle one order at a time, so I had to go through the whole process three times in a row. It felt like I was stuck in this never-ending cycle of waiting for approvals over and over again. If you're in Canada, I'd definitely suggest steering clear of ordering from them because the amount of time wasted on getting answers is just ridiculous.
Review about: Loja Madesa
My new bedroom furniture
I just got myself a new bedroom set from here and I'm pumped about it! They had heaps of options at the store, and the folks there were really helpful in assisting me to pick out the perfect set for my room. The furniture is solid and well-crafted, plus it looks super chic in my room. It totally changed the vibe in my bedroom, making it feel comfy and tidy. I'm eager to flaunt it to all my pals!
Review about: Frame Denim
Replacement button request
I had amazing customer service from Frame recently. I bought a pair of jeans from another store and had a problem with a button, so I contacted Frame for help. Even though they usually don't deal with these issues, the Frame team really went out of their way to assist me. They not only found replacement buttons for me but also sent them from the US to the UK with a courier, and didn't charge me extra. The whole process, although it took a few weeks, was smooth and quick. I want to give a big shoutout to Victoria at FRAME Client Services for her exceptional help.
Review about: CW Beggs
Jordan release purchase
My experience buying the new Jordan sneakers online was amazing! I was really impressed with how simple the whole process was, and I liked the extra security measures they had to stop bots from snatching them all up. The security questions not only made me feel safer buying them, but also made it fair for everyone. It's nice to see a company taking action to make sure their releases are fair for everyone.
Review about: Clarks
Return shipping label issue
I had a problem getting a return label because the online system wasn't taking my order number. But Chelsea helped me out by verifying my details and sending me the label by email right away. She totally got my situation and said sorry for any trouble. I was really impressed by how fast she replied and fixed the issue.
Review about: Grenco Science
Back-ordered item
I recently had a pretty bad experience with my purchase from this company, eh. I ordered something and turns out it was on back-order, but nobody even bothered to let me know about the delay, eh. I waited for over a month, only to get hit with a cancellation notice out of the blue, without a heads up, eh. When I called them to find out what was going on, the customer service folks were not helpful at all and even kinda rude, eh. I mean, come on! That kind of service just doesn't cut it, especially with so many options out there, eh.
Review about: StriVectin
Duo pack - Neck firming and contouring face cream
I bought this two-pack deal with neck firming and contouring face cream on sale. I've been using it every day for a couple of months now, but honestly, I haven't seen any difference in how firm or tight my neck feels. I'm not looking for a miracle at my age, but I was hoping for at least a little improvement. But, no such luck. I don't think this product is worth the money, so I won't be buying it again.
Review about: Bohme
Perfect fit for my curvy figure
The clothes at this store are absolutely amazing for me. As someone with a curvy body, it's usually tough to find clothes that fit nicely and show off my figure in all the right spots. But everything I got here fits perfectly! The quality of the clothing is top-notch, and I can tell that they are made to last. The customer service in-store is also great. The staff is always super friendly and helpful, which makes shopping here a breeze.
Review about: HotspotShield
Unauthorized charges refund
I recently noticed some unexpected charges on my credit card for a service I didn't even sign up for or use. I was pretty annoyed because I didn't get any email warnings about the charges, so it all seemed fishy. When I tried contacting customer service through chat and email, they took way too long to respond and weren't all that helpful. The person I talked to couldn't fix the problem and said they didn't do phone support. It was frustrating that I couldn't talk to a supervisor about my concerns, making me feel like my issue wasn't being taken seriously. This whole situation made me doubt if the service is legit or just a big scam.
Review about: HotspotShield
VPN installation assistance
I had a bit of a hard time setting up my VPN on my TV as one of my fancy gadgets, but when I contacted customer service, they got back to me right away and gave me super clear instructions that did the trick. I was pretty amazed by how quick and helpful they were, so I just wanted to give a big shoutout to Louie and the whole crew for their awesome assistance.
Review about: Military Watch Exchange
Tactical watch purchase
I recently got a tactical watch from Military Watch Exchange and I gotta say, I am so pleased with how good it is. This watch is tough, dependable, and meets all the high standards I have for a military-grade watch. The customer service I got when I bought it was top-notch - the staff knew their stuff and helped me pick the right one. The price was fair for the quality of the watch, with its durable materials and precise design. And it came quickly and in perfect shape, even better than I expected. Overall, I had a great time shopping at Military Watch Exchange and I totally recommend them if you're looking for a top-notch tactical watch.
Review about: Jalbum
Easy to use platform
I really liked using the platform, it was super easy to navigate and I didn't have any problems making my album. The layout was really easy to understand and I could customize everything quickly. There were lots of templates and options to choose from, so I could personalize my album exactly how I wanted it.
Review about: Gymboree
Lost online order, store pick-up
So, I gotta tell you about this thing that happened to me when I ordered online from Gymboree. At first, I was happy about the good deals they had, so I chose the store pick-up option for convenience. But get this, turns out the store I picked had closed down for good. I contacted their sister store, Children's Place, and gave them my order number. They said my package was lost and promised me a refund. But guess what? Haven't seen a refund or even an email about cancelling the order. This has put me in a tough spot because I got summer stuff and swimsuits for a family trip, and now we're stuck without clothes or the cash to buy new ones. Overall, my experience with Gymboree has been super disappointing and irritating.
Review about: P.volve
Workout equipment
I'm really loving my new workout gear! It's super fun to use and makes me feel all powerful like a superhero. I can feel my muscles getting stronger every time I use it. The best part is, I can do my workouts from home and feel like a total fitness queen. I'm excited to see even more results from using this equipment every day!
Review about: Bright Cellars
Great wine selection, personalized service
The wine selection at this place is amazing! The team really takes the time to listen to what you like and sends you wines that match your taste perfectly. I've tried other subscription services before, but none have been as personalized as this one. Every bottle they send is carefully chosen and I can tell they put a lot of thought into it. I appreciate the effort they put into selecting wines that I will truly enjoy. The team is very knowledgeable and always happy to give recommendations or answer any questions I have. Overall, I'm really happy with my experience and I would definitely recommend this service to any wine lover looking for a unique and personalized selection.
Review about: AirHelp
Easy flight compensation
At first, I wasn't sure about that email I got from this company. I thought maybe it was a scam or something. But, I took a chance and shared my info. And you know what? AirHelp actually got me some money for a flight problem that I couldn't fix myself. Their team was really good at keeping me in the loop and making sure I got paid quickly. I gotta say, I'm pretty impressed with how they handled everything. I've already told my friends and family about them.
Review about: Vitalsleep
Mouthguard purchase
I've been a loyal customer of this company for more than three years now, always happy with their mouthguards. But, I recently tried their new design and didn't have much luck with it. However, David from customer service was super helpful in figuring out the problem and finding a solution that worked perfectly for me. Their customer service is top-notch and has made sure that I'll keep coming back to them. Thanks to them, I can sleep soundly again, much to my wife's relief.
Review about: Quip
Toothbrush purchase
I've been using this toothbrush brand for years and I gotta say, it's my fave. I've got a few of them kicking around and I definitely tell all my buddies to try it out. The company really cares about sustainability and their customers, which is awesome. They're always coming up with cool new products and I love browsing their easy-to-use website. Shopping for their stuff is a piece of cake!
Review about: Blue Coolers
Roto-molded cooler
I just bought a roto-molded cooler from this company, and let me tell you, I'm super impressed with how well it works. This cooler is tough, keeps my drinks nice and cold for hours, and is great for all kinds of outdoor fun. I totally recommend it to anyone looking for a solid cooler.
Review about: TicketCity
Bought Blue Jays tickets
I was trying to get my hands on some Blue Jays tickets, but it was tough to figure it out online. So, I decided to give them a call and Chris answered. He was so helpful and really smart, plus super nice too. I was a bit anxious because I had never used that website before, but it all worked out in the end. Way to go for us Canadians!
Review about: Pacifica Beauty
Rash-inducing purchase
The products I bought ended up giving me a bad rash and I got big red spots on my face. The packaging was awful, especially for the liquid stuff that was too thick to come out of the pump. I had to take off the pump and use Q-tips to get the product out, which was annoying and took forever.
Review about: Keurig
KEURIG K-CAFE
I recently picked up the KEURIG K-CAFE machine from a local store for $229.99. The frother stopped working properly after using it less than 10 times. I tried different types of milk like 1%, 2%, and 3%, but the issue kept happening. I was really disappointed because I was expecting better quality from this product. When I contacted customer service to ask for a return and refund, they replied quickly. However, instead of addressing my concerns, they just told me to watch a video. This was not only unhelpful but also frustrating. It felt like they were trying to avoid taking responsibility for the broken machine. I wish I had read other reviews before buying it, as it seems many others have had similar bad experiences. In the end, I wouldn't recommend spending your money on this product or anything else from this brand.
Review about: Biba
Customer service, quality products, affordable prices
My experience with the customer service team at this store was amazing, eh! They were super quick to answer all my questions and gave me all the info I needed in a really professional way. The stuff I bought was top-notch quality and I was totally shocked by how affordable everything was. Overall, my shopping trip at this store was super positive and I would definitely tell my buddies to check it out, eh!
Review about: Femail Creations
Bait and switch trick
This store is such a rip-off! They said I'd get free shipping for giving my email, but then didn't give it at checkout! When I asked for a refund, they said I needed a code they never gave me. Like, what the heck? I even told them to remove me from their email list if they weren't gonna refund me. And they didn't even respond to that! Plus, they charged my card right away even though my order was gonna take weeks to ship. So shady! And then, they didn't even tell me my order was back-ordered until I asked. Like, hello? I needed those items for Christmas gifts! I said to cancel everything and give me my money back. Ugh, never shopping here again!
Review about: MYeye bb
Prescription contact lenses
MYeye bb is definitely the best when it comes to ordering prescription contact lenses. I've checked out other companies, but none of them can match the speed and efficiency of MYeye bb. Not only do they have top-quality contacts with prescriptions, but they also offer a great selection of designs to choose from. I recently got a pair for my sister as a gift, and she was so happy because she had been wanting them for a while but couldn't afford them. The customer service was fantastic, and I really liked how quickly they responded to my questions. Overall, I have only good things to say about MYeye bb and I'll definitely be coming back. Thanks for the awesome service!
Review about: Morphe
Eyeshadow palette and makeup brushes
So, you know, I ordered this really cute eyeshadow palette and some makeup brushes from this company, eh? And guess what? They ended up cancelling my order because they made a mistake on their end. Can you believe it? I was soooo angry, like, grrr! I was, like, totally dissatisfied with their service. Honestly, I'm not gonna order from them again. Ugh!
Review about: JOBY
Small legged tripod purchase
I bought a little tripod with short legs from this company because I needed it for my video training sessions. I had checked out a bunch of electronic shops before, but none of them were any help or had the thing in stock. Most of them said it would take 2 weeks to get it in. I found out that this company's store actually had a better price than the others, and the tripod came in just 2 days. They kept me in the loop about when it was being sent and when I could expect it. I wouldn't think twice about going back to this company for my next purchases.
Review about: BattlBox
Knife screws missing
I got this really awesome knife from you guys a long time ago, but when I tried to use it recently, some screws were missing. I sent an email to customer service, and instead of just sending me the screws, they sent me a completely new knife! How amazing is that? Really great customer service, guys!
Review about: For Eyes
Eyewear purchase after excellent service
I've been coming to this eyewear store for years now, and let me tell you, the service is top-notch. Every time I walk in, Debbie, Mackenze, and Cristine always go above and beyond to help me with my eyewear needs. They're so knowledgeable, professional, polite, and quick to assist me. I always leave feeling happy with the choices they've helped me make. I wouldn't hesitate to recommend this store to my family or friends who need quality eyewear options.
Review about: VPN Proxy Master
Two-year VPN plan
Eh, let me tell ya, this VPN service has been real solid for me for over a year now, especially when I'm on the go or using public Wi-Fi. The folks at customer service are real kind, and I've been pretty happy with the app all around. I decided to go for the two-year plan and haven't run into any big problems yet, eh. I'd definitely suggest it to anyone in need of a VPN service, you know?
Review about: Lululemon
Lost delivery
I had a really bad time with the customer service at this store. I ordered something online and it got stolen. I had footage from my security camera showing the theft, so I contacted the Global Customer Experience team right away to explain what happened and shared the video with them. But all I got back was a generic response saying they would start an investigation that would take six days and promised to update me. Three weeks went by with no word, so I decided to reach out through their website's chat feature. Only then did I get an email saying they couldn't help me and wouldn't give me a refund. It's just not right how they didn't follow up or try to fix things for me.
Review about: Freedom Grooming
Shaver and grooming products
Hey everyone, I just wanted to talk about how awesome this shaver is. It's seriously amazing - gives such a close shave and it's super easy to use. And don't even get me started on the grooming products, they are top-notch. You should definitely give them a try!
Review about: Lorac
Eyeshadow and lipstick
I just gotta say, I was really disappointed with my recent purchase. The eyeshadow palette I got looked so beautiful in the online pictures, but when I actually got it, the colours weren't as bright as I thought they'd be. The pigmentation was weak, and it was a struggle to blend the shadows. And don't even get me started on the lipstick - it felt dry and just not right on my lips, definitely not up to the high-quality standards they claim to have. In the end, I feel like I totally wasted my money on these products and won't be buying from this brand again.
Review about: Face The Future
Product variety, great customer service, rewards system
I've ordered from this store a bunch of times and they always come through. They've got a ton of cool products to choose from and I always manage to find what I'm looking for. Plus, the little samples they throw in with my order are a nice surprise and have actually introduced me to some new favorites. Their customer service is awesome - whether I reach out by email or phone, they always go out of their way to make sure I'm satisfied with my purchase. And their rewards program is a sweet deal that definitely keeps me coming back for more.
Review about: Discover Cars
Quick and seamless booking process
When we booked our rental car through this company, everything went really smoothly. The customer service folks were quick to respond and super helpful, giving us all the info we needed for a hassle-free transaction. The prices were fair, and we liked how transparent they were throughout. All in all, it was a good experience and we'd definitely think about booking with them again down the road.