Clarks Reviews
Reviews (6)
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Boots
I recently picked up some boots from this store. Sadly, they didn't fit as well as I thought, so I had to do the return thing on their site. Luckily, the return process was pretty straightforward and easy to figure out. A few days later, Canada Post confirmed getting my return with a signature. The site said it usually takes 7 to 10 business days to process returns. Nevertheless, it had been more than 14 days and I hadn't heard anything. I sent a bunch of emails, but no one got back to me. They have a contact number on the site, but it wasn't working. Finally, I got through to the right number and my first chat with customer service was a letdown. The person found a reason to not help me and told me to call back, suggesting I was calling from the UK. The second time around, the lady I talked to was super nice and helpful. She sorted out the delay with my return and made sure everything went smoothly. She's the reason why I'm giving them a higher rating for service. But even with her help, this whole ordeal doesn't make me want to shop there again.
Free return shipping label
I was kind of annoyed when I tried to get a free return shipping label and they told me my Quebec postal code wasn't accepted. Seriously? Last I checked, Quebec is still part of Canada. But, I decided to give them a call and was pleasantly surprised to be served in French right away. After asking for it, I got the label I needed via email. Really good customer service. Thanks a lot.
Return shipping label issue
I had a problem getting a return label because the online system wasn't taking my order number. But Chelsea helped me out by verifying my details and sending me the label by email right away. She totally got my situation and said sorry for any trouble. I was really impressed by how fast she replied and fixed the issue.
Shoes for men
The customer service at this store is amazing, eh. The staff was so friendly, professional, and always there to help me out. I've been living in Canada for like 20 years now, and this store is still my top choice for shoes. I was really impressed by how they took care of all my needs so quickly and efficiently.
Sandal return for size issue
I just got three pairs of sandals from the store, but had to return them because they didn't fit right. My bad for not checking the reviews first. The return went smoothly, but it took forever to get my money back - took three weeks to process the refund.
Boots return
I recently had to return a pair of boots that I ordered because they didn't fit properly. The return process was simple enough, but I was a bit disappointed to see that the refund didn't come through until I got in touch with customer service. Luckily, Marian W was able to sort it out quickly once I reached out. This isn't the first time this has happened either - I had a similar issue with a return before. It makes me think, how many other folks might not even realize their refunds are delayed until they check their credit card statements? Clarks really needs to step up their return process game to make sure refunds are processed promptly without us having to chase them down.
