Alibaba reviews

Started worried after past late orders, but delivery was on time, service polite, and a small note surprised me.

Already unpacking, delivery was absurdly quick and the gear was packed solid — nice job, thanks.

I stumbled on it last winter when I needed parts for my kayak. At first I thought, uh-oh, another marketplace. Navigation was simple though, and one supplier answered quickly — that bit impressed me. A small hiccup with shipping cleared up fast, and it was cheaper than I expected; now I’m planning a second order, go figure.

Halfway through my morning coffee I ripped it open, kinda doubtful at first, then realized it slips into my daily lunch prep like it belonged there; Vivian talked me through it, price felt fair.

Was hesitant first; photos looked too good to be true. No pressure, quick replies, even a tiny handwritten note — pleasantly surprised.

I wasn't sure at first, but I knew I was happy the minute I unwrapped the first panel and saw the louvers matched my drawings exactly — down to the weird little notch I kept worrying about. Lily was really quick with replies the whole time, sent clear drawings and progress photos, so by arrival I felt kind of relieved and less stressed. Shipping was surprisingly smooth, door-to-door in about two months. Build quality looks solid and the fit is spot on. If you're ordering from abroad, double-check your specs, ask for photos — it saved me headaches, honestly.

Package actually arrived on time and intact, which was a bit surprising given the mess with the claim. Customer service kept asking for the exact same photos, over and over, like their system just ignored submissions. In the end they refused my claim. Other suppliers were quicker.

a mid-priced guitar and about a dozen watches, mostly tourbillon-style pieces, and put them into use as soon as they arrived — guitar into daily practice within a week; watches worn for work and weekends. First impressions were mixed: the guitar had a dent, several watches looked fine out of the box but then developed problems (cracked glass, loose crowns, timing issues) within a month. My doubts before buying didn't vanish; some were confirmed, which was annoying. I started disputes, sent photos and videos, but the process felt slow and pretty perfunctory — offers were small and didn't cover what I lost. Returning items to China is costly and risky; I even lost a parcel in customs. That said, not everything was trash: a few watches keep decent time and the guitar is fine for practice. So it's not perfect, but usable if you accept risk and low expectations.

they sent a time‑stamped factory photo and then a physical sample that scanned perfectly. Seeing the QR work and the PVC texture match what I’d asked for finally erased most of my doubts. It wasn’t seamless, and I grumbled about the back‑and‑forth, but that sample proved they could deliver the brief. Fair warning to others: insist on verifiable production proof early, and be ready for delays. In the end the product did what it was supposed to do, and that’s what counted for me.

delivery was messy, customer service could have been clearer, but after a fair bit of back-and-forth I did get a refund. I’ll explain what happened, when I started using things and my first impressions. I ordered replacement body panels after a minor crash; I started trying to fit them about a week after they arrived. First impression: the parts didn’t line up, the finish was off and the local shop refused to install without rework. So right away I flagged the seller and the platform. Delivery itself was late — tracking showed “in transit” for several extra days, then the courier left a note and I had to pick it up. That was annoying and added time before I even inspected the items. Customer service interaction began around that point. They asked for paperwork and photos; okay, I supplied clear pictures of the parts and packaging, plus shop estimates explaining why the parts wouldn’t fit. Then came repeated requests — the same requests — which felt like stalling. Each time I answered, an agent asked again for documents I’d already sent. That was the worst part: repetition and delay. At the same time, the seller’s replies were scant and defensive, not helpful on fitment or certification questions. Financial impact: I had roughly $3,000 CAD in downtime and body shop quotes; I asked for a refund of USD 1,325 as a reasonable resolution. After about two weeks of back-and-forth, escalation and a few firm replies on my side, the platform approved the refund. It wasn’t fast, and the process could definitely be tightened — better initial triage, fewer repeat requests, clearer courier updates — but they did honour the claim in the end. I'm relieved and yes, a little grateful that it didn’t drag on longer or end without resolution. Practical notes: if you buy similar items, inspect immediately on delivery, document everything, and be prepared to push for the refund if fitment is wrong. Delivery: improve tracking; Support: be less repetitive. Outcome: refund received, problem solved, not a great experience but an acceptable ending. I’ll be cautious next time but I’m glad it worked out rather than being left out of pocket.

I bought this window for my room because it's too loud outside. This window is really sturdy, and now I can't even hear the noisy cars. The service was really quick, and the customer support was amazing! They even sent me videos to guide me on how to install it by myself. A service representative named Comliner walked me through the whole process, so I didn't have to pay extra for installation.

I just bought a machine from this site and I gotta say, I'm really impressed. The equipment they sent me was exactly what I was looking for and the quality was top-notch. The staff was so professional and helpful. They even helped me with setting up the machine and answered all my questions quickly, both before and after I bought it. I definitely recommend this site to anyone in need of machinery products.

Working with suppliers on Alibaba has been amazing. The platform has a lot of reliable suppliers, so it's not hard to find what I need. The Trade Assurance feature is great because it keeps my transactions safe. I really appreciate the support from Alibaba, it makes everything so easy. I'm excited to keep using their services in the future.

When you're looking to order a bunch of products in bulk, I've found it's best to go straight to the source. Alibaba has a platform where suppliers are all grouped together, so it's easy to reach out to multiple sources, get quotes on products and shipping, and make purchases. The tools on Alibaba make the whole process smooth and quick for buyers who need to get a lot of products. As a buyer in Canada, I've found that this platform really helps meet my business needs.

This was my first time ordering through this service and I have to admit, I was a bit nervous at the beginning. But everything turned out way better than I thought it would. I'm really pleased with the protection that the website offers and I will definitely keep using it to order my products. Just a heads up, make sure to read reviews for the companies and products you're ordering. If you go for items with a guarantee, you can't go wrong and you'll be 100% protected.

My experience with the seller was really something else. The service from the salesman was top-notch in every way. He was not only friendly and professional, but also super helpful the whole time. I really liked how quick he was to answer my questions and how he always made sure to hear me out. He really went the extra mile to sort out any problems that came up, and I'm so thankful for his amazing service and hard work.

The company I bought the home elevator from was really great in every way. They were professional, friendly, and efficient from the start to finish. The materials they used were top-notch and the tools they provided made installation easy. They took care in packaging everything for shipping so it all arrived in perfect condition. I think the product was worth the money and I would definitely suggest this company to anyone looking for a home lift.

The seller did a fantastic job of getting my order out right before the holidays. The product I got was top-notch, with great design and quality that went above and beyond what I was hoping for. The service overall was really impressive.

I went to this manufacturing factory a couple times to find the right supplier for some top-notch components. The place was top-notch, using parts from well-known brands to make sure everything was high quality. And guess what? They even do OEM services for distributors like me, which is super helpful for my business. Shoutout to Jack, the sales manager, and his team - they've been a huge help every step of the way.

I love ordering my school clothes online because it's so convenient and I don't have to haggle or deal with any hidden fees. It's so frustrating when companies advertise one price but then hit you with extra costs at checkout. Just give me the honest price, man. I need my clothes to show up on time so I can rock them on the first day of school!