Alibaba

Alibaba reviews

31 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
90%
Would buy here again
Ordering
9.2
Service
9.2
Pricing
8.4
Delivery
9.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Relieved but cautious

8.0

"Started worried after past late orders, but delivery was on time, service polite, and a small note surprised me."

By: B. Pfeffer Read on →
Critical

Small wins, noticeable risks

5.6

"a mid-priced guitar and about a dozen watches, mostly tourbillon-style pieces, and put them into use as soon as they arrived — guitar into daily pr..."

By: alisa Read on →
Most Voted

Car parts purchase

10.0

"I got the car parts put in and they fit perfectly. The guy I bought them from was super helpful and really knew his stuff when it came to cars and ..."

By: Yasmin Read on →

Reviews (31)

Filter Reviews

Would buy here again:
Period:
Sort:

Relieved but cautious

B
B. Pfeffer

3 reviews

8.0
Overall Rating
Would buy here again
Yes

Started worried after past late orders, but delivery was on time, service polite, and a small note surprised me.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

Do you already have an account?

Quick solid delivery

M
mertie

6 reviews

9.6
Overall Rating
Would buy here again
Yes

Already unpacking, delivery was absurdly quick and the gear was packed solid — nice job, thanks.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Kayak rescue

M
M. Kassulke

3 reviews

8.6
Overall Rating
Would buy here again
Yes

I stumbled on it last winter when I needed parts for my kayak. At first I thought, uh-oh, another marketplace. Navigation was simple though, and one supplier answered quickly — that bit impressed me. A small hiccup with shipping cleared up fast, and it was cheaper than I expected; now I’m planning a second order, go figure.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

The moment it clicked

J
J. VonRueden

3 reviews

10.0
Overall Rating
Would buy here again
Yes

Halfway through my morning coffee I ripped it open, kinda doubtful at first, then realized it slips into my daily lunch prep like it belonged there; Vivian talked me through it, price felt fair.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Low-key win

E
E. Bradtke

4 reviews

9.6
Overall Rating
Would buy here again
Yes

Was hesitant first; photos looked too good to be true. No pressure, quick replies, even a tiny handwritten note — pleasantly surprised.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

That moment with the louvers

C
C. Quigley

1 reviews

9.6
Overall Rating
Would buy here again
Yes

I wasn't sure at first, but I knew I was happy the minute I unwrapped the first panel and saw the louvers matched my drawings exactly — down to the weird little notch I kept worrying about. Lily was really quick with replies the whole time, sent clear drawings and progress photos, so by arrival I felt kind of relieved and less stressed. Shipping was surprisingly smooth, door-to-door in about two months. Build quality looks solid and the fit is spot on. If you're ordering from abroad, double-check your specs, ask for photos — it saved me headaches, honestly.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Odd claims, delivery OK

J
Josephine Hoeger

1 reviews

6.0
Overall Rating
Would buy here again
No

Package actually arrived on time and intact, which was a bit surprising given the mess with the claim. Customer service kept asking for the exact same photos, over and over, like their system just ignored submissions. In the end they refused my claim. Other suppliers were quicker.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
8.0

Do you already have an account?

Small wins, noticeable risks

A
alisa

13 reviews

5.6
Overall Rating
Would buy here again
No

a mid-priced guitar and about a dozen watches, mostly tourbillon-style pieces, and put them into use as soon as they arrived — guitar into daily practice within a week; watches worn for work and weekends. First impressions were mixed: the guitar had a dent, several watches looked fine out of the box but then developed problems (cracked glass, loose crowns, timing issues) within a month. My doubts before buying didn't vanish; some were confirmed, which was annoying. I started disputes, sent photos and videos, but the process felt slow and pretty perfunctory — offers were small and didn't cover what I lost. Returning items to China is costly and risky; I even lost a parcel in customs. That said, not everything was trash: a few watches keep decent time and the guitar is fine for practice. So it's not perfect, but usable if you accept risk and low expectations.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

The sample that finally convinced me

B
Boyer

23 reviews

7.0
Overall Rating
Would buy here again
Yes

they sent a time‑stamped factory photo and then a physical sample that scanned perfectly. Seeing the QR work and the PVC texture match what I’d asked for finally erased most of my doubts. It wasn’t seamless, and I grumbled about the back‑and‑forth, but that sample proved they could deliver the brief. Fair warning to others: insist on verifiable production proof early, and be ready for delays. In the end the product did what it was supposed to do, and that’s what counted for me.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
8.0

Do you already have an account?

Rain-delay, paperwork and a long refund

U
Ursula Herman

1 reviews

6.0
Overall Rating
Would buy here again
No

delivery was messy, customer service could have been clearer, but after a fair bit of back-and-forth I did get a refund. I’ll explain what happened, when I started using things and my first impressions. I ordered replacement body panels after a minor crash; I started trying to fit them about a week after they arrived. First impression: the parts didn’t line up, the finish was off and the local shop refused to install without rework. So right away I flagged the seller and the platform. Delivery itself was late — tracking showed “in transit” for several extra days, then the courier left a note and I had to pick it up. That was annoying and added time before I even inspected the items. Customer service interaction began around that point. They asked for paperwork and photos; okay, I supplied clear pictures of the parts and packaging, plus shop estimates explaining why the parts wouldn’t fit. Then came repeated requests — the same requests — which felt like stalling. Each time I answered, an agent asked again for documents I’d already sent. That was the worst part: repetition and delay. At the same time, the seller’s replies were scant and defensive, not helpful on fitment or certification questions. Financial impact: I had roughly $3,000 CAD in downtime and body shop quotes; I asked for a refund of USD 1,325 as a reasonable resolution. After about two weeks of back-and-forth, escalation and a few firm replies on my side, the platform approved the refund. It wasn’t fast, and the process could definitely be tightened — better initial triage, fewer repeat requests, clearer courier updates — but they did honour the claim in the end. I'm relieved and yes, a little grateful that it didn’t drag on longer or end without resolution. Practical notes: if you buy similar items, inspect immediately on delivery, document everything, and be prepared to push for the refund if fitment is wrong. Delivery: improve tracking; Support: be less repetitive. Outcome: refund received, problem solved, not a great experience but an acceptable ending. I’ll be cautious next time but I’m glad it worked out rather than being left out of pocket.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

Do you already have an account?

Triple pane window purchase

O
Ozella Swift

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I bought this window for my room because it's too loud outside. This window is really sturdy, and now I can't even hear the noisy cars. The service was really quick, and the customer support was amazing! They even sent me videos to guide me on how to install it by myself. A service representative named Comliner walked me through the whole process, so I didn't have to pay extra for installation.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Machinery purchase

C
Casper

38 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a machine from this site and I gotta say, I'm really impressed. The equipment they sent me was exactly what I was looking for and the quality was top-notch. The staff was so professional and helpful. They even helped me with setting up the machine and answered all my questions quickly, both before and after I bought it. I definitely recommend this site to anyone in need of machinery products.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Supplier experience through Alibaba

F
Florence

4 reviews

9.5
Overall Rating
Would buy here again
Yes

Working with suppliers on Alibaba has been amazing. The platform has a lot of reliable suppliers, so it's not hard to find what I need. The Trade Assurance feature is great because it keeps my transactions safe. I really appreciate the support from Alibaba, it makes everything so easy. I'm excited to keep using their services in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Purchasing wholesale products

C
Charlotte Funk

1 reviews

8.5
Overall Rating
Would buy here again
Yes

When you're looking to order a bunch of products in bulk, I've found it's best to go straight to the source. Alibaba has a platform where suppliers are all grouped together, so it's easy to reach out to multiple sources, get quotes on products and shipping, and make purchases. The tools on Alibaba make the whole process smooth and quick for buyers who need to get a lot of products. As a buyer in Canada, I've found that this platform really helps meet my business needs.

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

First time order

G
Greenholt

15 reviews

10.0
Overall Rating
Would buy here again
Yes

This was my first time ordering through this service and I have to admit, I was a bit nervous at the beginning. But everything turned out way better than I thought it would. I'm really pleased with the protection that the website offers and I will definitely keep using it to order my products. Just a heads up, make sure to read reviews for the companies and products you're ordering. If you go for items with a guarantee, you can't go wrong and you'll be 100% protected.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Great experience, friendly, professional, helpful, responsive, impeccable service

C
C. Brakus

2 reviews

9.5
Overall Rating
Would buy here again
Yes

My experience with the seller was really something else. The service from the salesman was top-notch in every way. He was not only friendly and professional, but also super helpful the whole time. I really liked how quick he was to answer my questions and how he always made sure to hear me out. He really went the extra mile to sort out any problems that came up, and I'm so thankful for his amazing service and hard work.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Home lift purchase

P
Parisian

29 reviews

10.0
Overall Rating
Would buy here again
Yes

The company I bought the home elevator from was really great in every way. They were professional, friendly, and efficient from the start to finish. The materials they used were top-notch and the tools they provided made installation easy. They took care in packaging everything for shipping so it all arrived in perfect condition. I think the product was worth the money and I would definitely suggest this company to anyone looking for a home lift.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Prompt shipping, good design, quality

G
Giles

5 reviews

9.5
Overall Rating
Would buy here again
Yes

The seller did a fantastic job of getting my order out right before the holidays. The product I got was top-notch, with great design and quality that went above and beyond what I was hoping for. The service overall was really impressive.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Two factory visits

M
miracle

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to this manufacturing factory a couple times to find the right supplier for some top-notch components. The place was top-notch, using parts from well-known brands to make sure everything was high quality. And guess what? They even do OEM services for distributors like me, which is super helpful for my business. Shoutout to Jack, the sales manager, and his team - they've been a huge help every step of the way.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Clothes for school

M
mariela

3 reviews

10.0
Overall Rating
Would buy here again
Yes

I love ordering my school clothes online because it's so convenient and I don't have to haggle or deal with any hidden fees. It's so frustrating when companies advertise one price but then hit you with extra costs at checkout. Just give me the honest price, man. I need my clothes to show up on time so I can rock them on the first day of school!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Alibaba

Yes, Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, and technology. Founded in 1999 by Jack Ma and a group of 17 friends and students in Hangzhou, China, Alibaba began as an online marketplace for businesses to sell their products to other businesses (B2B). It has since expanded its services to include consumer-to-consumer (C2C) and business-to-consumer (B2C) sales platforms, notably through its Taobao and Tmall marketplaces, respectively. Alibaba has diversified its offerings beyond e-commerce to include cloud computing, digital media, and entertainment, making significant strides in innovation and global expansion. The company conducted one of the largest initial public offerings (IPOs) in history in 2014, listing on the New York Stock Exchange (NYSE) and raising over $25 billion. Alibaba has grown to become one of the world's largest and most valuable technology companies, playing a critical role in the global digital economy.

🌟 How did Alibaba shine for you?

Contact Information

🌐 www.alibaba.com

Page Statistics

Last update: October 17, 2025

Menu