DHGate reviews

quick checkout, seemed fine. Delivery dragged on though, took ages and tracking barely updated. Customer service was worse — slow replies and they clearly sided with sellers when I filed a dispute. Also a lot of items weren’t leather like listed, and returns under about $30 aren’t accepted, you just get a small coupon. Not perfect, but some items are usable.

Needed a replacement mattress for chronic back pain after a stressful move. At first it was a mess. Tracking stopped, support sent canned AI replies, and I kept explaining with photos. I almost gave up after weeks of emails and calls. The moment I knew I was satisfied was when a real person confirmed a full refund and an alternate seller actually delivered a usable mattress that eased my back. It took months and pestering, and it wasn't smooth. But once the money hit and the bed arrived, I felt relieved.

I almost cancelled this order — needed a budget mattress for my screaming lower back during a move, so I was nervous about DH Gate and sketchy photos. The first parcel was the wrong size and felt thin, I’ll admit I panicked. After a few messy messages and a nudge from customer support they sent a proper replacement and sorted the postage, even refunded a bit. Still clunky, but relieved it worked out and I can sleep now.

a mug for mornings, a blanket for the couch, shoes for walks, and a small purse. Been checking the feed and the post office cameras, nada. I’ve sent close to 30 emails to the seller and keep getting vague replies that don’t help. The post office says they never had it. So yeah, useful things that would’ve fit into my routine — didn’t arrive. Not all bad, but the customer support and delivery handling were frustrating and slow.

you can't open a dispute until the order is marked delivered, but if you mark it delivered, you can't start a dispute — total catch-22. I kept expecting the canned reply telling me to use online service, which is the thing that's dead. At least items aren't terrible and price was fair, so not a disaster. Still, please fix support, it's the weak link.

message the seller about sizes before you buy, and allow extra time for delivery. I'm glad I took the chance — saved money and not disappointed overall.

I would not recommend this place — my packages show as delivered twice but I never received either. I ordered a couple of things I use all the time (little kitchen gadgets and a spare phone charger for work) and the tracking first looked normal, then suddenly flipped to “delivered” on a Sunday, even though nothing ever arrived. I emailed the company and got the same canned answer: “check with the post office.” I did — they can’t track those items with that number. Then it happened again on a different order. It feels like a big scan-and-disappear move; cheap prices tempted me, but the hassle isn’t worth it. I’m annoyed and a bit fed up — I’ll be filing a fraud claim with my card company and reporting it. If you need these items for daily use and can’t risk losing them, go elsewhere. Small chance it’s a mix-up, but for me it’s been two strikes.

I dropped a few grand on hoodies, watches and mostly shoes, waited the usual three to five weeks to Canada and boom, stuff turned up that matched the listing. That exact moment when the box opened and the shoes fit — that’s when I felt properly satisfied, like “this still works.”
Then things went sideways. Over the past year orders started arriving wrong or not at all. One time I ordered three pairs of women’s dunks and got a single men’s 13 in lilac. Another came from a seller called UUNSHINE: one correct size, one tiny pair, one missing pair. They first tried to fob me off, then hinted I should delete my review if I wanted help. Annoying, yes, but there was a surprise: after pushing back and documenting everything, one rep actually issued a full refund without dragging it out. That refund was the unexpected bright spot.
So I still tell people about the bargains I found years ago, but I’m upfront now — check recent seller feedback, keep screenshots, and don’t assume it’ll go smoothly.

I recently bought something on DHGate, but unfortunately, my order hasn't shown up like I thought it would. I've been trying to track down the package and reach out to the seller and DHGate, but I still have no idea where my purchase is. It's frustrating that I haven't heard back and don't know what's going on - it seems like a shady deal where they're not planning on sending me what I paid for.

I just bought a pair of high top designer sneakers, or at least that's what I thought I was getting. Turns out, the quality was terrible - all cheap plastic and fake materials that didn't match what was promised. When I tried to talk to the seller about it, they were useless and didn't care at all. I had to get DHGate involved, and after a dispute, they agreed with me but only gave me a partial refund. The whole situation really turned me off, and I'll think long and hard before buying from DHGate again.

I had a really bad experience with my purchase on here, eh? I waited patiently for three whole months, only to never get my package. When I contacted customer service, they told me I would get a refund, but that never happened, eh? I can definitely say that I won't be shopping here again, for sure.

I've been shopping on DHGate lately and gotta say, I'm pretty happy with what I got. Sure, shipping took a bit longer than I'd like, but overall, the stuff turned out great. Seems like some folks leave bad reviews because they expect too much for what they pay. Personally, I've bought from the same seller a few times now and haven't been disappointed yet.

I had a bad experience with an online purchase from this company. Even though I didn't even buy anything from them, there were two fake charges on my account. Dealing with this has been really stressful and annoying, I have to fix these charges that I didn't even authorize. I'm really upset that this company is doing shady stuff like this, so I won't be using their services again.

As someone who shops online a lot, I've faced a bunch of challenges while trying to buy stuff. But let me tell you, the experience I had with this one website was super annoying. I tried so many times to make an account so I could buy something, but every time I got an error message saying my email was wrong. Like, no way! My email was right, but the website just wouldn't believe me. I tried to reset my password and double-check my email, but I didn't get any messages back from the website telling me what to do next. It was so frustrating not knowing what to do and the website was not easy to use at all. Buying something from there was a complete nightmare.

Hey folks, just wanted to share my experience with shopping on DHGate. Seriously, it was a real letdown. I thought I was getting some high-quality items, but what I got was total garbage. Like, not even close to what I saw online. And don't get me started on those fake reviews and shady tactics used by sellers. It's just not right. And to top it off, TikTokers are out here getting paid to push this stuff! Such a shame, really. If you're thinking about buying from DHGate, just be cautious and let others know about the sketchy stuff going on there.

I just made a bunch of purchases on DHGate and overall, I was pretty happy with how it all went down. Two of my orders came in just fine, but the third one had the wrong stuff in it. I was bummed out by that, so I tried talking to the seller and DHGate to work things out, but neither of them wanted to fix the problem.

This company has been a complete nightmare to deal with, eh. I bought something and had to return it for a refund, eh, which they promised me by December 31st, eh. But, they kept changing the refund date, first to February, then to March, and still no refund, eh. The lack of communication and all the lies have really ticked me off, eh. I for sure won't be buying from them again, that's for sure, eh.

I ordered a pair of sneakers and was super pumped to get them! But after waiting what seemed like forever, I found out they were delivered to my place. I looked all over and couldn't find them. I went to the post office for help, but they couldn't track it because of the wrong tracking number. I tried to get a refund, but they kept saying it was delivered. I was really disappointed because I've ordered from here before with no issues. I don't think I'll be ordering from here again.

I recently bought a fancy handbag from DHGate, thinking I'd get a really nice bag. But my experience was a big letdown. When my order came, I was so surprised to see that the handbag I got was a totally different color and brand than what I actually ordered. I tried so hard to fix the problem by showing proof and asking for help, but DHGate didn't really do much to help. They hardly responded and seemed to be on the seller's side, which made me feel really angry and ripped off. It looks like there are bad sellers on their site and DHGate isn't doing enough to protect us customers. This is not okay, and people should be careful when buying stuff on there.

I bought a shirt 2 months ago and it hasn't shown up yet! 😭 I didn't even get a confirmation email or an order number. It feels like I got totally ripped off! 😡 I'm so annoyed and let down! 😤 I definitely wouldn't suggest using this company! 😠