Alibaba

Alibaba - Reviews and experiences

Average rating
9.2 /10
Based on 41 reviews
Oct 2023-Nov 2025
Star distribution
59x
428x
33x
21x
10

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (41)

Quick surprise, actually nice

Service

Used daily for coffee—fast service, eh

Quiet win

Service

Sat after moving, back stopped hurting — honestly, the warranty helped.

Relieved but cautious

Service

Started worried after past late orders, but delivery was on time, service polite, and a small note surprised me.

Triple pane window purchase

Service

I bought this window for my room because it's too loud outside. This window is really sturdy, and now I can't even hear the noisy cars. The service was really quick, and the customer support was amazing! They even sent me videos to guide me on how to install it by myself. A service representative named Comliner walked me through the whole process, so I didn't have to pay extra for installation.

Machinery purchase

Service

I just bought a machine from this site and I gotta say, I'm really impressed. The equipment they sent me was exactly what I was looking for and the quality was top-notch. The staff was so professional and helpful. They even helped me with setting up the machine and answered all my questions quickly, both before and after I bought it. I definitely recommend this site to anyone in need of machinery products.

Great experience, friendly, professional, helpful, responsive, impeccable service

Service

My experience with the seller was really something else. The service from the salesman was top-notch in every way. He was not only friendly and professional, but also super helpful the whole time. I really liked how quick he was to answer my questions and how he always made sure to hear me out. He really went the extra mile to sort out any problems that came up, and I'm so thankful for his amazing service and hard work.

Two factory visits

Service

I went to this manufacturing factory a couple times to find the right supplier for some top-notch components. The place was top-notch, using parts from well-known brands to make sure everything was high quality. And guess what? They even do OEM services for distributors like me, which is super helpful for my business. Shoutout to Jack, the sales manager, and his team - they've been a huge help every step of the way.

Badges

Service

I'm really happy with the badges I got from the supplier. The quality is top-notch and exactly what I expected. Hedy, the representative, provided excellent customer service. She was super quick to answer all my questions and was really helpful during the ordering process. The delivery was fast and the items came in perfect shape. Overall, I had a great experience with this supplier and would definitely recommend them to others. I'm excited to do business with them again in the future.

Clothing purchase

Service

I just gotta say, this factory is amazing! Jenny, who's in charge of my account, she's the absolute best. My sample arrived right on time and it's perfect. I've been using Alibaba for so long, and this is seriously the top-notch quality I've come across.

Replacement model with updated specifications

Service

The customer service was awesome! They gave me a newer model with better specs because my old one was getting outdated after 3 years. The cameras on the new one weren't as fancy as the original, but I was happy with the overall experience dealing with customer support.

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About Alibaba

Yes, Alibaba Group Holding Limited is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, and technology. Founded in 1999 by Jack Ma and a group of 17 friends and students in Hangzhou, China, Alibaba began as an online marketplace for businesses to sell their products to other businesses (B2B). It has since expanded its services to include consumer-to-consumer (C2C) and business-to-consumer (B2C) sales platforms, notably through its Taobao and Tmall marketplaces, respectively. Alibaba has diversified its offerings beyond e-commerce to include cloud computing, digital media, and entertainment, making significant strides in innovation and global expansion. The company conducted one of the largest initial public offerings (IPOs) in history in 2014, listing on the New York Stock Exchange (NYSE) and raising over $25 billion. Alibaba has grown to become one of the world's largest and most valuable technology companies, playing a critical role in the global digital economy.

Contact Information

🌐 www.alibaba.com

Last update: November 1, 2025

Website (Partner link)

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