Alibaba - Reviews and experiences

Package actually arrived on time and intact, which was a bit surprising given the mess with the claim. Customer service kept asking for the exact same photos, over and over, like their system just ignored submissions. In the end they refused my claim. Other suppliers were quicker.

a mid-priced guitar and about a dozen watches, mostly tourbillon-style pieces, and put them into use as soon as they arrived — guitar into daily practice within a week; watches worn for work and weekends. First impressions were mixed: the guitar had a dent, several watches looked fine out of the box but then developed problems (cracked glass, loose crowns, timing issues) within a month. My doubts before buying didn't vanish; some were confirmed, which was annoying. I started disputes, sent photos and videos, but the process felt slow and pretty perfunctory — offers were small and didn't cover what I lost. Returning items to China is costly and risky; I even lost a parcel in customs. That said, not everything was trash: a few watches keep decent time and the guitar is fine for practice. So it's not perfect, but usable if you accept risk and low expectations.

delivery was messy, customer service could have been clearer, but after a fair bit of back-and-forth I did get a refund. I’ll explain what happened, when I started using things and my first impressions. I ordered replacement body panels after a minor crash; I started trying to fit them about a week after they arrived. First impression: the parts didn’t line up, the finish was off and the local shop refused to install without rework. So right away I flagged the seller and the platform. Delivery itself was late — tracking showed “in transit” for several extra days, then the courier left a note and I had to pick it up. That was annoying and added time before I even inspected the items. Customer service interaction began around that point. They asked for paperwork and photos; okay, I supplied clear pictures of the parts and packaging, plus shop estimates explaining why the parts wouldn’t fit. Then came repeated requests — the same requests — which felt like stalling. Each time I answered, an agent asked again for documents I’d already sent. That was the worst part: repetition and delay. At the same time, the seller’s replies were scant and defensive, not helpful on fitment or certification questions. Financial impact: I had roughly $3,000 CAD in downtime and body shop quotes; I asked for a refund of USD 1,325 as a reasonable resolution. After about two weeks of back-and-forth, escalation and a few firm replies on my side, the platform approved the refund. It wasn’t fast, and the process could definitely be tightened — better initial triage, fewer repeat requests, clearer courier updates — but they did honour the claim in the end. I'm relieved and yes, a little grateful that it didn’t drag on longer or end without resolution. Practical notes: if you buy similar items, inspect immediately on delivery, document everything, and be prepared to push for the refund if fitment is wrong. Delivery: improve tracking; Support: be less repetitive. Outcome: refund received, problem solved, not a great experience but an acceptable ending. I’ll be cautious next time but I’m glad it worked out rather than being left out of pocket.