LightInTheBox

LightInTheBox reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
85%
Would buy here again
Ordering
8.2
Service
7.8
Pricing
7.6
Delivery
7.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

I bought a dress

9.0

"I decided to take a chance and ordered a dress online, and when it arrived, it fit perfectly. I was so happy with it that I ordered the same dress ..."

Critical

Brown shorts purchase

4.0

"I've been waiting a whole month for my brown shorts to arrive. This shipping delay is really getting on my nerves, eh. I don't even know ..."

Most Voted

Men's shirt

8.0

"I gotta say, I got a ton of emails from the company about my order. It was kind of a lot to handle. I've been searching for this shirt for a b..."

Reviews (27)

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I bought a dress

K

8 reviews

9.0
Overall Rating
Would buy here again
Yes

I decided to take a chance and ordered a dress online, and when it arrived, it fit perfectly. I was so happy with it that I ordered the same dress in a different color. Fingers crossed that it fits just as well!

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

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Recent wardrobe purchase

M

12 reviews

9.0
Overall Rating
Would buy here again
Yes

The wardrobe I got from your company is amazing, eh! It was a breeze to put together and it fits just right in my bedroom. The quality is top-notch and it looks really stylish, eh. I'm really happy with my purchase and I'll definitely be thinking about getting more furniture from you in the future, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Unreliable company, fake reviews

K

34 reviews

6.0
Overall Rating
Would buy here again
No

This company has set up two review sites to try and trick customers into thinking they're reliable. Watch out for their sneaky tricks, fake reviews, and problems with returns. I'm never buying from them again and I suggest others steer clear of this shady company.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Discount frustration

W

20 reviews

6.5
Overall Rating
Would buy here again
Yes

I was stoked at first when I found a discount code while buying something, but then I got super annoyed when the discount vanished when I went back to finish my order. And to top it off, there wasn't clear info on how to get ahold of customer service which made me even more bummed out. Long story short, I ended up paying more than I thought I would.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
8.0

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Funny quote tee shirts

B

6 reviews

8.0
Overall Rating
Would buy here again
Yes

My partner and I were just browsing online and we came across these hilarious quote tee shirts. We had such a good laugh at all the different quotes, it was a great way to start a conversation. It was a fun and light-hearted moment that really brought us closer. We really liked all the different designs and the humor in them. We'll definitely be checking back to see what other funny stuff they have in the future.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Cotton and linen clothing variety

E

1 reviews

8.5
Overall Rating
Would buy here again
Yes

I gotta say, I really like all the cotton and linen clothes they have on the website. They seem to be good quality, so I'm hopeful that the dresses I bought will fit nicely. Oh, and resetting my password was a breeze - quick and easy. All in all, I'm happy with how my shopping went.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
8.0

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White button-up blouse

P

2 reviews

8.0
Overall Rating
Would buy here again
Yes

Eh, y'know, I gotta say I've been fed up with buying clothes online and never getting the right size. So, I took a chance on ordering a white button-up shirt, and surprisingly it fits perfectly! Usually, I end up with tops that are way too tight, especially around the bust. But this time, it's spot-on. The quality seems pretty good, just gotta see how it holds up after a couple washes. All in all, I'm really happy with how it turned out.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Store credit expiration issue

J

8 reviews

7.0
Overall Rating
Would buy here again
Yes

Wow, can you believe that I had to use my store credit before it expired again? Props to the company for re-issuing it after the expiry date. Thanks for nothing, but I guess thanks for something.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

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Shoes arrived early and as expected

C

2 reviews

9.5
Overall Rating
Would buy here again
Yes

The shoes I ordered came in quicker than I thought and they're exactly what I was looking for. The reviews really helped me decide. I already bought another pair and I'm excited to see how they look!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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First order experience

K

1 reviews

8.5
Overall Rating
Would buy here again
Yes

The website was super easy to use and made it a piece of cake to make my payment. But, since this is my first time ordering, I'm just hoping and keeping my fingers crossed that the delivery will go smoothly and be on time.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Payment issue

A

11 reviews

6.0
Overall Rating
Would buy here again
No

I recently had an issue with my payment for an order I placed. Everything seemed to go smoothly at first, but then I got a message saying I had to pay again. I had requested to pay in Euros because I wasn't used to paying in a different currency. The customer service team suggested I cancel the payment and try again with Euros, so I did. But then I got another message saying I needed to pay again. This whole situation has been really confusing and frustrating for me. It's frustrating to deal with payment problems when shopping online.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Leather jacket

D

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought a leather jacket online and I gotta say, I'm really impressed with how good it looks and feels. It fits me like a glove and is super comfy. I've already gotten a ton of compliments on it.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Second purchase

E

3 reviews

10.0
Overall Rating
Would buy here again
Yes

My second time ordering from this platform was so easy. The quality of the item is top-notch, that's why I bought it again. Everything went really smoothly and I got exactly what I wanted.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick and easy navigation

E

6 reviews

9.0
Overall Rating
Would buy here again
Yes

I had a great time browsing the site to find what I was looking for. Everything was quick, easy to use, and hassle-free, which made it a breeze to search for products. The layout and navigation were well-planned, making my shopping experience both fun and efficient.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Unique item

J

2 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought something really cool from this website and I gotta say, I'm pretty happy with it. It's exactly what I've been looking for, and I'm impressed with how good it looks and how well it's made. The customer service folks were also super helpful when I had questions before buying it. All in all, a really good shopping experience.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Easy shopping

C

8 reviews

9.0
Overall Rating
Would buy here again
Yes

I really love shopping at LightintheBox, it's so easy! Some other websites can be confusing and take forever. The staff are super nice and always helpful. They fix any problems I have without any hassle. Shopping there is always fun and stress-free. Thank you so much!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Recent purchase caution

E

14 reviews

7.0
Overall Rating
Would buy here again
Yes

I just bought some stuff and wanted to try out new things from this store I've been to before. But now I see that figuring out the size is a total nightmare. It's such a guessing game trying to figure out what size will actually fit. XL in one thing might be a size 10, but in another, it's a size 12. It's super annoying to order something and then get a completely different size than what you thought. They really need to fix this inconsistency fast.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

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Great products, website discount issue, high shipping fees

L

10 reviews

7.0
Overall Rating
Would buy here again
Yes

I really like the stuff on this website, it's top-notch quality and always lives up to what I expect. But, the other day I ran into a problem trying to use a discount code from Capital 1 Shopping at the checkout. The darn website wouldn't let me save an extra $10 on my order, which was super annoying. I tried a bunch of times but eventually threw in the towel because it just wasn't worth the trouble. Hopefully they can sort out this glitch down the road to make shopping easier for everyone.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Quick, Easy Purchase

L

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I was really happy with the great choices and good prices on this website. Ordering was easy peasy, I found what I wanted without any trouble. They had lots of stuff to choose from and shopping was super convenient. Like that action hero says, I'll definitely be coming back for more shopping in the future.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Easy Order Process

L

20 reviews

8.0
Overall Rating
Would buy here again
Yes

I just bought something on this website and I gotta say, it was super easy to place my order. But I gotta admit, like a lot of people, I was a little worried at first with all the scams you hear about online. I took a risk and I'm happy to say that my order was the real deal. So, overall, a good experience!

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

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About LightInTheBox

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, it offers a wide range of products, including apparel, small accessories and gadgets, and home and garden items. The company is known for providing products at competitive prices by connecting shoppers directly with manufacturers, bypassing traditional middlemen in the retail process. LightInTheBox conducts its operations primarily through its website and is geared toward offering customized products, such as wedding dresses and evening dresses, which distinguishes it from other online retailers. Over the years, it has expanded its reach by incorporating more product categories and enhancing its international shipping capabilities to meet the needs of customers in various countries.

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Contact Information

🌐 www.lightinthebox.com

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Last update: November 29, 2024

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