LightInTheBox - Reviews and experiences
Mar 2023-Dec 2025
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Reviews (48)
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I bought a sweater
I bought a sweater
I ordered a sweater in 4XL. What arrived was a child size. I offered to return it for a refund and they quibbled and quibbled while spouting a load of nonsense about customer service being their highest priority. They then told me not to return it and gave me only a partial refund. I have reported them to UK Trading Standards.
Skeptical at first
Skeptical at first
Nice discount though
Nice and quick
Nice and quick
Quick delivery, friendly service
Saw it at my neighbour's, tipped a buddy — nice service
Saw it at my neighbour's, tipped a buddy — nice service
Was sceptical. Delivery impressed.
Halfway convinced
Halfway convinced
Was sceptical. Felt okay afterwards.
Neighbour's find
Neighbour's find
Halfway through coffee at my buddy's—sold, tiny hiccup
Quick solution
Quick solution
Really easy to find, helped my move.
Low-key fun, but not luxe
Low-key fun, but not luxe
Feels light, feels cheap, could improve
Pretty straightforward, did the trick
Pretty straightforward, did the trick
Smooth use, eased my move
Almost didn't buy it
Almost didn't buy it
Was doubtful, tried it today, actually pleased.
Tiny victory
Tiny victory
Realized I was happy when it fit morning routine.
Curious find
Curious find
Spotted on a friend's post, skeptical but pleasantly surprised
Surprisingly smooth delivery
Surprisingly smooth delivery
Saw it on a friend's post, skeptical at first, delivery and service impressed
Worth the hassle
Worth the hassle
Worth it — ordering was clunky, but I managed; now I use it every morning for coffee prep and that actually surprised me.
Finally legit
Finally legit
Was doubtful at first, then package arrived safe — costumes fit, insurance helped.
Low-key convinced
Low-key convinced
I hesitated buying unseen, but the reviews helped — now I use it daily for work, errands.
Still waiting, tbh
Still waiting, tbh
Honestly, not sold yet — I'm cautiously optimistic, ordered a commuter jacket for daily rides and a bit worried still.
Found via tip
Found via tip
Saw it on a local forum, a friend tipped me. Delivery arrived on time, customer service answered a question quickly — happy it worked out.
Good deals, annoying shipping
Good deals, annoying shipping
shipping charged per item and delivery was slow. Customer service helped, and a spare cover was a surprise.
Mid-order hiccup
Mid-order hiccup
Halfway in, the app swapped the item I was replacing for another while I tried to edit my order; I flagged it to a coworker — annoying, but it still works.
About LightInTheBox
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, it offers a wide range of products, including apparel, small accessories and gadgets, and home and garden items. The company is known for providing products at competitive prices by connecting shoppers directly with manufacturers, bypassing traditional middlemen in the retail process. LightInTheBox conducts its operations primarily through its website and is geared toward offering customized products, such as wedding dresses and evening dresses, which distinguishes it from other online retailers. Over the years, it has expanded its reach by incorporating more product categories and enhancing its international shipping capabilities to meet the needs of customers in various countries.
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Last update: December 17, 2025
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