LightInTheBox

LightInTheBox - Reviews and experiences

Average rating
8.0 /10
Based on 48 reviews
Mar 2023-Dec 2025
Star distribution
51x
433x
310x
24x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (48)

Worth the hassle

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Worth it — ordering was clunky, but I managed; now I use it every morning for coffee prep and that actually surprised me.

First order experience

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The website was super easy to use and made it a piece of cake to make my payment. But, since this is my first time ordering, I'm just hoping and keeping my fingers crossed that the delivery will go smoothly and be on time.

Payment issue

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I recently had an issue with my payment for an order I placed. Everything seemed to go smoothly at first, but then I got a message saying I had to pay again. I had requested to pay in Euros because I wasn't used to paying in a different currency. The customer service team suggested I cancel the payment and try again with Euros, so I did. But then I got another message saying I needed to pay again. This whole situation has been really confusing and frustrating for me. It's frustrating to deal with payment problems when shopping online.

Great products, website discount issue, high shipping fees

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I really like the stuff on this website, it's top-notch quality and always lives up to what I expect. But, the other day I ran into a problem trying to use a discount code from Capital 1 Shopping at the checkout. The darn website wouldn't let me save an extra $10 on my order, which was super annoying. I tried a bunch of times but eventually threw in the towel because it just wasn't worth the trouble. Hopefully they can sort out this glitch down the road to make shopping easier for everyone.

Quick, Easy Purchase

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I was really happy with the great choices and good prices on this website. Ordering was easy peasy, I found what I wanted without any trouble. They had lots of stuff to choose from and shopping was super convenient. Like that action hero says, I'll definitely be coming back for more shopping in the future.

Easy Order Process

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I just bought something on this website and I gotta say, it was super easy to place my order. But I gotta admit, like a lot of people, I was a little worried at first with all the scams you hear about online. I took a risk and I'm happy to say that my order was the real deal. So, overall, a good experience!

Clothing items

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I found that the pictures and sizes of the things I bought were on point and easy to figure out. The quality of the products lived up to my expectations and matched what was described on the website. But, I was bummed to see that I was getting charged in a different currency instead of Canadian dollars, which made things confusing and inconvenient at the checkout.

Jersey purchase

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My experience ordering a jersey from this online store was amazing. Everything went smoothly, no problems at all. The website was easy to use, and checking out was fast. They had tons of jersey options to choose from, and I found the perfect one. The quality was even better than I expected, and I'm really happy with my purchase.

Purchase process review

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I just bought something on this website and I gotta say, everything went really smoothly. It was easy to find my way around the website, checking out was a breeze, and I got a confirmation right away. They had lots of payment options to choose from, which made it super easy for me to finish my purchase. Overall, I'd say the whole buying process was stress-free and I'm happy with how things went.

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About LightInTheBox

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, it offers a wide range of products, including apparel, small accessories and gadgets, and home and garden items. The company is known for providing products at competitive prices by connecting shoppers directly with manufacturers, bypassing traditional middlemen in the retail process. LightInTheBox conducts its operations primarily through its website and is geared toward offering customized products, such as wedding dresses and evening dresses, which distinguishes it from other online retailers. Over the years, it has expanded its reach by incorporating more product categories and enhancing its international shipping capabilities to meet the needs of customers in various countries.

Contact Information

🌐 www.lightinthebox.com

Last update: December 17, 2025

Website (Partner link)

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