Shein - Overall Rating based on 17 reviews
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Online clothing purchase
My experience with this online clothing store was disappointing right from the start. I was interested in a few items on their website, so I decided to place an order. However, the process of creating an account was frustrating as the system continuously rejected my phone number, despite multiple attempts with different formats. I even tried reaching out to the virtual assistant for help, but it was of no use as it failed to understand my queries. In the end, I wasted a significant amount of time trying to navigate through the website, only to be left with a negative impression of the service.
Dresses online order
I ordered 3 dresses and got an email saying they were delivered, but they're nowhere to be seen. After looking into it, I found out the package was supposedly dropped off in a town I don't even live in. I tried reaching out to Ontrac many times, but they kept saying the package was delivered. Even after explaining multiple times that I never got the package and don't live in that town, they didn't offer a solution. When I tried contacting customer service through the Shein app, they weren't available and told me to contact external companies like Ontrac for help. This whole situation has been super frustrating and disappointing, making me decide to dispute the charges on my credit card. The lack of phone help and the lack of response to my emails from both Ontrac and Shein have made it clear that I'll be taking my business somewhere else.
Clothing items
The service I got was so disrespectful, eh. I never got my stuff on time, and then when it finally came, the fabric was super cheap and disappointing, eh.
Excellent fabric, great design, perfect sizing, adjustable to the body, loved the color, super fast delivery.
The fabric from this brand is really top-notch. The clothes have some great styles and are super trendy. Plus, the sizes are spot on and really accentuate your figure. I was blown away by the bold color of the piece I bought - it really popped! And to top it off, the delivery was lightning fast. I got my package in a jiffy.
Mixed experiences with recent order
I gotta say, my recent order from them was a rollercoaster. The first couple were great, but the third one? A total disaster. They sent me something completely different from what I wanted. I tried everything to fix it - sent them pics, order numbers, followed all their requests on the app, Insta, and FB messenger. But at the end of the day, they said I got what I asked for and that was it. Seemed like they just wanted to keep my money and not give me what I paid for.
Various clothes
I've been doing some shopping lately and I gotta say, I've got some mixed feelings about it. The quality of the products could definitely be better, 'cause some of them don't really hold up well after a couple washes. Plus, I've noticed that prices have been going up, with some items doubling in cost. Hopefully, that means they're using better materials, but we'll have to wait and see. One thing I do like is the variety of clothes they offer, even though the sizing can be all over the place and that's pretty annoying. Gotta give credit where it's due though, the delivery and service have been top-notch. I've always gotten my orders on time and the customer service team is always quick to help out when needed.
I ordered stuff in August
I ordered some stuff back in August, but I still haven't received it. I keep trying to track my order, but it always says they can't find my account. It's so frustrating! I wouldn't recommend spending your money here, it's definitely a scam!
Recent orders missing totaling $392
My recent orders worth $392 have disappeared, and no matter how many times I try to fix it, I keep getting the runaround. I had to confirm my details five times, and I even had to go to the police to report it. But still, I haven't gotten my money back for the stuff that went missing. This kind of service is just not okay, and I recommend that people stay away from shopping here.
Recent purchases
I just made some orders from this online store and I was quite impressed with the stuff I got. Everything, from shopping to ordering to returns, was really easy and stress-free. I've had some awful experiences at other stores, especially when it comes to customer service, so my good experience here really means a lot to me. The things I got were stylish and made me feel good about myself, which is something I've had trouble with because of a health problem. I'm grateful that I can shop here without facing any discrimination or race-related problems, unlike my experience with a store in Canada.
Package Issue
I'm so frustrated right now, eh! I messaged about my package problem and nobody is helping me out! I even tried emailing, but still no reply, eh! I order a lot from this place and I still haven't received my stuff yet, eh! It's like they don't even care about us customers, eh! And to top it off, they always send my packages with OnTrac and they always end up getting stolen, eh! It's just not fair, eh!
Missing Items and Poor Customer Service
I just realized that a bunch of stuff was missing from my orders with this online store. So I contacted customer service, and they straight-up said my orders were fine and actually accused me of making up the missing items. That really got to me, made me feel like they didn't care about me or my business. So, I'm done with them - I'm shutting down my account and finding somewhere else to shop. I don't need that kind of disrespect from a company that doesn't appreciate its customers.
Return process
I recently tried to return something I bought from this site and it was a total letdown. They said returns were free and easy, but when I tried to submit a request, it just wouldn't go through. I filled out all the info multiple times, but the stupid submit button wouldn't work. I tried contacting customer service for help, but nobody ever got back to me. Total bummer, eh?
Awesome clothes
I got some really awesome clothes that are super stylish and comfy to wear. I was told that shipping might take a while, but I didn't mind waiting at all. To my surprise, my stuff arrived super quick in just 10 days!
Leather jacket purchase
I don't even know what's worse - my leather jacket getting sent to the wrong city in November or the fact that I've been emailing non-stop and still haven't talked to anyone from customer service about it. Like, seriously? I've got bills piling up and no patience for this. And can you believe they already took my money? It's just crazy.
My recent affordable finds
Let me tell you about this online shopping situation. I've been getting some great deals from this website for a while now. Some people seem to always have problems with their orders, but I've been lucky to get everything I've ordered. Whether I'm shopping for stylish clothes or trying to organize my space without spending too much, this site has everything I need. I really like the earrings - they might not be real diamonds, but who's going to notice?
Not received order
Are you kidding me? I put in an order weeks back and I still haven't got it. I thought this was supposed to be a quick fashion company, not one that takes forever. Come on!
Dress purchase for a special event
My most recent experience with the online store was beyond disappointing. I bought a dress for a special event, but after I paid, they went ahead and changed it up without even asking me. They took out the stuff that was part of a deal, and then adjusted the price of what was left to match my original payment. I tried to chat with customer service about the problem, but all they gave me in response was unhelpful and repetitive answers, like they never even read my messages at all. They flat out refused to give me a refund or send me the stuff that was missing. Dealing with their utter lack of customer service and basic abilities was just so tiring and aggravating.
Review with most votes
Missing Items and Poor Custome
I just realized that a bunch of stuff was missing from my orders with this online store. So I contacted customer service, and they straight-up said my orders were fine and actua... Read onBy: Otto