Shein - Reviews and experiences

I ordered 3 dresses and got an email saying they were delivered, but they're nowhere to be seen. After looking into it, I found out the package was supposedly dropped off in a town I don't even live in. I tried reaching out to Ontrac many times, but they kept saying the package was delivered. Even after explaining multiple times that I never got the package and don't live in that town, they didn't offer a solution. When I tried contacting customer service through the Shein app, they weren't available and told me to contact external companies like Ontrac for help. This whole situation has been super frustrating and disappointing, making me decide to dispute the charges on my credit card. The lack of phone help and the lack of response to my emails from both Ontrac and Shein have made it clear that I'll be taking my business somewhere else.

I'm so frustrated right now, eh! I messaged about my package problem and nobody is helping me out! I even tried emailing, but still no reply, eh! I order a lot from this place and I still haven't received my stuff yet, eh! It's like they don't even care about us customers, eh! And to top it off, they always send my packages with OnTrac and they always end up getting stolen, eh! It's just not fair, eh!

I don't even know what's worse - my leather jacket getting sent to the wrong city in November or the fact that I've been emailing non-stop and still haven't talked to anyone from customer service about it. Like, seriously? I've got bills piling up and no patience for this. And can you believe they already took my money? It's just crazy.

Are you kidding me? I put in an order weeks back and I still haven't got it. I thought this was supposed to be a quick fashion company, not one that takes forever. Come on!