ASOS - Reviews and experiences

I needed new shirts for spring work trips, so I placed an order and used the advertised 15% promo. A few items didn't fit, I returned most of the order and expected the refund to reflect the same discount proportionally. Instead the refund was short by about $2.50 — they'd subtracted the full promo amount rather than applying it to the reduced subtotal. Contacted chat, finally got a person who refused to adjust it, said I could still return the two shirts, which isn't realistic after wearing them while waiting weeks for the refund. The shirts themselves are fine, fit okay, not exceptional. Not a disaster but the handling of money and customer contact was sloppy and disappointing. I probably won't order from them again unless this changes.

I wasn't sure at first — paid extra for next-day because my back was killing me and I needed the stuff for a move. They took payment and promised delivery by noon, but only some of the parcels showed up. I waited, I called, they told me to hang on until the end of the month. Eventually I phoned again, pushed a bit, and the company sorted the missing-items refund and even returned the delivery fee. It took patience, and one agent was brusque and cut the chat short, but the final outcome was right. So yeah, a rocky start but ended up relieved and pleasantly surprised.

Two weeks ago I nearly cancelled my order because of the new InPost returns — I kept imagining a week of locker hunts between hockey practice and work. I was skeptical, honestly, thinking I'd be stuck with the wrong size and no one to help. Turns out, not as bad as I'd feared. I did have to stop at a couple of locker stations on my way home (yes, one was full) but another nearby had space and the return scanned fine. Customer service actually answered with a real person after a quick chat and helped track the parcel. Still a tiny hassle compared to the old way, and maybe not ideal if you're rushed, but for my day-to-day life — juggling shifts and kids — it worked. Happy it wasn't the nightmare I expected. Could be smoother, but I'll buy again.

will it fit, is it true cotton? Most of my fears melted away when I tried things on; the fit and feel were mostly spot on and I was actually pleasantly surprised. Still, I did find two items labelled 100% cotton that felt and washed like polyester, which matters to me (allergies, and I try to avoid synthetics). Customer service was polite but kind of awkward — some misunderstandings — and the mislabelling hasn’t been fully fixed. All in all I’m glad the clothes worked out, but please, fix the tags. My advice: check labels and keep the packing slip.

they offered a quick refund and sent a replacement without the usual script. The second package arrived in decent time and the item was fine. It didn't erase the earlier hassle, and I still think quality control has slipped, but that one solid fix turned my annoyance into cautious satisfaction. I’ll give them another shot, but I’m not blindly loyal. Keep an eye on their returns policy — it mattered here.

I had a question when I was shopping online and decided to contact customer service for help. The first person I talked to couldn't help me, but they transferred me to someone else who was able to quickly and professionally assist me. I was happy with how things turned out and liked how smoothly they passed me on to the next person. In the end, my customer service experience was good and made me think highly of the brand.

So, I bought these wicked trainers online and I gotta say, it was a top-notch experience. They were originally $175 but I snagged ‘em for $61.50 on sale - what a steal, eh? Plus, I got an extra 10% off and free shipping, making it even sweeter. The trainers showed up real quick, thanks to Evri, and when I tried them on, they fit like a glove and were super high quality. The packaging was all good, no one had messed with them before me. Honestly, I’m stoked about my purchase and would totally recommend this online shop to anyone.

I ordered from this online store thinking my stuff would come the next day, but that didn't happen at all. Their "next day delivery" service was a disaster. I placed my order on a Monday, expecting it by Tuesday, but it was nowhere to be found by Tuesday evening. When I contacted their customer service through chat, it took forever to get a response and they were so vague. They couldn't even tell me if my package had been sent out. Finally, on Wednesday, I found out the courier picked it up, but it wasn't for same-day delivery. Another frustrating chat on Wednesday night just made me even more annoyed. And now it's Friday, and my clothes still haven't come, even though I ordered them on Monday for a weekend trip. What a mess and waste of time.

I've been feeling a bit unsure about my time on this website. I do like that there's a lot of products to choose from and the website is easy to use, but I've had some issues with the customer service. Some of the agents I've talked to weren't very helpful and kind of brushed off my concerns, which is frustrating. Also, I wasn't happy about hearing that they're going to start charging a fee for returns under a certain amount. I really appreciate being able to return things for free online, so this change has me thinking twice about shopping here often.

I've bought men's clothing from this online store twice now since I'm a regular customer. The sizing has been spot on each time, which is really helpful when shopping online. The website layout can be a bit confusing at first, but once you figure it out, it's not a big deal. I like that there are so many options to choose from on the site, it's my go-to when I want something unique. Shipping has also been pretty smooth for both orders, which is always a bonus. In general, I've had a good time shopping with this retailer.

As a VIP customer, I've always been happy with the service I get from this company. But in my last order, one of the packages got swiped right after it was dropped off. Not a fun situation, but I gotta give credit where it's due - the customer service team was on it. After waiting three days for a fix, a guy named Wasim swooped in and took care of everything smooth as butter. They offered to send me a new package or give me a refund, and I really appreciate how quickly they handled the issue. The whole thing was dealt with professionally and with empathy, which made me feel like a valued customer.

Just got this super cool hoodie and jeans on a whim, thinking it would be the usual online shopping headache. But, to my surprise, everything went super smoothly! Easy and quick checkout, delivered right to my door in just a few days. The quality of the clothes was even better than I expected and they fit perfectly. Really impressed with the whole experience!

OMG, I can't believe how quickly my clothes arrived! It used to take forever, but now they come in just 3-5 days. It's such a huge improvement! I absolutely love my new clothes, they fit perfectly and look super cute.

I just bought something using a discount code and it saved me a bunch of money. But when it arrived, the item was the wrong size. I can't even do an exchange, so now I have to send it back and buy it again at full price. It's really annoying and I'm not happy with how exchanges are handled.

The customer service rep I talked to, Joshua, was super helpful and quick to assist me when I got a messed up order. His professionalism totally made me see the brand in a different light. Really thankful for his help and would totally suggest reaching out to customer service if you have any problems.

I gotta tell ya, the customer service I got was amazing. The person I talked to was really quick and helped me out in a great way. I was totally impressed with how professional and fast they were.

I just ordered a bunch of clothes and accessories from this online store. Everything went smoothly with the ordering, and my stuff arrived pretty quickly. But things got a bit annoying when I tried to return a couple items that didn't fit. The returns process on the app was kinda confusing - made me pick all the items for return, but then didn't give me the QR code like it said it would. So now I can't return the other stuff that didn't go through.

My recent experience with this online retailer was really not great. I ordered a bunch of stuff from them, and when my package arrived, I saw that a big chunk of my refund was nowhere to be found. It looks like ASOS likes to conveniently "forget" to give customers back their money for some items, especially when you order a bunch of stuff. This sneaky move has left me feeling pretty annoyed and let down by the company's lack of honesty and trustworthiness. I suggest other customers keep an eye out and make sure to double-check their refunds to make sure they're getting back all the money owed to them.

I bought something not too long ago and it was a good experience all around. The person I chatted with online to sort out a return issue was really helpful and went the extra mile. Even though I was late with the return because of some personal stuff going on, they were super understanding and gave me a new return label. I really appreciated their help and how they handled everything.

I just ordered some clothes from this online shop I've been buying from for a while now. I was kind of bummed out with how the return went this time. I had to pay a restocking fee, which seemed unfair since I tried to start the return right after getting the clothes. The customer service person messed up, so I had to do the return all over again and pay the fee. It wasn't cool and kind of tainted my good shopping experiences with them in the past. Also, I've had trouble with sizes being off and needing to return or exchange some stuff.