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Customer service experience
I had a question when I was shopping online and decided to contact customer service for help. The first person I talked to couldn't help me, but they transferred me to someone else who was able to quickly and professionally assist me. I was happy with how things turned out and liked how smoothly they passed me on to the next person. In the end, my customer service experience was good and made me think highly of the brand.
Nike trainers purchase
So, I bought these wicked trainers online and I gotta say, it was a top-notch experience. They were originally $175 but I snagged ‘em for $61.50 on sale - what a steal, eh? Plus, I got an extra 10% off and free shipping, making it even sweeter. The trainers showed up real quick, thanks to Evri, and when I tried them on, they fit like a glove and were super high quality. The packaging was all good, no one had messed with them before me. Honestly, I’m stoked about my purchase and would totally recommend this online shop to anyone.
Quick delivery fail
I ordered from this online store thinking my stuff would come the next day, but that didn't happen at all. Their "next day delivery" service was a disaster. I placed my order on a Monday, expecting it by Tuesday, but it was nowhere to be found by Tuesday evening. When I contacted their customer service through chat, it took forever to get a response and they were so vague. They couldn't even tell me if my package had been sent out. Finally, on Wednesday, I found out the courier picked it up, but it wasn't for same-day delivery. Another frustrating chat on Wednesday night just made me even more annoyed. And now it's Friday, and my clothes still haven't come, even though I ordered them on Monday for a weekend trip. What a mess and waste of time.
Online shopping experience
I've been feeling a bit unsure about my time on this website. I do like that there's a lot of products to choose from and the website is easy to use, but I've had some issues with the customer service. Some of the agents I've talked to weren't very helpful and kind of brushed off my concerns, which is frustrating. Also, I wasn't happy about hearing that they're going to start charging a fee for returns under a certain amount. I really appreciate being able to return things for free online, so this change has me thinking twice about shopping here often.
Men's wear purchase
I've bought men's clothing from this online store twice now since I'm a regular customer. The sizing has been spot on each time, which is really helpful when shopping online. The website layout can be a bit confusing at first, but once you figure it out, it's not a big deal. I like that there are so many options to choose from on the site, it's my go-to when I want something unique. Shipping has also been pretty smooth for both orders, which is always a bonus. In general, I've had a good time shopping with this retailer.
Premium user order with stolen parcel
As a VIP customer, I've always been happy with the service I get from this company. But in my last order, one of the packages got swiped right after it was dropped off. Not a fun situation, but I gotta give credit where it's due - the customer service team was on it. After waiting three days for a fix, a guy named Wasim swooped in and took care of everything smooth as butter. They offered to send me a new package or give me a refund, and I really appreciate how quickly they handled the issue. The whole thing was dealt with professionally and with empathy, which made me feel like a valued customer.
Awesome hoodie and jeans
Just got this super cool hoodie and jeans on a whim, thinking it would be the usual online shopping headache. But, to my surprise, everything went super smoothly! Easy and quick checkout, delivered right to my door in just a few days. The quality of the clothes was even better than I expected and they fit perfectly. Really impressed with the whole experience!
My new clothes
OMG, I can't believe how quickly my clothes arrived! It used to take forever, but now they come in just 3-5 days. It's such a huge improvement! I absolutely love my new clothes, they fit perfectly and look super cute.
Recent order disappointment
I just bought something using a discount code and it saved me a bunch of money. But when it arrived, the item was the wrong size. I can't even do an exchange, so now I have to send it back and buy it again at full price. It's really annoying and I'm not happy with how exchanges are handled.
Assisted by customer service agent
The customer service rep I talked to, Joshua, was super helpful and quick to assist me when I got a messed up order. His professionalism totally made me see the brand in a different light. Really thankful for his help and would totally suggest reaching out to customer service if you have any problems.
trendy dress
I gotta tell ya, the customer service I got was amazing. The person I talked to was really quick and helped me out in a great way. I was totally impressed with how professional and fast they were.
Clothing and accessories
I just ordered a bunch of clothes and accessories from this online store. Everything went smoothly with the ordering, and my stuff arrived pretty quickly. But things got a bit annoying when I tried to return a couple items that didn't fit. The returns process on the app was kinda confusing - made me pick all the items for return, but then didn't give me the QR code like it said it would. So now I can't return the other stuff that didn't go through.
Recent apparel purchase
My recent experience with this online retailer was really not great. I ordered a bunch of stuff from them, and when my package arrived, I saw that a big chunk of my refund was nowhere to be found. It looks like ASOS likes to conveniently "forget" to give customers back their money for some items, especially when you order a bunch of stuff. This sneaky move has left me feeling pretty annoyed and let down by the company's lack of honesty and trustworthiness. I suggest other customers keep an eye out and make sure to double-check their refunds to make sure they're getting back all the money owed to them.
Recent order experience
I bought something not too long ago and it was a good experience all around. The person I chatted with online to sort out a return issue was really helpful and went the extra mile. Even though I was late with the return because of some personal stuff going on, they were super understanding and gave me a new return label. I really appreciated their help and how they handled everything.
Clothing items
I just ordered some clothes from this online shop I've been buying from for a while now. I was kind of bummed out with how the return went this time. I had to pay a restocking fee, which seemed unfair since I tried to start the return right after getting the clothes. The customer service person messed up, so I had to do the return all over again and pay the fee. It wasn't cool and kind of tainted my good shopping experiences with them in the past. Also, I've had trouble with sizes being off and needing to return or exchange some stuff.
The best customer service ever 🌟
Oh wow, I picked something up and then they told me they were all out! But you know what? They handed me a 50% off code to use on other items that they did have. I was thrilled and ended up snagging even more awesome stuff with the money I saved. Thanks a bunch for looking out for me, it really meant a lot! 👌
Online clothing order
Don't bother wasting your time and money with this online store. I've had so many problems with my orders, like getting totally wrong stuff. And to make matters worse, I had to fork over a ton of cash for customs fees, something I never had to deal with when shopping at other European stores. The customer service is nothing to write home about, and their apologies are just not genuine. Do yourself a favor and steer clear of shopping here.
A shopping center in my pocket
It's like having a whole mall in my pocket, eh! I can always find whatever I'm looking for, and there's tons of brands to check out. I love how simple it is to shop through all the awesome items and grab anything that catches my attention. Plus, I can do it all from the couch in my own house, which is amazing, eh!
A super cool hoodie
OMG, the online chat was super easy to use, eh! When I needed to talk to a real person instead of those boring automated responses, they answered right away and fixed my problem faster than I can finish my homework, eh! It was like, the best thing ever, seriously. 10/10, I would totally chat with them again!
Crop top and high-waisted jeans
So, I got this cute crop top and high-waisted jeans from an online store. But man, the Customer Service there was terrible. I spoke to this lady named Emma and she totally ignored my order issue. So I requested to speak to a manager, but they were useless too. ASOS didn't even bother to mention that my annual delivery subscription had expired and tried to charge me for next day delivery! Both of them were really rude and kept blaming me. It was honestly the worst customer service experience ever, like, seriously.
About ASOS
ASOS is a British online fashion and cosmetic retailer established in 2000. Originally known as As Seen On Screen, the company initially aimed to sell clothing and accessories seen in films or on television. Over time, it evolved into a global e-commerce platform offering a wide range of products, including own-brand fashion, beauty items, and clothing from over 850 brands. ASOS caters primarily to young adults with a focus on inclusivity and body positivity, offering a vast range of sizes through its ASOS Curve, Tall, Petite, and Maternity lines. The company has garnered a strong following for its commitment to sustainability and ethical fashion. ASOS ships to all corners of the globe, including Canada, firmly establishing itself as a key player in the international online retail market.
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Categories ASOS
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Seite online seit: February 7, 2017
Letzte aktualisierung: November 29, 2024
Review with most votes
Recent online shopping experie
I've been a customer of this online store for a while now, and I gotta say, their customer service, product quality, and returns process have been top-notch every time. I d... Read onBy: Priscilla