Shein - Reviews and experiences

The service I got was so disrespectful, eh. I never got my stuff on time, and then when it finally came, the fabric was super cheap and disappointing, eh.

I gotta say, my recent order from them was a rollercoaster. The first couple were great, but the third one? A total disaster. They sent me something completely different from what I wanted. I tried everything to fix it - sent them pics, order numbers, followed all their requests on the app, Insta, and FB messenger. But at the end of the day, they said I got what I asked for and that was it. Seemed like they just wanted to keep my money and not give me what I paid for.

I just realized that a bunch of stuff was missing from my orders with this online store. So I contacted customer service, and they straight-up said my orders were fine and actually accused me of making up the missing items. That really got to me, made me feel like they didn't care about me or my business. So, I'm done with them - I'm shutting down my account and finding somewhere else to shop. I don't need that kind of disrespect from a company that doesn't appreciate its customers.

My most recent experience with the online store was beyond disappointing. I bought a dress for a special event, but after I paid, they went ahead and changed it up without even asking me. They took out the stuff that was part of a deal, and then adjusted the price of what was left to match my original payment. I tried to chat with customer service about the problem, but all they gave me in response was unhelpful and repetitive answers, like they never even read my messages at all. They flat out refused to give me a refund or send me the stuff that was missing. Dealing with their utter lack of customer service and basic abilities was just so tiring and aggravating.