AirHelp

AirHelp reviews

29 reviews Verified company
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Overall Rating
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100%
Would buy here again
Ordering
9.2
Service
9.4
Pricing
8.4
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Flight delay compensation

10.0

"I had a flight delay on a short trip and decided to contact a company that helps with these situations. A friend suggested them to me, and I wasn&#..."

Most Voted

Compensation assistance

9.5

"I was so impressed with the help I got from this service. It was super easy and quick, and I felt so much better having someone guide me through th..."

Reviews (29)

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Flight delay compensation

F

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a flight delay on a short trip and decided to contact a company that helps with these situations. A friend suggested them to me, and I wasn't sure at first. But I was happy with the result - I got double the original ticket price as compensation for the delay. The team at the company kept in touch with me the whole time, giving me updates and advice. It only took 3 months for everything to be sorted out. I'm really thankful for their help and I definitely recommend them to anyone who needs compensation for a flight delay.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight refund assistance

M

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I recently used AirHelp after my flight got cancelled by the airline. They got in touch with me right away and handled all the paperwork and talking with the airline. I just had to give them some more details. After a few months, I got my money back for the cancelled flight. Even though AirHelp does take a chunk of the refund as payment, I didn't even know I could get compensated, so I appreciated their help.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

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Legal indemnity claim assistance

M

28 reviews

9.0
Overall Rating
Would buy here again
Yes

My flight got cancelled by the airline, eh. They didn't want to pay me what they were supposed to, so I reached out to AirHelp for some assistance. It took them 14 months to sort everything out with legal stuff, but in the end, I got 125 euros after they took their fees. They made sure to keep me updated every step of the way, so I gotta say, it was a pretty reliable and efficient service. I'd recommend AirHelp to anyone else dealing with the same kind of situation, for sure.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Quick and efficient process

R

29 reviews

10.0
Overall Rating
Would buy here again
Yes

The whole process was surprisingly quick, even faster than what they told me. It was really easy to go through the application process, thanks to how professional and easy it was to use. I will definitely use this service again in the future if I have any flight problems to take care of.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Successful flight delay claims

G

2 reviews

9.0
Overall Rating
Would buy here again
Yes

What a great company! I had two claims and they were both successful - one took 5 months and the other 1 year. Ended up getting back over $400 and 500 euros. I was also really impressed by their website. I would highly recommend them to anyone.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Quick and efficient claim assistance

E

1 reviews

8.0
Overall Rating
Would buy here again
Yes

AirHelp was really helpful when I needed to claim compensation from my airline. Although, I did realize that some people who contacted the airline directly got more money and faster results than I did with AirHelp. Even so, I was happy with how everything turned out and the compensation I got from AirHelp. Their process was super easy and stress-free, so it's a good choice for anyone dealing with flight issues.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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AirHelp compensation for flight delay

H

25 reviews

10.0
Overall Rating
Would buy here again
Yes

AirHelp was so easy to use, eh! They gave me clear instructions on what to do and I just had to follow along. It took a little while, about 6 months, but I got some money in my bank account to make up for the big delay I had on my flight. At first, I was kinda worried it wouldn't work out, but I just kept my fingers crossed and stayed positive. It was worth the wait, for sure, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Claim resolved in 3 months

K

2 reviews

9.5
Overall Rating
Would buy here again
Yes

AirHelp was amazing compared to another service I tried before. The other guys took forever to fix my claim, like 20 months long! But AirHelp got it done in just 3 months. I was super impressed with how quick and effective they were. I totally recommend AirHelp to anyone who needs help with flight compensation claims.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Flight disruption assistance

F

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I'm really happy with the help I got from AirHelp in sorting out my flight problem. It took a bit longer than I would have liked, but in the end I was satisfied with how things turned out. I think it would be great if AirHelp could think about reducing their fees or making special deals for students like me. I'm studying abroad and I think this would be really helpful for other students dealing with flight issues. It could also help AirHelp reach more people in need.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Refund claim assistance

B

1 reviews

9.0
Overall Rating
Would buy here again
Yes

AirHelp got in touch with me and offered to help me with a claim for a travel problem that happened a while back. They took care of all the paperwork for me and I ended up getting some money back. I had no idea I could even get a refund, so I was really happy with their quick and easy service. Thanks, AirHelp!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Compensation assistance

M

3 reviews

9.0
Overall Rating
Would buy here again
Yes

AirHelp was honestly a godsend when it came to getting compensated for my messed up flight. I was ready to throw in the towel and give up on dealing with it, but AirHelp got in touch with me and I thought, why not give it a shot. I filled out their online form and in just a few weeks, I got the refund I deserved. Their fees might not be the lowest, but I really think I wouldn't have seen any money back without their support. I'm really impressed with how fast they were and I wouldn't think twice about telling others to give them a try if they need help getting compensated.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Delayed compensation, good communication

H

31 reviews

8.5
Overall Rating
Would buy here again
Yes

I had a flight that was delayed and I thought I should try to get compensation with AirHelp. It did take a bit of time to get the money, but they were really good at keeping me informed through the whole process. In the end, I got 300 euros back out of the 600 I was supposed to get, but I still think it's a good deal since I didn't have to deal with all the legal stuff on my own - they handled everything when the airline didn't want to pay up. In general, I'm really happy with the help I got from AirHelp.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Easy claim process

D

8 reviews

9.0
Overall Rating
Would buy here again
Yes

The process of making a claim was really easy and smooth. I just had to upload a couple of simple documents, and AirHelp handled everything else. I liked that they kept me updated regularly, even though it did take a bit of time. In the end, I got a payout that was more than I was anticipating, so that was a nice surprise.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Easy flight compensation

C

38 reviews

10.0
Overall Rating
Would buy here again
Yes

At first, I wasn't sure about that email I got from this company. I thought maybe it was a scam or something. But, I took a chance and shared my info. And you know what? AirHelp actually got me some money for a flight problem that I couldn't fix myself. Their team was really good at keeping me in the loop and making sure I got paid quickly. I gotta say, I'm pretty impressed with how they handled everything. I've already told my friends and family about them.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight delay compensation

D

9 reviews

10.0
Overall Rating
Would buy here again
Yes

This company was a total lifesaver! Our flight from Poznan to Amsterdam got canceled, which made us miss a whole day in Barcelona and arrive late for a soccer match. We were pretty frustrated and disappointed, but thankfully we stumbled upon this company online. AirHelp helped us get a really good compensation for everything we missed out on during our trip. Even though they warned us it could take months to process our claim, they actually got us the compensation in just a few days. After we gave them our bank info, they transferred the money right into our account within hours. We are so thankful for their quick and efficient service. We definitely recommend AirHelp to anyone who has dealt with a cancelled or delayed flight. Honestly, we are super impressed with this company, we'd give them 7 stars if we could. Thanks again for all your invaluable help!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Got money from AirHelp

E

6 reviews

10.0
Overall Rating
Would buy here again
Yes

Thanks for all your help in getting my money back! I had to wait so long to finally get paid, and I honestly didn't think it was going to happen because Turkish Airlines really made a mess of things. They kept cancelling flights and didn't want to do anything to fix it. But then AirHelp swooped in and saved the day!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight delay refund application

L

4 reviews

10.0
Overall Rating
Would buy here again
Yes

I just used AirHelp to apply for a refund for a delayed flight. I totally forgot about the delay until AirHelp emailed me about it. They handled everything from beginning to end and confirmed that I was entitled to a refund. The whole approval process was fast, and after a few months, they let me know that the airline had sent the money. Giving my bank details for the transfer was simple and smooth.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Compensation claim assistance

W

17 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a frustrating experience with an airline that wasn't properly compensating me for messing up my travel plans. I tried to sort things out with them, but they weren't being helpful at all. As a last resort, I decided to ask for help from AirHelp. I gave them all the details they needed, and they took care of the claim for me. A few weeks later, I got an email from AirHelp saying that my claim was approved. I was so happy to see the compensation (minus AirHelp's fee) in my bank account not long after that. I really appreciate all the hard work that AirHelp did to make sure I got what I deserved.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Flight delay compensation assistance

K

1 reviews

10.0
Overall Rating
Would buy here again
Yes

When AirHelp first got in touch with me a few weeks after my flight got delayed for over 3 hours, I was a bit wary about what they had to offer. I was thinking, "I can probably manage this on my own and keep all the compensation for myself." But then, the thought of trying to figure out the whole process by myself was just too much, especially with everything else I had going on at that time. After some back and forth, I decided to let AirHelp take care of my claim. What really caught my attention was that I didn't have to pay anything upfront. They would only get a cut of the compensation if they were successful, kind of like how lawyers operate. It did take a while, almost six months, but in the end AirHelp was able to secure a few hundred dollars for me. It may not have been a huge sum, but it was unexpected money that helped me cover some expenses. I'm really happy with the service they provided and would definitely use them again in the future. I strongly recommend giving them a shot!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Compensation assistance

D

1 reviews

8.0
Overall Rating
Would buy here again
Yes

Air Help was so great in helping us out and getting us the compensation we deserved without having to do much ourselves. Even though our case took a while to resolve, we eventually got what was owed to us. Air Help went above and beyond by taking charge and reopening our case on their own, dealing directly with the airline to make sure we were compensated.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
6.0

Do you already have an account?

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About AirHelp

AirHelp is a company that specializes in helping airline passengers secure compensation for delayed, canceled, or overbooked flights. Founded in 2013, the organization operates with the aim of making the claims process straightforward and accessible for travelers impacted by disruptions. Leveraging international air passenger rights laws, such as the EU's EC261 regulation, AirHelp offers services to assess eligibility for compensation and to pursue claims on behalf of the passengers, typically for a fee or a percentage of the recovered compensation. Through technology and a customer-centric approach, AirHelp has assisted millions of travelers in navigating the complexities of air passenger rights.

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Contact Information

🌐 www.airhelp.com

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Last update: November 29, 2024

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