Kiwi.com - Reviews and experiences

As a favor to a 73yr old friend, I searched for a flight from LA to Mexico city that landed in Mex around dinnertime. I found such a flight at a reasonable price the person could afford. When I clicked on the flight I didn't recognize that the Kiwi site changed the flight to one that landed at midnight and I completed the transaction. Within 5 minutes of completing the transaction I noticed the discrepancy and immediately cancelled the flight.
When I contacted Kiwi they claim the airline won't reimburse them therefore they will not reimburse me. The airline advised me that I have 24hrs to cancel any purchase for 100% reimbursement.
Kiwi is lying and stealing money from an aged traveler. Money they cannot afford to loose.
Don't purchase from Kiwi without reading all fine print. And even then, do not expect to get your money back. They are thieves!

Saw it through a buddy, I was unsure at first but their emails and quick replies won me over, kinda relieved actually

Was iffy before buying; using it for my daily commute and it's surprisingly smooth.

Tried yesterday, nice

Started skeptical, now actually works.

Booked on my lunch break; felt uneven.

Was doubtful at first; tried it today, doubts gone.

Pretty happy — needed this after a rough trip, crew actually helpful.

Skeptical before buying; a minor glitch came up, they fixed it fast — doubts mostly gone.

I hesitated at first, but agents cleared things up; bookings were correct, price okay, still cautious.

Needed flights home. Wary after being burned by third-party sites, Skyscanner redirected me and I paid about £20 extra, though booking was easy.

Landing at midnight, I was poking the app and fuming — they'd scheduled tight transfer windows and I had to badger support before they replied. It’s a relief I still caught the last flight, but it felt like guessing instead of steady service. If you value sleep and sanity, spend a bit more elsewhere. Lesson learned.

I almost didn't book with Kiwi — had that nagging doubt, read a couple of sketchy comments, but ended up buying a last-minute flight for a weekend trip two weeks ago. Booking was quick, confirmation arrived fast, and support actually called to fix a seat mix-up, and I felt relieved.

check totals before you hit pay.

easy booking, eventual full refund, decent support once escalated. Room for improvement: speed and clearer initial answers. Still, happy it wrapped up the right way.

I booked a flight and got pretty stressed because I'm not the best with technology. But luckily, the person I talked to from customer service was really patient and helpful. They walked me through everything smoothly, which was a huge weight off my shoulders. I'm so thankful for their help.

My first time flying and checking in online with this app was so easy and convenient, eh. I had a really great experience, everything went super smoothly and I felt like a true adult traveler, ya know?

So listen, my flight got cancelled and there was no other options. The airline gave the money back to Kiwi right away, but then Kiwi was all clueless for like 7 months before only giving me half of my money back. Their so-called guarantee was no help, and their insurance only covers medical stuff. If your flight ever gets cancelled, they'll for sure try to pull a fast one on you. Stay away from them at all costs!

I had a great experience booking with the company. The person I talked to was super helpful and went out of their way to help me with my travel plans. I really appreciate the amazing service from the team at this company.

Lately, I had to get in touch with customer service about a problem with my flight tickets. The guy I spoke to, Kurt, was so helpful and understanding. I was struggling to download my tickets on the app, and he took me through it a little bit at a time. He gave me all the info I needed and made sure to let me know what was going on. His help made a tough situation much easier to deal with. Thanks a lot, Kurt, for your awesome service!