Kiwi.com26 reviews
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Booking of flight
I booked a flight and got pretty stressed because I'm not the best with technology. But luckily, the person I talked to from customer service was really patient and helpful. They walked me through everything smoothly, which was a huge weight off my shoulders. I'm so thankful for their help.
Flight booking app
My first time flying and checking in online with this app was so easy and convenient, eh. I had a really great experience, everything went super smoothly and I felt like a true adult traveler, ya know?
Cancelled flight, lack of support
So listen, my flight got cancelled and there was no other options. The airline gave the money back to Kiwi right away, but then Kiwi was all clueless for like 7 months before only giving me half of my money back. Their so-called guarantee was no help, and their insurance only covers medical stuff. If your flight ever gets cancelled, they'll for sure try to pull a fast one on you. Stay away from them at all costs!
Smooth booking process
I had a great experience booking with the company. The person I talked to was super helpful and went out of their way to help me with my travel plans. I really appreciate the amazing service from the team at this company.
Flight customer service interaction
Lately, I had to get in touch with customer service about a problem with my flight tickets. The guy I spoke to, Kurt, was so helpful and understanding. I was struggling to download my tickets on the app, and he took me through it a little bit at a time. He gave me all the info I needed and made sure to let me know what was going on. His help made a tough situation much easier to deal with. Thanks a lot, Kurt, for your awesome service!
Flexible scheduling of low cost airlines with guaranteed itinerary for a fee
They give you lots of options for scheduling flights with cheap airlines in Europe. If one of your flights gets cancelled, they make sure you get to your destination on time by offering other routes for free or at a low cost. I even had a window seat one time! I was happy with the service and choices they offered.
Flight schedule booking
I booked a flight on this site and overall it was pretty good. But, I had some trouble with the baggage rules which made customer service not so great. However, the flights were good and on time, and the service on the plane was excellent.
Overpriced, confused, disappointing
I bought my tickets online and paid extra to pick my seats, but I ended up seated somewhere else because of Code Share. The mix-up with the airline I was supposed to fly with made the whole thing pretty annoying. I'd rather pay a bit more for a more seamless experience.
TSA pre-check addition
I had a tough time finding the phone number on the website, but after a couple of tries, I finally got a hold of customer support. They were able to put my TSA pre-check info on one of my boarding passes and even passed along the number to tech support for the other pass. It was a bit of a pain, but they pulled through in the end.
Flights and luggage for multi-leg trip
My experience with this company was totally unacceptable. I booked flights and luggage for a trip from the UK to South America for two of us, knowing that flight times might change. But, they not only cancelled our checked baggage without asking us, they also changed a flight time by 6.5 hours without even talking to us first. Now, we can't add luggage for our trip and they won't give us a refund, just a lousy £10 credit. We're leaving in only 2 days with no luggage, and we can't book new flights because they won't fix their mistakes.
First time user experience
I was a little unsure at first since it was my first time using the service, but everything worked out really well. I didn't encounter any problems at all. One thing I would suggest is to maybe show the flight cost right away instead of waiting for passport details. This way, customers have more flexibility to review and maybe adjust their plans.
Quick booking process, secure payment
The booking was super easy and safe, and I got all the info by email right away. But then, I had a problem with the reservation details being wrong, but the chat support totally fixed it fast.
Airfare purchase
I wasn't sure about this service at first, eh, but because I really needed to get back home quickly, I ended up searching online and booking my flight that way. Even though I had some doubts, I took a chance and went with a budget option that I didn't know much about. Luckily, everything worked out and I was able to buy my ticket without any problems. But I know that if there were any issues, it might have been tough to figure them out since I didn't know much about the service.
Flight tickets
Hey there, I've been using this travel app for a little bit now and it was pretty good to start. But now, they just won't stop pushing insurance on me and it's starting to bug me. Seriously, can't I just buy my tickets without all the extra hassle? Definitely in the market for a different travel app.
Flight booking experience
My experience changing passenger details for my flight booking was pretty frustrating at first, eh. I forgot to put in my passport expiry date, so I had to pay extra for the changes, which seemed kinda unreasonable to me, you know? But then I called customer service and explained my situation, and the rep quickly sorted everything out without any extra charges, which was a relief. I was pleasantly surprised by the helpful and responsive service I got, eh.
Flights search app
I really love using this app to find the cheapest flights, eh! It's super easy to use and you can search for flights in different regions and time frames. Being a broke backpacker, this app has really saved my bacon. I can plan my trips without going broke, thanks to this app. Shoutout to whoever created this app, you're a real lifesaver, eh!
Last-minute flight cancellation
I was flying solo for the first time and with my busy schedule, time is precious. I had booked a trip to visit my friends in Calgary and had rides all set up. Just as I was getting ready to head to the airport, I received a text saying my flight was cancelled. It was a major bummer since I had everything meticulously planned out. Luckily, I called the airline and they sorted it out quickly and kindly. I was able to hop on another flight later that same day. West Jet has always been my go-to airline because of their friendly crew, skilled pilots, and overall great experience. I'm looking forward to flying with them again and avoiding the stress of last-minute cancellations in the future.
Booking a flight
I gotta say, booking my flight was a breeze. Picking out my dates and getting my boarding pass was a piece of cake. But, things took a turn when I tried to hop on the plane and got hit with some surprise fees from the airline. It really put a damper on an otherwise smooth booking experience. If you're thinking about booking a flight, I'd say go for it with this service, but watch out for sneaky fees with airlines like Wizzair.
Flight change assistance
The customer service I got was really good. The person I talked to was polite and helpful. But, there was a little problem when they couldn't find the flight I wanted to switch to right away. I was worried they might only be looking at the early flights first without considering the price, but they did end up finding it and told me they would get back to me to confirm the new flight.
App issue
So, I ran into a problem with the app that was making it hard for me to finish my purchase, eh? I gotta admit, I was getting pretty annoyed at first because I couldn't figure out how to get a hold of customer service for help. But once I finally got through to someone, she was super nice, helpful, and really quick at fixing the issue for me.
About Kiwi.com
Kiwi.com is an online travel technology company founded in the Czech Republic in 2012 by Oliver Dlouhý and Jozef Képesi. It provides a global flight search engine that allows users to find and book flights, accommodations, and car rentals. The platform is known for its proprietary algorithm that combines flights from different airlines, including low-cost and traditional carriers, to offer unique travel options that might not be available on other travel websites. This approach, often referred to as "virtual interlining," enables customers to create custom itineraries and potentially save money on multi-segment trips. Kiwi.com has grown substantially since its inception, gaining recognition for its innovative approach to travel booking and expanding its services to a global customer base.
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Categories Kiwi.com
Vacations | Airlines Ticket Providers
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Seite online seit: June 8, 2017
Letzte aktualisierung: November 29, 2024
Review with most votes
Flight change assistance
The customer service I got was really good. The person I talked to was polite and helpful. But, there was a little problem when they couldn't find the flight I wanted to sw... Read onBy: marvin