AirHelp

AirHelp reviews

29 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
100%
Would buy here again
Ordering
9.2
Service
9.4
Pricing
8.4
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Flight delay compensation

10.0

"I had a flight delay on a short trip and decided to contact a company that helps with these situations. A friend suggested them to me, and I wasn&#..."

Most Voted

Compensation assistance

9.5

"I was so impressed with the help I got from this service. It was super easy and quick, and I felt so much better having someone guide me through th..."

Reviews (29)

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Flight cancellation compensation

S

5 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to deal with a cancelled flight just one day before I was supposed to go, and I tried to get compensated directly from the airline. They said no because of a reason that wasn't true. I waited a year and a half before deciding to ask AirHelp for help. The whole experience with them was great - from filling out forms to getting updates and advice on what to do next. They sorted out my case quickly, and the airline agreed to pay up only five days after AirHelp got involved. I got my compensation on May 17th, just 22 days after I first asked for help.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Compensation request for disrupted trip

M

16 reviews

6.5
Overall Rating
Would buy here again
Yes

I was so happy to finally find a fix for all the hiccups we had during our trip to Europe. It was nice getting $150 back for all the hassle, but I have to admit, I was kinda bummed that it didn't totally make up for missing out on Rome for 2 days. We had to skip out on our hotel and Vatican tickets, and that added up real quick. It's good to know there's a service out there to help out in times like this, but I was really hoping for a bit more to cover all our expenses.

Detailed Ratings

Order
8.0
Service
8.0
Price
4.0
Delivery
6.0

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Flight compensation assistance

K

11 reviews

8.0
Overall Rating
Would buy here again
Yes

I wasn't sure about using this service at first because I've never dealt with flight compensation stuff and wasn't sure about the company. But after some digging and putting together proof, I decided to go for it. It took about 5 months, but I was pleased with the result in the end. So, if you're patient and have the right evidence, this service could be worth a shot.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Compensation dispute resolution

F

15 reviews

10.0
Overall Rating
Would buy here again
Yes

AirHelp worked really hard on our case for five months, and finally, the airline agreed to compensate us. They were great at keeping us updated and informed throughout the whole process.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Compensation assistance

C

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I was so impressed with the help I got from this service. It was super easy and quick, and I felt so much better having someone guide me through the process of getting compensation for my delayed flight.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Refund assistance service

B

25 reviews

7.5
Overall Rating
Would buy here again
Yes

AirHelp might take a bit of time to sort out refunds, but it's super helpful for folks who don't feel like dealing with airlines themselves. I had a good experience getting a refund for a flight from three years back, something I probably wouldn't have bothered with on my own. Just a heads up though, AirHelp does take a pretty big chunk out of your refund, about 30%, which might not sit right with some people. But all in all, I'm happy with the help I got from AirHelp and would suggest it to others who need help with getting their money back from airlines.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

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Quick and helpful service

F

25 reviews

8.0
Overall Rating
Would buy here again
Yes

It's such a relief to know there's a company that can help out in these kinds of situations. The whole thing was pretty easy, and I really liked getting all the info I needed quickly. The only downside was that it felt like things took longer than I would have wanted. But all in all, it was a good experience.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Got money back for delayed flight

K

17 reviews

9.5
Overall Rating
Would buy here again
Yes

I was so surprised, but I actually got some money back for my delayed flight thanks to Airhelp! It was really easy to do, and I got paid super quickly. I never knew you could do this kind of thing before, but now I'm a believer. I would totally suggest giving it a shot if you're in the same boat.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Quick compensation

J

4 reviews

7.5
Overall Rating
Would buy here again
Yes

The process for getting compensation was really easy and it worked so well. With just a few clicks, I got the money I should have for my flight being delayed. Even though I had to wait for three months and pay 35%, it was totally worth it. The website was easy to use, and the customer service was great and always ready to help during the whole thing. I totally suggest this to anyone who's had a flight delayed or canceled.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

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About AirHelp

AirHelp is a company that specializes in helping airline passengers secure compensation for delayed, canceled, or overbooked flights. Founded in 2013, the organization operates with the aim of making the claims process straightforward and accessible for travelers impacted by disruptions. Leveraging international air passenger rights laws, such as the EU's EC261 regulation, AirHelp offers services to assess eligibility for compensation and to pursue claims on behalf of the passengers, typically for a fee or a percentage of the recovered compensation. Through technology and a customer-centric approach, AirHelp has assisted millions of travelers in navigating the complexities of air passenger rights.

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Contact Information

🌐 www.airhelp.com

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Last update: November 29, 2024

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