TicketCity

TicketCity reviews

20 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
60%
Would buy here again
Ordering
7.8
Service
7.8
Pricing
7.6
Delivery
7.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Elton John concert in Charleston

8.0

"The Elton John concert in Charleston was absolutely amazing! The show went on for two and a half hours, playing hit after hit that had everyone dan..."

Critical

Overpriced tickets

4.5

"I bought tickets for an event using this service and was super surprised to see that they charged me twice the actual ticket price. Plus, with all ..."

Most Voted

NASCAR race tickets with mobile ticket transfer

9.0

"I just bought some NASCAR race tickets from TicketCity and decided to have them sent to my phone. I've had a rough time with another company b..."

Reviews (20)

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Overpriced tickets

E

1 reviews

4.5
Overall Rating
Would buy here again
No

I bought tickets for an event using this service and was super surprised to see that they charged me twice the actual ticket price. Plus, with all their extra fees, the total cost ended up being more than three times the original price. After looking into it more, I realized that they basically just bought the tickets from the venue at regular prices and then sold them to me for way more. When I asked for a refund, they said no because the tickets were already bought. This sneaky business move made me feel like I was taken advantage of. Obviously, I won't be using their services ever again.

Detailed Ratings

Order
6.0
Service
6.0
Price
2.0
Delivery
4.0

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Elton John concert in Charleston

A

3 reviews

8.0
Overall Rating
Would buy here again
Yes

The Elton John concert in Charleston was absolutely amazing! The show went on for two and a half hours, playing hit after hit that had everyone dancing and singing along the whole time. The venue was cozy and created a perfect setting for enjoying the music. But, gotta say, the ticket prices were a bit steep, which kinda took away from the experience for me. On the bright side, taking the bus to the concert was easy and quick, but they could've done a better job organizing the return trip to everyone's cars.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

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I ordered concert tickets

M

2 reviews

5.0
Overall Rating
Would buy here again
No

So, I ordered concert tickets, right? I was super excited to see my favorite singer but then the transaction didn't go through, and I kept getting emails about different concerts. When I finally called the venue, they said they didn't have any tickets for me. I was so frustrated, ugh!

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Smooth ticket purchase

M

8 reviews

8.0
Overall Rating
Would buy here again
Yes

My experience buying tickets was really easy. I didn't have any trouble getting the tickets or getting into the event. But I was a bit confused because different sources said different things about whether I could just show an e-ticket or if I needed to print it out.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Late ticket delivery

J

1 reviews

4.5
Overall Rating
Would buy here again
No

I bought some tickets for a sports event a while back, and I ordered them a good four months before the game. But the bummer was that I only got the tickets a few hours before the game. So, a couple of days before the game, I got in touch with customer service, and they told me not to worry, the tickets would be in my email on time. But it turned out that wasn't the case, and it seems like the seats I ended up with weren't the ones I paid for. This whole thing really soured my experience, and I won't be using this service again in the future.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
2.0

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Ticket transfer issue

J

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I was pretty satisfied with my purchase, but there was a little issue with transferring the tickets. They ended up in a different account than I thought, and it would have been easier if they had told me beforehand. So, I had to spend a bunch of extra time trying to find the tickets, contacting both Ticketmaster and the event's account.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

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My ticket order

K

26 reviews

5.0
Overall Rating
Would buy here again
No

I bought tickets from this company recently and they sent me the wrong ones. On top of that, the customer service was really disappointing. They called me to replace the tickets, but those were also wrong. I spent over 2 hours on hold today just trying to sort this out. When I tried to chat with customer service, they told me to try and sell the tickets myself. I'm frustrated and not happy with how they handled this situation.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Bought Blue Jays tickets

C

38 reviews

10.0
Overall Rating
Would buy here again
Yes

I was trying to get my hands on some Blue Jays tickets, but it was tough to figure it out online. So, I decided to give them a call and Chris answered. He was so helpful and really smart, plus super nice too. I was a bit anxious because I had never used that website before, but it all worked out in the end. Way to go for us Canadians!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Purchased tickets from a suite owner at a venue in Denver

O

6 reviews

6.0
Overall Rating
Would buy here again
No

Man, it was just so frustrating buying those tickets from that suite owner at the venue in Denver. Turns out they were fake, and we got scammed, just like a bunch of other folks. Luckily, the venue staff helped us out and told us to report the scam to our Credit Card company so we could still get in. TicketCity really needs to step up and make sure they watch who they're partnering with to avoid stuff like this in the future, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Chris Stapleton tickets scam

S

1 reviews

6.0
Overall Rating
Would buy here again
No

This company is a total rip-off. I thought I was buying tickets for a Chris Stapleton concert for $500, but instead, I got tickets for some random band called Porcupine. And believe it or not, they wouldn't give me my money back because it says in the fine print that they don't do refunds. And even when I tried to resolve it, they still didn't send me the right tickets. I was hoping to sell them to get some money back, but that didn't work out at all. Stay away from this place, it's a complete disaster.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Ticket purchase for event

D

1 reviews

6.0
Overall Rating
Would buy here again
No

My experience buying tickets was really disappointing. I bought tickets for an event and spent money on travel, only to be told right before the show that the seller didn't actually have the tickets. The lack of communication and reliability was frustrating and inconvenient. I wouldn't suggest using this service.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Ticket delivery misinformation

K

22 reviews

5.0
Overall Rating
Would buy here again
No

I had a chat with a customer service rep who gave me wrong info about my ticket delivery. Even though I made it clear a bunch of times that I was supposed to get my ticket by email with a QR code for entry, another rep told me differently afterwards. Turns out, I had to actually go to a nearby shipping store to grab my ticket. It was annoying and a hassle to get mixed messages from the staff.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Couldn't get my tickets, got a refund

E

3 reviews

9.5
Overall Rating
Would buy here again
Yes

The website was acting up, so I ended up missing out on getting tickets for the big game. I had to scramble and buy last-minute tickets from a scalper. But when I reached out to them, they actually gave me a refund! I was really stressed about it, but they really came through for me. Now, they've definitely earned a loyal customer for life!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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9 Tickets

P

26 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, my interaction with the customer service rep was top-notch. Menchi was super helpful and got everything sorted out real quick when I bought 9 tickets. She was friendly and really knew her stuff, making sure I got the best seats at a great price. I've always had good vibes with this company and I'll definitely keep coming back.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

NASCAR race tickets with mobile ticket transfer

T

10 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought some NASCAR race tickets from TicketCity and decided to have them sent to my phone. I've had a rough time with another company before, so I was a bit worried about using this service again. But man, TicketCity really surprised me! Their communication was top-notch - I shot them an email with a question, and they got back to me within 2 days. And get this, I got my tickets a whole week before the race, unlike the last time when I got them the day before. I'll for sure be using TicketCity again for my next ticket buys.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Got tickets for Luke Bryan Farm Tour

O

21 reviews

10.0
Overall Rating
Would buy here again
Yes

I got tickets for the Luke Bryan Farm Tour so easily and fast, eh. I managed to grab them even before they were officially for sale! I'm so excited to see him live, gonna be a blast! Can't wait to tell all my friends about this amazing site, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Online ticket purchase for sports event

R

9 reviews

8.0
Overall Rating
Would buy here again
Yes

Buying tickets online for the sports game went smoothly without any problems. But, I had some issues with my phone on the way there, so it was hard to get to my digital tickets. It would've been nice to have the choice to print the tickets just in case. Even though I had to spend an hour on the phone with my carrier to fix the problem, I managed to get the tickets uploaded and get into the game. In the end, it was a good experience and I could enjoy the event without any big issues.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Concert ticket purchase

J

10 reviews

10.0
Overall Rating
Would buy here again
Yes

I just bought concert tickets from this company and I gotta say, I was really impressed with the whole thing. Ordering was a breeze and the customer service was amazing. The prices were fair and I got my tickets delivered super quickly. I totally suggest this company to anyone needing a legit ticket seller.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Texas vs Alabama tickets

E

4 reviews

10.0
Overall Rating
Would buy here again
Yes

Ticket City has always been there for me with their reliable service. I've been a loyal customer for years and they've never let me down. Their customer support team is fantastic and they always go the extra mile to help me with any questions or concerns. The ticket prices are fair and they have great deals too. I definitely recommend them to anyone in need of tickets.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Concert tickets

A

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I wanted to go to a really awesome concert for my birthday, so I looked around at different places to buy the tickets. TicketCity had the tickets I was looking for at a good price. When I got the tickets, I had a little bit of trouble trying to figure out how to get them on my phone, but the folks from customer service were really helpful, even on a Sunday evening! They were super friendly and quickly solved my issue.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About TicketCity

TicketCity is a ticket sales and distribution company based in the United States that specializes in sports events, concerts, and theater productions. Founded in 1990 by Randy Cohen, the company operates online, providing a platform for buying and selling tickets for various events across North America and beyond. TicketCity offers a user-friendly interface for customers to purchase tickets for high-demand and hard-to-find events, leveraging its extensive network of suppliers. Over the years, TicketCity has grown to become a reputable source in the secondary ticket market, emphasizing customer service and reliability.

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Contact Information

5912 Balcones Drive, Suite 102

78731 Austin

United States

📧 hello@ticketcity.com

☎ 1-800-918-2612

🌐 www.ticketcity.com

Categories TicketCity

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Last update: November 29, 2024

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