Pacifica Beauty - Overall Rating based on 18 reviews
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Lip gloss
I ordered this lip gloss, eh? And it never showed up! I've been waiting forever! I tried calling them so many times, but they keep hanging up after 6 minutes, so rude, eh? And get this, when I finally talked to someone, they said they would send it to 'fulfillment' - big word for nothing happening! And guess what, they outsource their customer service to a totally different country, so not cool, eh? They finally refunded my money, but I really just wanted my lip gloss, you know?
Lost order, poor customer service
I recently ordered something from this company, eh, and wouldn't you know it, my package got lost by FedEx, eh, during the delivery. I tried getting help from customer service, but all I got were unhelpful responses and no real effort to fix the problem, eh. It's so frustrating to not know where my order is and still have to pay for something I never got, eh. The lack of communication and solution from this company has just left me feeling so disappointed and let down, eh.
Deodorant bundle purchase
I bought this deodorant bundle and it actually made my underarms darker. I tried to leave a review, but it never showed up. On the bright side, I really liked the vegan skin bundle. It would definitely help if the brand was more upfront about customer reviews.
Direct order with 2-day shipping
So, I bought some skincare products online that I really needed right away. But man, the company totally fell short. I shelled out extra for 2-day shipping, only to have my order show up 11 days later! I tried a bunch of times to cancel, but they didn't listen, so I had to buy what I needed locally. And to top it off, there wasn't even a return label included, so I had to cough up the cash for return shipping. Still haven't heard from the big bosses or gotten my money back. This has gotta be the worst customer service I've ever seen, no doubt.
Lavender hemp makeup remover cloths
I recently bought the lavender hemp makeup remover cloths and I love them! The customer service was fantastic, they quickly helped me out with a promo code issue. The cloths are a good size and work well to remove makeup without irritating my skin. The lavender scent is so nice and refreshing. The price is affordable and I feel like I get great quality for what I pay. I'm happy with my purchase and will definitely buy these makeup remover cloths again.
Second bundle of Glow baby products
So, I bought my second set of Glow baby products from this company, and I gotta say, I was pretty bummed out by the whole thing. When I opened up the facial cleansing pads, there was this weird smell that hit me right away. I got in touch with customer service to see if I could get a replacement for the faulty item, but they told me it was past the 30-day mark, so they couldn't do anything about it. I was really let down by how they didn't seem to care about the quality of their stuff or their customer service. After this, I don't think I'll be buying anything else from them.
skincare products
So I bought some skincare stuff from this company, eh, and I gotta tell ya, I'm really bummed out about the whole thing. The order never showed up and the customer service I got was pretty lousy, to be honest. They first told me to wait another 3 days for the order, and when that time passed, they came back with some excuse about still checking on what happened. It's been a whole 2 weeks now and still no sign of my stuff. This whole unreliable shipping and lackadaisical attitude towards keeping customers happy is just not on. I can't keep waiting around forever while they figure it out. Needless to say, I won't be doing business with them again.
Rash-inducing purchase
The products I bought ended up giving me a bad rash and I got big red spots on my face. The packaging was awful, especially for the liquid stuff that was too thick to come out of the pump. I had to take off the pump and use Q-tips to get the product out, which was annoying and took forever.
Ocean themed skincare
You know, I bought this ocean-themed skincare product from this brand, thinking it would give me that nice seaside vibe at home. The product worked well, gave me a nice glow after the first use. But, after using it for about a week, my mouth and jaw got all dry and scaly. Got me worried, so I looked into it more and found out I wasn't alone. Other folks had dry, red skin, watery eyes, and puffy lips too. Even though I saw good reviews before I got it, seems like there's more bad ones out there. I'll contact the brand to chat about my concerns, but I'm not expecting much from them based on what I've heard. Just a heads up, be careful with this brand.
Cosmetics
I bought something from this company not too long ago, and man oh man, let me tell you, their customer service is a big let down. I had to wait nearly a month just to get a response, and when I finally did, they said they couldn't combine my orders since I used different email addresses. I tried giving them all kinds of proof that I was the same person, but it was like talking to a wall. It's really annoying to see them value data and privacy more than keeping their customers happy.
Makeup purchase
The stuff they sell is definitely top-notch, no doubt about that. But man, their customer service is a complete disaster! I ordered something and waited more than a month for it to arrive, but it never came. And when I reached out to them, all they did was give me a small refund and actually wanted me to pay for the shipping! What a joke. Don't let their quality products fool you, their customer service will definitely disappoint you.
Budget-friendly beauty products
I really like all the different beauty products this company has, especially the ones that are easy on the wallet. But I gotta say, their fragrances are a bit pricey for my liking. Some things are affordable, but others are on the splurge side, which might not work for folks watching their pennies like me. And the fact that you only get free shipping if you spend a certain amount seems a bit too money-grabbing. With how things are going these days with prices going up, I think companies should think more about their customers' budgets and give better deals on prices and shipping.
Skin care and body wash
Your products are amazing! I've been using them for nearly a year now and I love them. They don't cause me any skin issues, and the scents are just right - not too strong. The fact that they're vegan and cruelty-free is a big plus for me. I really love your vegan collagen collection and I'm excited to see what else you release. And the rewards program is the best part of an already fantastic brand!
Perfume
I recently bought my favorite perfume from an online store in the US. I was super happy to finally get my hands on it after wanting it for so long. But then I found out the shipping fees to deliver it to Canada were crazy high. They charged 25USD more for shipping than the actual cost of the products! And to top it off, the retailer didn't offer any help or support, which was unexpected from a well-known brand. The whole thing left me feeling annoyed and let down by the service I got.
Skin care products
The products are great, but my experience with customer service was terrible. I got a text about a sale and placed an order, but it was going to the wrong address. I tried to fix it online, but I forgot my password and never got the reset email. Customer service wasn't helpful and just said I had to contact the carrier, but didn't give me any info because the order hadn't shipped yet. I called, got put on hold, and then got disconnected when I tried to leave a message. It's frustrating that you can't change or cancel an order once it's placed, especially when there's a problem.
Mineral bronzing sunscreen, lotions for face and body
Ya know what, this company really focuses on making top-notch skincare stuff with safe and clean ingredients. I gotta say, I'm loving their mineral bronzing sunscreen. It not only protects from the sun but also gives a nice natural bronzed look. And their face and body lotions have really upped my skincare game, keeping my skin feeling so hydrated and healthy. All in all, I'm super happy with the quality and how well these products work.
Affordable vegan skincare
I just got some skincare stuff from this brand and gotta say, I'm super impressed! They have such a great selection of products, and I found some serums and face washes that are doing wonders for my skin. It's awesome that they're a vegan company and don't test on animals - major points from me. It's so important to back brands that are ethical and sustainable, and I'm happy I stumbled upon this one.
Incorrect Delivery Address
I recently had a frustrating experience with Pacifica. I made a mistake and entered the wrong delivery address right after I placed my order. I tried to contact them right away, but they told me they couldn't do anything because my order was already being processed. I tried to fix the problem, but I didn't get any more help or communication from Pacifica. It's really disappointing to see such bad customer service from a company that should be focused on helping their customers.
Review with most votes
Affordable vegan skincare
I just got some skincare stuff from this brand and gotta say, I'm super impressed! They have such a great selection of products, and I found some serums and face washes tha... Read onBy: Lynch