Vestiaire Collective - Overall Rating based on 27 reviews
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Preloved clothes and accessories
As a user of your platform, I just wanted to say that I'm really impressed with the service. Buying second-hand clothes and accessories was super easy and fast. The shipping was well-organized and I got paid quickly. Any problems that came up were handled really well and professionally, which made my experience as a customer great. Plus, the fees were fair, so it's a good option for buying second-hand stuff without breaking the bank. I really love the platform and will definitely be coming back as a customer.
Bag authenticity verification
I bought a bag from VC not long ago and I wanted to make sure it was real. I paid a fee for authenticity, but a different company said the bag was actually fake. I'm pretty disappointed with VC because they didn't give me clear answers or proof, and now I'm starting to doubt if their products are genuine and if their marketing can be trusted.
Customer service experience
This company's customer service is seriously the worst I've dealt with. I had the same problem with three different orders, and each time I had to keep explaining what was going on. It was so frustrating because they could only handle one order at a time, so I had to go through the whole process three times in a row. It felt like I was stuck in this never-ending cycle of waiting for approvals over and over again. If you're in Canada, I'd definitely suggest steering clear of ordering from them because the amount of time wasted on getting answers is just ridiculous.
Honest and eco-friendly website
I just bought something from this website and I have to say, I'm really impressed with how honest and eco-friendly they are. Buying from them was easy and I liked how transparent they were. But there was one time where the item I got didn't match the description. I reached out to customer service and they fixed the problem fast, giving me a full refund when I sent back the item. I'm happy with how it all turned out and I'll definitely keep shopping on this website. It feels good to support a platform that's good for my wallet and the environment too.
Designer handbag
The website is pretty easy to use, it's simple to find stuff you like. But man, those shipping fees and authentication costs are way too high. It's stopping me from thinking about buying from sellers outside Canada. And I got a messed up bag once, while the thing I sold got flagged for a tiny problem. They gotta get their act together with the authentication standards, it's important for keeping us customers happy. Also, the way they approve pictures is annoying. They turn down some but accept others that are even worse quality. Gotta fix that, eh?
Luxe coat purchase
Vestiaire Collective really impressed me with their amazing customer service. I was so surprised by how simple it was to place an order, and I loved that they care about sustainable fashion. Offering warranties for both sellers and buyers really makes them stand out from the rest. I'm a big fan now and I'll definitely be shopping here again!
Safe buy, quick delivery
This was my second time buying from Vestiaire Collective and it was way better than the first. Last time, the person selling never shipped the item, but I got my money back without any issues. But this time was a breeze. I ordered on a Friday and it got sent out from Croatia on Monday. Surprisingly, it showed up at my door in Ireland by Wednesday. The quick delivery blew me away and made me feel like my purchase was safe and dependable.
Payment issue
I had a big headache dealing with a payment problem on something I bought. It was a total saga, having to contact Vestiaire Collective every day. We had to reach out to Japanese banks, PayPal Group's Hyper Wallet, and more. The Hyper Wallet team even had to go to the actual building where the payment was supposed to go. It was chaotic. But finally, after the VC support team gave good proof, I bombarded the bank with questions. It was tiring, but at least my issues got sorted out in the end. Thanks for that.
Chanel bag
I just bought a designer bag from Vestiaire Collective and I gotta say, my experience was amazing. The bag I got was exactly like they said - brand new with all the accessories. The shipping was quick and the packaging made sure my bag was safe and sound when it got to me. Everything went really smoothly and I was so happy to snag such a good deal on something rare. I'm totally satisfied and would definitely recommend Vestiaire Collective to anyone in the market for designer goods.
Shoes sale confusion
No problem, so I got these shoes and initially, everything seemed good. But then, like, I saw there were three different prices listed for the same shoes on the website. Are you kidding me? So confusing! And on top of that, the amount I got for the sale was way off from the prices listed. What's the deal with that?
Designer bag
I recently bought a designer bag on Vestiaire Collective and I gotta say, I am super impressed with the service I got. The whole ordering process was really easy and the team's communication was amazing. There was a small problem with the order that wasn't their fault, but they dealt with it quickly and professionally, going the extra mile to fix things. I was really impressed with how they handled everything and made sure I was happy with the result. Their commitment to customer satisfaction is really something special and I'll definitely be shopping with them again. Great job, guys!
Prada clutch
So, I sold my Prada clutch on Vestiaire Collective and the quality control team there kind of got on my nerves. The first time around, they really made a big deal out of a tiny scratch on one corner. But this time, I made sure to point out that scratch before selling it again. Fingers crossed they don't cause a ruckus over such a small issue this time around.
Second hand purchase
I just bought something second-hand on VC and it was really awesome. The sales are legit, so you know you're safe when you're buying or selling. I like how there's lots of different stuff on there, so it's easy to find what you want. The website is easy to use, so the whole thing was really smooth. I was super happy with the service from VC and I'll for sure be back for more shopping in the future.
Sold designer shoes
I've sold about 10 pairs of designer shoes on this platform and had a great experience with all the buyers and payments. It's been easy and efficient, no issues at all.
Printed label easy-peasy
I really like how simple it is to print labels and drop off packages at convenient spots. But honestly, why do they take away your nice badge if you don't make enough sales? It's kinda silly and just makes selling more difficult, which doesn't really make sense.
Fantastic experience
My recent experience with Vestiaire Collective has been awesome. I'm pretty new to it, and I gotta say, I was pleasantly surprised by how easy the website is to use. There's a huge variety of items to choose from, and the quality is top-notch. The prices were fair, and I was able to find exactly what I was looking for without breaking the bank. Even though I had a few issues with some items, the quick refunds showed me that the platform is reliable. The items I got were even better than I expected, like a dream come true. I really like how they pay attention to curating items for every style and budget, making it easy for everyone to find something amazing.
Positive experience
As a customer of Vestiaire Collective, I gotta say the platform is pretty handy for shopping and selling stuff. When I shop on Vestiaire, it's a breeze with lots of products to choose from and an easy-to-use interface. Selling items is a piece of cake too, which sets it apart from other sites. My only worry is about how secure Vestiaire is. I think it's super important for them to step up and protect buyers from potential scammers. I almost got scammed myself, but luckily I did some digging and caught on before it was too late. Seems like this is a recurring issue on Vestiaire, and they really need to solve it for the safety and satisfaction of everyone using the platform. Despite that, I've had a good experience overall on Vestiaire, but I really hope they tighten up security in the future.
Vintage luxury item purchase
I recently bought a classy old-school item from Vestiaire Collective. Sadly, dealing with their customer service left me feeling pretty let down. I tried to sell something, but they wouldn't let me because I didn't have the original receipt, even though all the right serial numbers were there. It's annoying to deal with such rigid rules when it comes to selling vintage fancy stuff. So, I just decided to ditch my account and find other places to buy and sell these items.
International buyers, operative information, gratitude
My shopping experience at Vestiaire Collective was great. I really liked that there were buyers from all over the world, it gave me a lot of options as a seller and buyer. The website gave me all the important info I needed, so it was easy to use and understand. I'm really thankful for the awesome experience and the help I got from the Vestiaire Collective team.
compensation for cancellation issue
I had a problem with a buyer on Vestiaire Collective who got an item from me but didn't pay because of a cancellation that shouldn't have happened. Even though it took a while to sort everything out, Vestiaire Collective owned up to it and made sure I still got paid. Their customer service team was amazing in dealing with the problem quickly and making sure I was compensated for the trouble. I'm really grateful for their efforts in fixing the issue and making sure I was happy with how it all turned out. Great job, Vestiaire Collective!
Review with most votes
Designer handbag
So, I bought this fancy designer bag from this site, right? And let me tell you, I was so let down by the whole thing. The listing said it was the real deal, but when it showed ... Read onBy: Rebekah