Vestiaire Collective

Vestiaire Collective reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
78%
Would buy here again
Ordering
8.4
Service
8.2
Pricing
7.8
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Preloved clothes and accessories

10.0

"As a user of your platform, I just wanted to say that I'm really impressed with the service. Buying second-hand clothes and accessories was su..."

Critical

Bag authenticity verification

5.0

"I bought a bag from VC not long ago and I wanted to make sure it was real. I paid a fee for authenticity, but a different company said the bag was ..."

Most Voted

Designer handbag

6.0

"So, I bought this fancy designer bag from this site, right? And let me tell you, I was so let down by the whole thing. The listing said it was the ..."

Reviews (27)

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Luxury item purchase

E

1 reviews

4.0
Overall Rating
Would buy here again
No

Hey everyone, let me tell you about my experience with Vestiaire Collective. It was honestly a total disaster! I bought a luxury item and it was just one problem after another. The ordering process was so confusing, the customer service was terrible, and the prices were way too high. And the delivery? Don't even get me started. It was delayed, and I ended up waiting forever for my package.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Designer handbag

R

8 reviews

6.0
Overall Rating
Would buy here again
No

So, I bought this fancy designer bag from this site, right? And let me tell you, I was so let down by the whole thing. The listing said it was the real deal, but when it showed up, Vestiaire Collective said it was a fake and wanted more cash to send it back. I tried to get in touch to clear things up but got no reply. It really got to me, ya know? Made me feel so annoyed and let down. So, I went ahead and took down all my stuff for sale on the site and decided I won't be using it again.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Vintage leather jacket

M

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a cool vintage leather jacket from Vestiaire Collective, and I gotta say, I was pretty impressed with how it all went down. The website was super easy to use, and placing my order was a piece of cake. My jacket arrived real quick, just a few days after I ordered it. It was exactly like they said it would be and in really good shape. All in all, I had a fantastic experience as a customer, and I would totally recommend Vestiaire Collective to anyone.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Luxury Selling Platform

E

6 reviews

10.0
Overall Rating
Would buy here again
Yes

I've had a great experience using this high-end selling platform. The transactions are super smooth, and I feel safe as a seller, which is a big relief when dealing with luxury stuff. I've tried other selling platforms before, but none of them have matched the level of trust and security that I feel here. The whole process from listing to selling is simple, and I like how easy it is to communicate with buyers. I totally recommend this platform to anyone who wants to sell their luxury items without any worries.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Multiple items from Vestiaire Collective

C

10 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta admit, I was kinda nervous to give Vestiaire Collective a shot after hearing some not-so-great reviews. But you know what? My time on the platform has actually been pretty good. I've bought a few things and they all showed up in awesome shape, some even better than I thought they'd be. The prices can be a bit steep sometimes, but with a little digging, I've found some real hidden gems.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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My experience with the app in designer trainer purchases

K

6 reviews

9.5
Overall Rating
Would buy here again
Yes

The app kept showing up in my feed, almost convincing me to go ahead and download it. But you know what? I'm actually glad I did because it helped me grow my collection of designer trainers by quite a bit. The interface is super easy to use, simple to navigate, making the whole experience really smooth. And when I bought stuff, it was processed quickly and the items arrived on time. Can't really complain about my time using the app, it's been pretty good overall.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Authentic Check Request

T

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought something from VC and asked for a physical authentication. I was a bit nervous that it would slow down the delivery, but to my surprise, it came in less than a week, just like they said. The item was gorgeous and looked brand new, just what I wanted. I'm grateful for the effort they put into making sure it was authentic. All in all, I had a good experience with Vestiaire Collective.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About Vestiaire Collective

Vestiaire Collective is a French global marketplace enabling people to buy and sell luxury pre-owned fashion goods. Founded in Paris in 2009 by Fanny Moizant, Christian Jorge, Alexandre Cognard, Sebastien Fabre, Sophie Hersan, and Henrique Fernandes, it has grown to become a significant player in the sustainable fashion industry. The platform is known for its rigorous authentication process, ensuring the quality and authenticity of items ranging from clothing and accessories to shoes and bags. Vestiaire Collective operates on a consignment model, providing a platform for users to sell their items directly to others, fostering a circular fashion economy. It has expanded internationally, serving a global customer base with offices in several major cities around the world.

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Last update: November 29, 2024

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