
Vestiaire Collective - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (27)
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Bag authenticity verification
Bag authenticity verification
CommunicationI bought a bag from VC not long ago and I wanted to make sure it was real. I paid a fee for authenticity, but a different company said the bag was actually fake. I'm pretty disappointed with VC because they didn't give me clear answers or proof, and now I'm starting to doubt if their products are genuine and if their marketing can be trusted.
Designer bag
Designer bag
CommunicationI recently bought a designer bag on Vestiaire Collective and I gotta say, I am super impressed with the service I got. The whole ordering process was really easy and the team's communication was amazing. There was a small problem with the order that wasn't their fault, but they dealt with it quickly and professionally, going the extra mile to fix things. I was really impressed with how they handled everything and made sure I was happy with the result. Their commitment to customer satisfaction is really something special and I'll definitely be shopping with them again. Great job, guys!
Designer handbag
Designer handbag
CommunicationSo, I bought this fancy designer bag from this site, right? And let me tell you, I was so let down by the whole thing. The listing said it was the real deal, but when it showed up, Vestiaire Collective said it was a fake and wanted more cash to send it back. I tried to get in touch to clear things up but got no reply. It really got to me, ya know? Made me feel so annoyed and let down. So, I went ahead and took down all my stuff for sale on the site and decided I won't be using it again.
About Vestiaire Collective
Vestiaire Collective is a French global marketplace enabling people to buy and sell luxury pre-owned fashion goods. Founded in Paris in 2009 by Fanny Moizant, Christian Jorge, Alexandre Cognard, Sebastien Fabre, Sophie Hersan, and Henrique Fernandes, it has grown to become a significant player in the sustainable fashion industry. The platform is known for its rigorous authentication process, ensuring the quality and authenticity of items ranging from clothing and accessories to shoes and bags. Vestiaire Collective operates on a consignment model, providing a platform for users to sell their items directly to others, fostering a circular fashion economy. It has expanded internationally, serving a global customer base with offices in several major cities around the world.
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Last update: November 29, 2024
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