Ssense

Ssense reviews

28 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
79%
Would buy here again
Ordering
9.0
Service
8.8
Pricing
8.0
Delivery
8.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

delayed processing due to sale

8.5

"It was so annoying how long it took to get my order processed, but I get that it was because of a sale. Still, the support team really impressed me..."

Critical

Recent order experience

5.0

"I had a real bad experience with my recent order. I sent back my stuff to the warehouse more than 20 days ago, and one of the things I returned has..."

Most Voted

My order arrived in perfect condition

10.0

"My order arrived so quickly and was just perfect, like literally perfect. When I had to return it, it was super easy peasy. Great job!"

Reviews (28)

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delayed processing due to sale

I

9 reviews

8.5
Overall Rating
Would buy here again
Yes

It was so annoying how long it took to get my order processed, but I get that it was because of a sale. Still, the support team really impressed me and I think they deserve a raise. They were super helpful and quick to respond, which definitely made things go smoother. I'm thankful for their hard work in making sure my order was done right and on time. Even though it was delayed, I was happy with how the team handled it.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Faulty in-ear pods

D

4 reviews

6.0
Overall Rating
Would buy here again
No

I just bought a pair of in-ear pods from this store and they didn't hold a charge, eh. I contacted customer support, sent proof of purchase, and shared pictures and videos of the problem. But they kept asking for the same proof, even though I already gave all the info. After trying many times, they just closed the case without fixing the issue. It's the worst customer support I've ever received. So, be careful before buying from them, eh!

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Black leather boots

G

27 reviews

10.0
Overall Rating
Would buy here again
Yes

I just wanted to let you know that I am absolutely thrilled with the black leather boots I got from your website. They were even better than I expected! The quality is top-notch and they matched the description perfectly. Plus, the price was way better than what I found on other sites. I'm really happy with my purchase overall. Thanks so much!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Recent order experience

R

10 reviews

5.0
Overall Rating
Would buy here again
No

I had a real bad experience with my recent order. I sent back my stuff to the warehouse more than 20 days ago, and one of the things I returned has already been sold to someone else. I've tried contacting customer service four times now, but I still haven't got my money back. They told me someone would get back to me in two working days, but no one has reached out yet. I even sent them screenshots and tracking codes to show I returned my items. Honestly, dealing with their customer service has been a letdown, so I'd recommend being careful if you're thinking of doing business with them.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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2 online orders

B

20 reviews

8.5
Overall Rating
Would buy here again
Yes

I ordered two things online from this site and got them sent to Spain. Everything went really well and I liked what I got. The buying process was easy, and I was glad that the seller handled any extra fees. There were a few hiccups with the shipping company, but the seller was helpful and fixed everything. In the end, I'm happy with my shopping experience on this site.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
8.0

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My recent wrong item order

A

1 reviews

5.5
Overall Rating
Would buy here again
No

The ordering process took a bit longer than usual, compared to other places I've bought from before. And when my order eventually showed up, I was bummed to see that they sent the wrong thing. They didn't even suggest giving me credit for the difference in price - they only said I could send it back. It was pretty annoying, and now I'm thinking twice about shopping with them again. Maybe next time, I'll just buy what I need straight from the brand's website.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

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Excellent customer service

B

20 reviews

9.5
Overall Rating
Would buy here again
Yes

My experience with the customer service at Ssense was just fantastic. I sent them an email and got a quick response the same day. Jessica Yuan, the customer service rep, reached out to me the next day and gave me amazing help. She was so understanding and professional, really went the extra mile to make everything right. I can't thank her enough for the top-notch service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Boot purchase

T

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I got myself a pair of boots and let me tell you, they are absolutely gorgeous! The delivery was really fast and I was blown away by how simple it was to order them. If you usually wear a Euro size forty, I suggest going down one size for these boots. The leather is super soft and the color is just as warm and rich as in the pictures. The dark cognac color gives the boots a beautiful patina and the overall design and shape are really impressive. Plus, they are super comfy to wear for long periods of time.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Well packaged and speedy delivery

R

23 reviews

9.0
Overall Rating
Would buy here again
Yes

I recently bought a few things from this place and was really happy with how nicely everything was wrapped up when it showed up at my door. The delivery was crazy fast, and I also snagged a sweet deal on the stuff I bought. The size guide on the website was super useful in making sure I picked the right size. I'll definitely be coming back for more shopping in the future.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Some clothes on sale

E

14 reviews

9.5
Overall Rating
Would buy here again
Yes

I scored some awesome clothes on sale from this online shop and they came in perfect condition when they arrived. They are so cool and I was so excited to snag them because the regular prices were too steep for me! I'm super happy with my purchase! 🤭

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Fast shipping and well-packed clothing

A

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I got some clothes delivered really fast from a far place. They even put each one in its own little bag, which was pretty neat. I had to return something because it didn't fit, but they sorted it out right away and gave me free shipping. It was all super simple and quick, and everyone was really nice.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Easy, seamless, satisfied

W

24 reviews

9.5
Overall Rating
Would buy here again
Yes

I just ordered something from your online store and I have to say, the whole process from placing my order to getting it in the mail went really smoothly. I was impressed by how easy it was to find what I was looking for on your website. Checking out was simple and I got updates on my order status regularly. When my package arrived, everything was packaged securely and in great shape. I'm really happy with my purchase and how everything went overall.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Minimalist black sneakers

S

27 reviews

6.0
Overall Rating
Would buy here again
No

Second time I ordered from this place and to be honest, I wasn't too happy this time around. Ordering was easy peasy, but the packaging was a disaster. The box my item arrived in looked like it had been in the ring with Muhammad Ali. I wasn't going to accept a beat-up package for something I forked over good cash for. Luckily, the shoes were all good, but really, first impressions count and Ssense needs to up their game.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

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Business purchase

D

1 reviews

7.5
Overall Rating
Would buy here again
Yes

I bought something from your website recently for my business. The product was good quality, but I thought the price was a little high compared to other stores. Ordering was easy, and customer service was quick and helpful. I think you should lower the prices to be more competitive and meet customer needs better.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Quick delivery

B

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I ordered something and in just a few hours they were already getting it ready to send out! They were super fast and I was so happy when my package arrived at my door in only two days. I definitely wasn't expecting it to come that quickly. Overall, I'm really happy with how fast this online store delivered my order.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Shoes purchase

H

2 reviews

6.0
Overall Rating
Would buy here again
No

My experience with this online store wasn't the greatest. I ordered two pairs of shoes, and one of them looked like someone had already worn it several times before. The shoe box was all banged up, which was really disappointing. The other pair just didn't fit me right, so I had to go through the trouble of returning them.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

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Variety of products for the whole family

M

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I'm really impressed with all the different products they offer for the whole family on this website. They have everything from clothes to accessories, so there's something for everyone. The site is super easy to use, which makes shopping really fun. The prices are fair, especially when they have sales, which is awesome. The shipping was quick and dependable, and my order got here right on schedule. All in all, I'm really happy with what I bought and I'll definitely be coming back for more.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Speedy delivery and excellent condition

C

13 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought something online and I gotta say, the whole process was awesome. The thing I got came super quick and in top-notch shape. The shipping was crazy fast, way faster than I expected. All in all, I'm really happy with how everything went down on the website.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Melissa Farrah platform shoes

D

22 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently bought a pair of Melissa Farrah platform shoes from this store and I gotta say, it was a really good experience. The price was awesome and the delivery was super fast, which was a nice surprise. The shoes came exactly as they were shown on the website, which is always nice when you're shopping online. I totally love my new Melissa Farrah platform shoes and I'm so excited to wear them out.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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New clothes

N

2 reviews

8.0
Overall Rating
Would buy here again
Yes

Oh my goodness, I absolutely adore my new clothes! They're so stylish and I couldn't find them anywhere else. Also, the package was really cute and it didn't take too long to arrive. But like, why didn't I get a discount as a new customer? That's just not fair!

Detailed Ratings

Order
10.0
Service
8.0
Price
6.0
Delivery
8.0

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About Ssense

Ssense is a Canadian online retailer specializing in the sale of designer fashion and luxury goods. Founded in 2003 by brothers Rami, Bassel, and Firas Atallah in Montreal, Quebec, the company began as an e-commerce platform aimed at providing a mix of luxury, streetwear, and avant-garde labels to a global customer base. Ssense is known for its wide selection of over 500 brands, ranging from well-established luxury names to emerging designers. Besides its retail operations, Ssense has made a name for itself through its editorial content, offering interviews, fashion editorials, and cultural insights, which helps in positioning itself as a forward-thinking leader in the luxury fashion space. The company's approach combines commerce, content, and culture, aiming to provide a unique shopping experience for its clientele.

🌟 How did Ssense shine for you?

Contact Information

SSENSE MONTRÉAL: 418 St Sulpice St

H2Y 2V5 Montreal, Quebec

Canada

📧 customercare@ssense.com

☎ +1 877 637 6002

🌐 www.ssense.com

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Last update: November 29, 2024

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