Ssense - Overall Rating based on 28 reviews
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delayed processing due to sale
It was so annoying how long it took to get my order processed, but I get that it was because of a sale. Still, the support team really impressed me and I think they deserve a raise. They were super helpful and quick to respond, which definitely made things go smoother. I'm thankful for their hard work in making sure my order was done right and on time. Even though it was delayed, I was happy with how the team handled it.
Faulty in-ear pods
I just bought a pair of in-ear pods from this store and they didn't hold a charge, eh. I contacted customer support, sent proof of purchase, and shared pictures and videos of the problem. But they kept asking for the same proof, even though I already gave all the info. After trying many times, they just closed the case without fixing the issue. It's the worst customer support I've ever received. So, be careful before buying from them, eh!
Black leather boots
I just wanted to let you know that I am absolutely thrilled with the black leather boots I got from your website. They were even better than I expected! The quality is top-notch and they matched the description perfectly. Plus, the price was way better than what I found on other sites. I'm really happy with my purchase overall. Thanks so much!
Recent order experience
I had a real bad experience with my recent order. I sent back my stuff to the warehouse more than 20 days ago, and one of the things I returned has already been sold to someone else. I've tried contacting customer service four times now, but I still haven't got my money back. They told me someone would get back to me in two working days, but no one has reached out yet. I even sent them screenshots and tracking codes to show I returned my items. Honestly, dealing with their customer service has been a letdown, so I'd recommend being careful if you're thinking of doing business with them.
2 online orders
I ordered two things online from this site and got them sent to Spain. Everything went really well and I liked what I got. The buying process was easy, and I was glad that the seller handled any extra fees. There were a few hiccups with the shipping company, but the seller was helpful and fixed everything. In the end, I'm happy with my shopping experience on this site.
My recent wrong item order
The ordering process took a bit longer than usual, compared to other places I've bought from before. And when my order eventually showed up, I was bummed to see that they sent the wrong thing. They didn't even suggest giving me credit for the difference in price - they only said I could send it back. It was pretty annoying, and now I'm thinking twice about shopping with them again. Maybe next time, I'll just buy what I need straight from the brand's website.
Excellent customer service
My experience with the customer service at Ssense was just fantastic. I sent them an email and got a quick response the same day. Jessica Yuan, the customer service rep, reached out to me the next day and gave me amazing help. She was so understanding and professional, really went the extra mile to make everything right. I can't thank her enough for the top-notch service.
Boot purchase
I got myself a pair of boots and let me tell you, they are absolutely gorgeous! The delivery was really fast and I was blown away by how simple it was to order them. If you usually wear a Euro size forty, I suggest going down one size for these boots. The leather is super soft and the color is just as warm and rich as in the pictures. The dark cognac color gives the boots a beautiful patina and the overall design and shape are really impressive. Plus, they are super comfy to wear for long periods of time.
Well packaged and speedy delivery
I recently bought a few things from this place and was really happy with how nicely everything was wrapped up when it showed up at my door. The delivery was crazy fast, and I also snagged a sweet deal on the stuff I bought. The size guide on the website was super useful in making sure I picked the right size. I'll definitely be coming back for more shopping in the future.
Some clothes on sale
I scored some awesome clothes on sale from this online shop and they came in perfect condition when they arrived. They are so cool and I was so excited to snag them because the regular prices were too steep for me! I'm super happy with my purchase! 🤭
Fast shipping and well-packed clothing
I got some clothes delivered really fast from a far place. They even put each one in its own little bag, which was pretty neat. I had to return something because it didn't fit, but they sorted it out right away and gave me free shipping. It was all super simple and quick, and everyone was really nice.
Easy, seamless, satisfied
I just ordered something from your online store and I have to say, the whole process from placing my order to getting it in the mail went really smoothly. I was impressed by how easy it was to find what I was looking for on your website. Checking out was simple and I got updates on my order status regularly. When my package arrived, everything was packaged securely and in great shape. I'm really happy with my purchase and how everything went overall.
Minimalist black sneakers
Second time I ordered from this place and to be honest, I wasn't too happy this time around. Ordering was easy peasy, but the packaging was a disaster. The box my item arrived in looked like it had been in the ring with Muhammad Ali. I wasn't going to accept a beat-up package for something I forked over good cash for. Luckily, the shoes were all good, but really, first impressions count and Ssense needs to up their game.
Business purchase
I bought something from your website recently for my business. The product was good quality, but I thought the price was a little high compared to other stores. Ordering was easy, and customer service was quick and helpful. I think you should lower the prices to be more competitive and meet customer needs better.
Quick delivery
I ordered something and in just a few hours they were already getting it ready to send out! They were super fast and I was so happy when my package arrived at my door in only two days. I definitely wasn't expecting it to come that quickly. Overall, I'm really happy with how fast this online store delivered my order.
Shoes purchase
My experience with this online store wasn't the greatest. I ordered two pairs of shoes, and one of them looked like someone had already worn it several times before. The shoe box was all banged up, which was really disappointing. The other pair just didn't fit me right, so I had to go through the trouble of returning them.
Variety of products for the whole family
I gotta say, I'm really impressed with all the different products they offer for the whole family on this website. They have everything from clothes to accessories, so there's something for everyone. The site is super easy to use, which makes shopping really fun. The prices are fair, especially when they have sales, which is awesome. The shipping was quick and dependable, and my order got here right on schedule. All in all, I'm really happy with what I bought and I'll definitely be coming back for more.
Speedy delivery and excellent condition
I just bought something online and I gotta say, the whole process was awesome. The thing I got came super quick and in top-notch shape. The shipping was crazy fast, way faster than I expected. All in all, I'm really happy with how everything went down on the website.
Melissa Farrah platform shoes
I recently bought a pair of Melissa Farrah platform shoes from this store and I gotta say, it was a really good experience. The price was awesome and the delivery was super fast, which was a nice surprise. The shoes came exactly as they were shown on the website, which is always nice when you're shopping online. I totally love my new Melissa Farrah platform shoes and I'm so excited to wear them out.
New clothes
Oh my goodness, I absolutely adore my new clothes! They're so stylish and I couldn't find them anywhere else. Also, the package was really cute and it didn't take too long to arrive. But like, why didn't I get a discount as a new customer? That's just not fair!
Review with most votes
My order arrived in perfect co
My order arrived so quickly and was just perfect, like literally perfect. When I had to return it, it was super easy peasy. Great job! Read onBy: Juvenal