JOBY

JOBY reviews

31 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
84%
Would buy here again
Ordering
9.4
Service
8.6
Pricing
8.2
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Useful, convenient with obvious professional li...

8.0

"As a customer, I thought the product was really handy and useful for what I needed. But, I did notice it had some limitations in terms of its profe..."

Critical

Parcel not received

5.0

"I'm pretty bummed that my package still hasn't arrived at the pick-up spot. It's been way over a month since it was supposed to get ..."

Most Voted

GorillaPod Custom 1K Tripod

8.5

"Eh, mate, let me tell ya about the GorillaPod Custom 1K tripod. It's a real step up from the old versions, eh. I mean, sure, the ability to sw..."

Reviews (31)

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Would buy here again:
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Useful, convenient with obvious professional limits but a good flying solution.

L

9 reviews

8.0
Overall Rating
Would buy here again
Yes

As a customer, I thought the product was really handy and useful for what I needed. But, I did notice it had some limitations in terms of its professional features. Even so, it still worked well as a flying solution for me.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

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Parcel not received

R

26 reviews

5.0
Overall Rating
Would buy here again
No

I'm pretty bummed that my package still hasn't arrived at the pick-up spot. It's been way over a month since it was supposed to get there, and I haven't heard anything about where it might be. This lack of info and slow delivery has really ticked me off and made things harder for me. I was hoping for better service from the company, so I'm feeling let down by the whole ordeal.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
2.0

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Tripod

T

11 reviews

6.0
Overall Rating
Would buy here again
No

So I bought this tripod from the company the other day, and I gotta say, the tripod itself is pretty solid. But man, their customer support was seriously lacking. I couldn't get a hold of anyone through the contact links, they were all dead ends. And there was no clear way to start a return or ask any questions.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Quality product, fast shipping, worth the price

G

25 reviews

10.0
Overall Rating
Would buy here again
Yes

This product is honestly amazing! The materials are top quality and the construction is solid. I was so fed up with those cheap $20 tripods from Amazon that kept breaking on me, so I decided to treat myself to this one and wow, what a game changer! You can definitely tell and feel the difference in quality right off the bat.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Yellow Podzilla

S

6 reviews

9.5
Overall Rating
Would buy here again
Yes

The yellow Podzilla was a great buy for me. I was looking for a camera accessory that wasn't the usual black, and this product was just right. It worked really well for filming videos during a walking challenge event, especially in low-light conditions on a windy hillside. The yellow colour was a nice change from the usual black camera accessories, and it made it easier for me to spot it because of my disability. I could attach it to different surfaces, like fences and even a Royal Mail red mailbox. The delivery was fast and easy, which was a nice surprise.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Cell Phone Adapter purchase

W

21 reviews

9.5
Overall Rating
Would buy here again
Yes

I had two JOBY Gorilla pod camera tripods just gathering dust on a shelf since I mostly use my phone for photos nowadays. So, I reached out to customer service to find out if there was an adapter to use my Gorillapods with my phone. They were super helpful, pointed me in the right direction, and I got the adapter in just a few days. Now I can use my Gorillapods with my phone and I'm thrilled about it!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Unfulfilled Order Experience

B

1 reviews

4.5
Overall Rating
Would buy here again
No

So, I had a recent run-in with the customer service team at this company called Vivendum, and let me tell you, it was a real headache. I ordered something back on September 5th, and after waiting for five whole weeks, my package never showed up. I've been trying to get a refund ever since, but no luck. This guy named Kevin, who's supposed to be helping me out, has been useless and slow this whole time. I've wasted so much time on trying to fix this mess that I finally had to take it up with American Express. Long story short, I'm never buying from these guys again.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

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Faulty component upon installation

J

5 reviews

9.5
Overall Rating
Would buy here again
Yes

The company's service was amazing! They took care of the problem right away, communicated really well, and sent me a replacement right off the bat.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Joby Gorillapod

A

4 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I had an awesome time buying my Joby Gorillapod. The website was super easy to use and gave me all the info I needed about the product. I felt really good about my choice after checking out reviews from other peeps and doing my research. The Joby Gorillapod I got was top-notch quality and totally did the job. I'm really happy with my purchase and I also thought the price was pretty sweet too.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Recording equipment

T

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently bought recording equipment from this company and I've been really happy with it. The recording quality is great, even in loud places. The microphones are small and can be used in many ways, which is perfect for what I needed. I definitely suggest this product to anyone else looking for recording gear.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Joby small tripod for smartphone

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a Joby small tripod for my phone, and lemme tell ya, I'm super impressed with how good it is. The magnet feature works like a charm, keeps my phone nice and secure. Plus, the extra clamps that come with it are handy for making sure my phone stays put. Overall, really happy with my purchase and would definitely suggest it to anyone needing a reliable tripod for their phone pics.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Flexible tripod with magnetic mount

C

11 reviews

9.5
Overall Rating
Would buy here again
Yes

This tripod with a magnetic mount is really something else! It's so easy to slap my iPhone on there for pics and vids, no fuss. The legs bend every which way and stay put, unlike those tripods with clamps. The quality and how well it works has me impressed, I'm hoping it'll stick around for a while.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Microphone purchase with great sound quality and multiple functions

A

3 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought the Microphone Wavo PRO, and let me tell you, the sound quality is top-notch. It's got tons of functions that are super handy. One of the best things about it is how you can transfer sound from different sources straight to the camera, so you don't need extra gear - so convenient. Plus, having the built-in battery just adds to how great it is to use.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Replacement part

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just wanted to share my experience with this company's awesome customer service. I lost a key part to one of my products and when I contacted them to buy a replacement, they actually offered to send me one for free. Even though it was totally my fault. The communication was great and the whole process was super easy and satisfying. I definitely recommend this company for their top-notch customer service and commitment to making customers happy.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Fast delivery, easy ordering, high-quality products

C

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought some stuff online, and it came super quick, which was awesome! The website was easy to use and navigate. The products are known for being really good quality.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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All-in-one video platform

C

5 reviews

9.0
Overall Rating
Would buy here again
Yes

An amazing video platform for vlogging and making videos all in one. The diffuser on the lights could use a bit of improvement, but a little duct tape or Gorilla tape can easily solve that issue. I ended up switching to a bigger tripod for more stability.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Unreceived order

M

3 reviews

5.0
Overall Rating
Would buy here again
No

I'm really disappointed with my recent purchase because I still haven't gotten my order after trying to reach customer service a bunch of times. The company hasn't responded or solved the issue, so I'm feeling frustrated and not happy with the whole thing. I got an email with a case number, but I still don't know what's happening with my refund. This kind of customer service is not okay, and I just want my money back now.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
2.0

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Second Gorilla Pod Rig

L

22 reviews

10.0
Overall Rating
Would buy here again
Yes

I just got my second Gorilla Pod Rig so I could have one for my iPhone and cameras. It was easy to find my old order and get a new tripod. The shipping was super quick and it came in good packaging. I'm happy with how everything went and I'll definitely think about getting more stuff from this company later on.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Fast delivery, careful packaging, product as described.

K

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a really good experience with the company. The delivery was super fast, the package was wrapped up nicely, and the product was exactly like they said on their website. I'm happy with what I bought and would totally suggest this company to anyone who wants great products and quick service.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

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Online purchase with excellent timing and precision

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The orderin' process went real smooth and efficient, with clear instructions at every step of the way. The website was easy to use, and I had no trouble findin' what I was lookin' for. The customer support team gave exceptional service, they knew their stuff and answered all my questions right away. The prices were fair and competitive with other products out there. The delivery came quick and the package was in perfect condition. All in all, I had a great time shoppin' on this website and would definitely recommend it to other folks.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About JOBY

JOBY is a company that specializes in designing and marketing accessories for photography, video, and audio purposes. Established in 2005 in San Francisco, California, JOBY gained prominence through its innovative GorillaPod line of flexible tripods, which garnered widespread acclaim for their versatility and ability to secure cameras, smartphones, and lights to virtually any surface. The company's products are aimed at content creators ranging from amateur photographers and vloggers to professional cinematographers seeking flexible, portable solutions for their projects. Over the years, JOBY has expanded its product range to include mobile rigging, lighting accessories, and microphone stands, maintaining its focus on empowering content creation.

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Contact Information

🌐 joby.com

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Last update: November 29, 2024

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