ResortPass - Reviews and experiences

We bought a day pass back in July for a trip on September 1st and my first reaction was, huh — why am I already billed? The charge showed up right away and the description was for a different city and date, which honestly made me nervous. Tried to get it clarified but the phone was just a recorded message and email felt slow, so I ended up cancelling because I couldn't be sure we'd get billed twice. Oddly, a couple days later a proper confirmation popped up that said they'd charge closer to the actual date, and no extra fees appeared on my card after cancelling, so that was a relief. Still, the mismatch in the billing details was the annoying part — they should fix that. Overall kind of a bumpy experience, but glad it didn’t turn into a mess.

Weird thing — the booking confirmations and vouchers arrived fast and without fuss, which I really appreciated. Check‑in at both resorts went mostly okay, so delivery of the reservation side worked. But getting help? That was a slog. It was nearly impossible to talk to a real person, and when someone finally responded they grilled me like it was my fault and immediately blamed the resorts. I’ve dealt with sketchy customer service before, but this felt unusually defensive. After a few back‑and‑forths they did offer something, not perfect, but better than nothing. Photos on the site didn’t quite match reality either, so be prepared. All in all I’m glad the bookings showed up on time, just wish the support team acted more human and took responsibility — that would make this a lot easier to recommend.

Standing at the locked gate, I remember thinking maybe this was one of those too-good-to-be-true listings. A friend had sent me a screenshot the week before — looked perfect for Mother's Day so I booked despite worrying about the price and the refund policy. On the day, the hotel phoned to say the pool was closed for a wedding and we never even stepped on the property. The venue told us to contact the app for a refund. I filed a ticket, uploaded screenshots and the venue email, and at first all I got was the standard automated reply. I admit I started to assume I'd never see that $200 again. After a couple of follow-ups and one patient agent who finally picked up, they investigated and processed the refund within ten days. Not seamless, and a lot of back-and-forth, but in the end my doubts did fade — customer support took longer than I wanted, yet they did make it right. Fair enough.

I was on the fence before booking — had just moved and my back was killing me, so a chill pool cabana on July 4th sounded like exactly what we needed. Booking through ResortPass felt easy, though I did worry a bit about whether the hotel would actually honour it. Turns out those worries were justified. We showed up ready to relax and found a loud, private event on the rooftop with extra security and a very different vibe than advertised — nothing about that was on the listing. The hotel said they didn’t have space and blamed ResortPass for not telling us earlier. We didn’t get a notice until hours later, well after our start time, with a small discount offer for a future booking. It was annoying and stressful — had to scramble for alternate plans on a holiday. Not the worst company, but the lack of timely communication left me pretty unimpressed.

they’d apparently taken it from another group who then gave us freeze-the-room looks the whole time. Awkward is an understatement.
The pool itself was packed, like zero spare chairs, and there weren’t any towels to be had. We paid several hundred dollars for a few hours and it felt like scrambling for space the whole time. Staff weren’t rude exactly, but nobody owned the problem — ResortPass emails said it’s the hotel’s responsibility to issue credits, hotel pointed back to ResortPass since they collected the money. We did the email route three times with ResortPass and just got standard replies, no real escalation or a manager contact. Frustrating.
It's not a disaster — the pool is fine, and when the cabana was finally sorted we used it — but the delivery and customer service around the booking were clumsy and disappointing. I tipped another friend off about the idea, but I told them to skip the cabana unless you like risk and poor follow-through.

The day started with a warm July sun and a weird mix of excitement and low expectations. I’d booked the Poolside Pergola through ResortPass because the photos promised a proper lounge vibe, a dedicated server, and a relaxed rooftop afternoon. Booking was actually painless — quick confirmation and all that — so I showed up curious and ready. What it felt like once I got there was a bit different than the brochure, but not a total loss. They handed me a little pool key at check-in. No one walked me up, no fanfare, just that key. For a second I thought, okay…now what? So we wandered, found the area that had been marked as our spot, and it turned out to be more upright patio chairs than cushy loungers. Not ideal. Still, the rooftop itself was nice — open air, decent view of the city, a gentle breeze that kept things from getting sticky, and the tiles stayed cool underfoot which was pleasant. It felt like a hidden balcony in the sun.

I had such a great time at this beautiful resort using a day pass instead of booking a whole stay, it saved me some money. The instructions were easy to follow and everything was simple. Honestly, it was totally worth the money!

I got a day pass for a hotel, but when I got there, they didn't have my reservation so I had to buy it again. I tried to email ResortPass but no response. So frustrating! They only respond to emails, which is ridiculous. It's been a week and they still haven't sorted it out.

I've been trying to get a refund from this place for weeks now. I've already sent three emails and still haven't heard back from them. It's so frustrating and makes me wonder if they even care about their customers. The customer service is terrible, to say the least.

My recent experience with Resort Pass's service was really disappointing, especially when I compare it to my past experiences. I've had good interactions with both the resorts and the customer service team before. But when I booked on May 15th, I ran into a big problem. On May 20th, when I saw that the weather wasn't good for the pool because of strong winds, I tried to contact customer service. I couldn't find a phone number on the website, and the chat was "under construction." I emailed the company, explained the situation, and asked about options for my reservation. They told me that as per their cancellation policy, I should have canceled 3 days earlier, and there was nothing they could do for me. I paid $100 for the reservation and the response I got wasn't satisfying. Even when I tried to talk about other options, they didn't offer any credit or refund. This inflexibility and lack of understanding for unexpected situations was disappointing, especially considering my positive experiences with their customer service in the past. It's unfortunate that a service I used to rely on and enjoy has now led to frustration and wasted time for me.

I booked a day room through ResortPass for a quick stay near the airport before my flight. The booking was easy and I got charged right away. But when I got home, I realized I got charged twice for the room. I tried reaching out to ResortPass and the hotel, but no luck. Their customer service has been terrible, making me feel super frustrated and ripped off. It's really too bad that something I thought would be convenient turned into a big problem.

The day pass rates for a family of four were really reasonable and gave us good value for our money. The pool and areas around it were well-kept and clean, making it a nice and relaxing place for us to hang out. The staff were super friendly and helpful, making sure we had a great experience. Because of how much we enjoyed our day pass, we're thinking about staying at this hotel for our next trip.

So, eh? My family and I booked two whole days at two different chill spots in Palm Beach. We were super excited, but then something came up and we couldn't make it to the first one. Boo. I tried to cancel and get a credit on the website, but man, it was not easy. I think they need to make it way easier to do that. Also, waiting 24 hours for a refund is way too long for cancelling a beach reservation, eh? Like, who has time for that, right?

I just bought a pass for the resort for tomorrow, but I didn't get a confirmation number. I was charged for the pass, but I can't get a hold of customer service through email, phone, or online chat.

I've been a loyal customer of Resort Pass for a while now, and usually, I've had really good experiences. But just recently, when me and my boyfriend went to the pool for his birthday, our day got messed up by some unexpected rain. We were all excited for a special day, but when we got there, we were told the pool was closed because of the bad weather. The employee we talked to was not very helpful, and when I tried to talk to the hotel staff, they promised a refund. But when I reached out to Resort Pass, their customer service was super slow in getting back to me and fixing the problem. It's been more than 15 days since I first got in touch with them, and I'm still waiting for a solution. This whole situation has made me really disappointed in the kind of customer service they're providing.

So we decided to treat ourselves to a day pass with ResortPass for a little break since looking after my new twins has been so hectic. Unfortunately, one of my babies fell ill on the day we were supposed to go. Trying to reschedule or cancel was a real pain. There's no phone number to call, the live chat wasn't working, and email responses were super slow. Finally, after a lot of frustration, I was able to get in touch with someone. They said I had to contact the hotel directly to ask for a refund, and then the hotel would have to email ResortPass. Luckily, the hotel was understanding and is helping me out with the refund process. But ResortPass really needs to step up their customer service game. I'm really disappointed by how hard it was to communicate with them. I definitely won't be using them again in the future.

My staycation at a nearby resort was amazing. Even though the gym was closed during my visit, I still had a great time using the jacuzzi and chilling by the beachfront lounge. The hotel staff were super friendly and made me feel like a VIP the whole time. Plus, the resort being close to a shopping center meant I could easily check out all the cool shops and restaurants at Pacific City, just a quick walk away.

I recently booked a reservation for me and 9 others at a beach resort using ResortPass. But when I got there, they charged me for 13 grown-ups instead of the 10 we agreed on. I got in touch with the resort, Margaritaville, but they said since ResortPass is a middleman, they couldn't give me a refund. I've been trying to contact ResortPass in different ways but haven't had any success yet. All I really want is my funds back or maybe some credit for the extra charges.

Man, I was so sick of doing the same old cruise excursions, so I decided to switch things up. And let me tell you, I'm so glad I did! Checking in was a piece of cake, and the staff were super nice and helpful, unlike some places I've been to. The stroll along the dock to the beach was so pretty and enjoyable. Once we hit the beach, we had our pick of comfortable waterfront lounge chairs, which were surprisingly good quality. The place wasn't packed at all, just a few other couples chilling around. The on-site bar was a pleasant surprise, serving up tasty food and drinks, even though we were told some stuff was closed for renovations. All in all, it was the perfect beach day and totally worth the money.

My experience with this service was so awesome! I made a mistake when booking, but the customer service team was super fast and helpful in sorting it out and giving me a refund. I used their service to book a day pass at a resort in the Dominican Republic, and it was just perfect - 10 out of 10! The whole thing was smooth and fun, and I'll definitely use this service again. I totally recommend it to anyone who wants a hassle-free way to enjoy a day at a resort.