ResortPass - Overall Rating based on 31 reviews
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Fantastic day pass experience
I had such a great time at this beautiful resort using a day pass instead of booking a whole stay, it saved me some money. The instructions were easy to follow and everything was simple. Honestly, it was totally worth the money!
Refund issue
I got a day pass for a hotel, but when I got there, they didn't have my reservation so I had to buy it again. I tried to email ResortPass but no response. So frustrating! They only respond to emails, which is ridiculous. It's been a week and they still haven't sorted it out.
Refund request ignored
I've been trying to get a refund from this place for weeks now. I've already sent three emails and still haven't heard back from them. It's so frustrating and makes me wonder if they even care about their customers. The customer service is terrible, to say the least.
Unsatisfactory service
My recent experience with Resort Pass's service was really disappointing, especially when I compare it to my past experiences. I've had good interactions with both the resorts and the customer service team before. But when I booked on May 15th, I ran into a big problem. On May 20th, when I saw that the weather wasn't good for the pool because of strong winds, I tried to contact customer service. I couldn't find a phone number on the website, and the chat was "under construction." I emailed the company, explained the situation, and asked about options for my reservation. They told me that as per their cancellation policy, I should have canceled 3 days earlier, and there was nothing they could do for me. I paid $100 for the reservation and the response I got wasn't satisfying. Even when I tried to talk about other options, they didn't offer any credit or refund. This inflexibility and lack of understanding for unexpected situations was disappointing, especially considering my positive experiences with their customer service in the past. It's unfortunate that a service I used to rely on and enjoy has now led to frustration and wasted time for me.
Double charged incident
I booked a day room through ResortPass for a quick stay near the airport before my flight. The booking was easy and I got charged right away. But when I got home, I realized I got charged twice for the room. I tried reaching out to ResortPass and the hotel, but no luck. Their customer service has been terrible, making me feel super frustrated and ripped off. It's really too bad that something I thought would be convenient turned into a big problem.
Family of four day pass
The day pass rates for a family of four were really reasonable and gave us good value for our money. The pool and areas around it were well-kept and clean, making it a nice and relaxing place for us to hang out. The staff were super friendly and helpful, making sure we had a great experience. Because of how much we enjoyed our day pass, we're thinking about staying at this hotel for our next trip.
Booked two days at two different resort spots in Palm Beach
So, eh? My family and I booked two whole days at two different chill spots in Palm Beach. We were super excited, but then something came up and we couldn't make it to the first one. Boo. I tried to cancel and get a credit on the website, but man, it was not easy. I think they need to make it way easier to do that. Also, waiting 24 hours for a refund is way too long for cancelling a beach reservation, eh? Like, who has time for that, right?
Resort pass purchase issue
I just bought a pass for the resort for tomorrow, but I didn't get a confirmation number. I was charged for the pass, but I can't get a hold of customer service through email, phone, or online chat.
Disappointed Texas weather
I've been a loyal customer of Resort Pass for a while now, and usually, I've had really good experiences. But just recently, when me and my boyfriend went to the pool for his birthday, our day got messed up by some unexpected rain. We were all excited for a special day, but when we got there, we were told the pool was closed because of the bad weather. The employee we talked to was not very helpful, and when I tried to talk to the hotel staff, they promised a refund. But when I reached out to Resort Pass, their customer service was super slow in getting back to me and fixing the problem. It's been more than 15 days since I first got in touch with them, and I'm still waiting for a solution. This whole situation has made me really disappointed in the kind of customer service they're providing.
Day pass booking for me and my friend
So we decided to treat ourselves to a day pass with ResortPass for a little break since looking after my new twins has been so hectic. Unfortunately, one of my babies fell ill on the day we were supposed to go. Trying to reschedule or cancel was a real pain. There's no phone number to call, the live chat wasn't working, and email responses were super slow. Finally, after a lot of frustration, I was able to get in touch with someone. They said I had to contact the hotel directly to ask for a refund, and then the hotel would have to email ResortPass. Luckily, the hotel was understanding and is helping me out with the refund process. But ResortPass really needs to step up their customer service game. I'm really disappointed by how hard it was to communicate with them. I definitely won't be using them again in the future.
Staycation at a resort with beachfront facilities
My staycation at a nearby resort was amazing. Even though the gym was closed during my visit, I still had a great time using the jacuzzi and chilling by the beachfront lounge. The hotel staff were super friendly and made me feel like a VIP the whole time. Plus, the resort being close to a shopping center meant I could easily check out all the cool shops and restaurants at Pacific City, just a quick walk away.
Reservation for 10 people
I recently booked a reservation for me and 9 others at a beach resort using ResortPass. But when I got there, they charged me for 13 grown-ups instead of the 10 we agreed on. I got in touch with the resort, Margaritaville, but they said since ResortPass is a middleman, they couldn't give me a refund. I've been trying to contact ResortPass in different ways but haven't had any success yet. All I really want is my funds back or maybe some credit for the extra charges.
Unique beach experience
Man, I was so sick of doing the same old cruise excursions, so I decided to switch things up. And let me tell you, I'm so glad I did! Checking in was a piece of cake, and the staff were super nice and helpful, unlike some places I've been to. The stroll along the dock to the beach was so pretty and enjoyable. Once we hit the beach, we had our pick of comfortable waterfront lounge chairs, which were surprisingly good quality. The place wasn't packed at all, just a few other couples chilling around. The on-site bar was a pleasant surprise, serving up tasty food and drinks, even though we were told some stuff was closed for renovations. All in all, it was the perfect beach day and totally worth the money.
Booking error resolved efficiently
My experience with this service was so awesome! I made a mistake when booking, but the customer service team was super fast and helpful in sorting it out and giving me a refund. I used their service to book a day pass at a resort in the Dominican Republic, and it was just perfect - 10 out of 10! The whole thing was smooth and fun, and I'll definitely use this service again. I totally recommend it to anyone who wants a hassle-free way to enjoy a day at a resort.
All-inclusive resort pass
The resort pass I purchased was a complete waste! I was expecting to enjoy a fantastic resort in Nassau, but it wasn't even there when I disembarked from the cruise. And then they had the audacity to inform me that the only way to access it was by plane! Can you believe it? I attempted to contact them immediately via email, but they didn't respond until much later and declined to assist me. They completely spoiled my day in the Bahamas and refused to provide a refund. Avoid these scammers and don't spend your money with them!
Day passes to a resort
I bought a bunch of day passes to this resort, hoping for a nice day chilling out at a fancy place. When I got there, they told me they don't do day passes anymore and sent me to another spot that wasn't as nice, owned by the same company. I was pretty bummed out because I picked the first resort for its cool stuff and good rep.
All-inclusive day pass
This all-inclusive day pass I bought online turned out to be a total disaster. I thought I had everything set, but when I got to the hotel, they said they didn't get any payment or reservation from ResortPass. I had to pay all over again, and needless to say, I was not impressed. What happened to the simplicity and convenience of booking online? Just refund me my money!
Day pass reservation issue
I booked a day pass at a hotel through ResortPass, but when I got there, they said they didn't have my booking. I ended up paying again, and when I tried reaching out to ResortPass through email, I didn't hear back. The chat option wasn't working either. I'm really frustrated with the poor communication and support from ResortPass.
Staycation booking
I had a really good time booking a staycation through this service and the location was awesome, but I have to say the customer service was slow and not helpful. I booked a reservation for the next day but accidentally picked the wrong seating. I wanted to change my seating by using the credit from my original purchase, but ResortPass wouldn't give me a refund and left the reservation empty. Their customer service chat wasn't working, and even though they used to reply to my emails within 12 hours, now they've stopped responding.
ResortPass experience
I tried out ResortPass not long ago and my time there was pretty good. But, I was kind of let down when I found out that the Ritz Carlton doesn't let ResortPass guests use their showers. I've used ResortPass at other hotels before and I've always been able to use the spa showers. It would be awesome if ResortPass could chat with the Ritz Carlton about letting their guests use the facilities to make their stay even better.
Review with most votes
Relaxing and convenient experi
I used their services recently for a nice day at a resort nearby and it was so easy. Booking was a breeze, the service was top-notch, and having different locations to pick from... Read onBy: T. Schulist