Aurelia Pollich

I've been a loyal customer of Resort Pass for a while now, and usually, I've had really good experiences. But just recently, when me and my boyfriend went to the pool for his birthday, our day got messed up by some unexpected rain. We were all excited for a special day, but when we got there, we were told the pool was closed because of the bad weather. The employee we talked to was not very helpful, and when I tried to talk to the hotel staff, they promised a refund. But when I reached out to Resort Pass, their customer service was super slow in getting back to me and fixing the problem. It's been more than 15 days since I first got in touch with them, and I'm still waiting for a solution. This whole situation has made me really disappointed in the kind of customer service they're providing.