cruisedirect - Overall Rating based on 23 reviews
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Inquiry about upcoming cruise
I gave a call today to get some info on an upcoming cruise and gotta say, was super happy with the customer service I got. The person I talked to, Aiza, was really patient, paid attention, and was super helpful. She made sure she fully got my questions and gave me quick and correct support. I really felt like a valued customer, which is pretty rare these days. Aiza went above and beyond and I just wanted to say thanks for the awesome service.
Helped lots
I had this guy Angelo Gonzales help me out, and he was really great! He answered all my questions and helped me find the perfect cruise for my family. I'll never forget his name because he made the whole experience much better.
Cruise planning with Girlie Canio as advisor
I recently planned a cruise with the help of a Cruise Advisor named Girlie Canio, and let me tell you, she was fantastic! Girlie was super professional, always had the info I needed, and made booking the cruise a breeze. She patiently answered all my questions and even helped coordinate with the other couples joining us on the trip. Plus, she was always quick to respond, so I never had to bug her for info.
Just the other day, I asked Girlie for help with extending the payment deadline for our friends who were having trouble getting their Shengen visas in time. She went above and beyond, contacting Royal Caribbean Cruise Lines and getting us a positive answer. Her friendly attitude, flexibility, efficiency, and quick responses really made the whole experience great.
I can't wait to work with Girlie again in the future!Reservation modification assistance
I just made a reservation and had to make some changes to it. I really want to thank Brenda, the customer service rep, for being so professional and helpful. Brenda really went out of her way to make sure my reservation was updated correctly and quickly. She even gave me some helpful tips, making everything super easy and stress-free. I really value Brenda's commitment to giving top-notch customer service, and her friendly approach.
My cruise booking
I was so lucky to have this lady help me book my cruise. She was really quick with her responses and gave me some great options even though I wasn't sure what I wanted. Thanks a lot, lady! You were amazing to work with.
Last minute cruise booking
I just booked a last-minute cruise through this awesome customer service rep, Camille R. I was in a bit of a rush and feeling super stressed out, but Camille was so helpful and understanding. Even though it was getting late, she took the time to help me find the perfect cruise that fit my needs. I can't recommend Camille enough for her top-notch customer service skills and how much she really cares about her clients.
Just booked a trip to the South Pacific
Camille was amazing, eh? She helped us book our trip to the South Pacific and made sure everything was just right. We're so excited for our trip, eh!
Travel agent awesome
AIZA Q. is the best travel agent I've ever had! She helped us book our cruise and was so helpful throughout the entire process. She really knows her stuff and made sure we got exactly what we were looking for. I can't wait to book more cruises with her in the future!
Researching Caribbean cruises
I was looking into Caribbean cruises and ended up having a chat with this guy named Jalen. He gave me a ton of really helpful info about the different cruises they have. But I wasn't quite ready to book one yet because I still needed to figure out my vacation plans.
Resolution of issue
I had such a good experience with this company. Jalen was so helpful and really paid attention to my needs. She was able to fix the problem I had right away. I'm really thankful for the quick and efficient assistance I got.
First-time cruise purchase
My first time booking a cruise was with this company, and it was awesome. I found what I wanted easily and the agent, Angelo Gonzales, was super professional and knew his stuff. He took the time to go through all the cruise options with me, and I booked my trip in less than 4 hours. I really appreciate his help and dedication in booking our family vacation.
Cruise booking experience
I just booked a cruise online with this agent named Camile R. through live chat, and it went super smoothly and quickly. Camile was awesome - she hooked me up with the best rate that I found on the website. I didn't have to waste any time on the phone, and the whole thing was just really easy. Camile was so professional and friendly, it made the whole experience really nice and stress-free.
Online check-in assistance
I had some trouble trying to check in online for my upcoming cruise with MSC on their official website. But when I contacted customer support, I was lucky to get connected with a really helpful guy named Angelo Gonzales. He walked me through the whole check-in process quickly and within no time, I got my e-ticket from MSC. I was really impressed with how fast and efficient Angelo and the CruiseDirect team were in helping me out.
Cruise booking for multiple cabins
We had an amazing time booking our first cruise! Kris was so patient and really helped us find the perfect options for our big group. We can't wait for our upcoming trip and we're really grateful for all the awesome advice Kris provided.
Happy customer
The customer service at this place is amazing! They helped me pick out the perfect cruise and answered all my questions quickly. The team here is really great, so I'll definitely be telling all my friends about them.
Online payment assistance
I had some issues trying to make a payment online, so I decided to chat with someone for help. Camille Rubillos was super quick to reply and helped me figure out how to process the payment that had me stumped. I really appreciated her assistance and am grateful for her awesome customer service.
Family cruise trip
I finally found the perfect cruise trip for my family on this website. The prices were really good and the customer service was top-notch. Everything went super smoothly and I'll definitely be coming back for more trips in the future.
Booked a cruise
So, we booked a cruise and got a call from this super nice agent named Aiza. She had all the info we needed and was really awesome to talk to. Looking forward to booking more cruises with her down the road. Thanks a bunch!
First time cruiser
I just booked a cruise online and it was awesome! The cruise concierge I got matched with was super helpful and quick to respond to all my questions. She really made me feel at ease, especially since it was my first time going on a cruise. I would totally suggest their services to anyone!
Amazing service
The lady who helped us, Maria Brenda Taboso, was seriously like a superhero! She was super quick in responding to all our questions and made sure we had everything we needed. Plus, she was so friendly, like a real-life emoji. I'm definitely going to rave to all my friends about her service because it was just that amazing!
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I had booked an Alaska cruise for September but had to cancel because of my mom's health. I was really bummed out but didn't know how to cancel, so I shot an email ove... Read onBy: marvin