cruisedirect - Reviews and experiences

I gave a call today to get some info on an upcoming cruise and gotta say, was super happy with the customer service I got. The person I talked to, Aiza, was really patient, paid attention, and was super helpful. She made sure she fully got my questions and gave me quick and correct support. I really felt like a valued customer, which is pretty rare these days. Aiza went above and beyond and I just wanted to say thanks for the awesome service.

I had this guy Angelo Gonzales help me out, and he was really great! He answered all my questions and helped me find the perfect cruise for my family. I'll never forget his name because he made the whole experience much better.

I recently planned a cruise with the help of a Cruise Advisor named Girlie Canio, and let me tell you, she was fantastic! Girlie was super professional, always had the info I needed, and made booking the cruise a breeze. She patiently answered all my questions and even helped coordinate with the other couples joining us on the trip. Plus, she was always quick to respond, so I never had to bug her for info.

Just the other day, I asked Girlie for help with extending the payment deadline for our friends who were having trouble getting their Shengen visas in time. She went above and beyond, contacting Royal Caribbean Cruise Lines and getting us a positive answer. Her friendly attitude, flexibility, efficiency, and quick responses really made the whole experience great.

I can't wait to work with Girlie again in the future!

AIZA Q. is the best travel agent I've ever had! She helped us book our cruise and was so helpful throughout the entire process. She really knows her stuff and made sure we got exactly what we were looking for. I can't wait to book more cruises with her in the future!

I had such a good experience with this company. Jalen was so helpful and really paid attention to my needs. She was able to fix the problem I had right away. I'm really thankful for the quick and efficient assistance I got.

I had some trouble trying to check in online for my upcoming cruise with MSC on their official website. But when I contacted customer support, I was lucky to get connected with a really helpful guy named Angelo Gonzales. He walked me through the whole check-in process quickly and within no time, I got my e-ticket from MSC. I was really impressed with how fast and efficient Angelo and the CruiseDirect team were in helping me out.

The customer service at this place is amazing! They helped me pick out the perfect cruise and answered all my questions quickly. The team here is really great, so I'll definitely be telling all my friends about them.

I had some issues trying to make a payment online, so I decided to chat with someone for help. Camille Rubillos was super quick to reply and helped me figure out how to process the payment that had me stumped. I really appreciated her assistance and am grateful for her awesome customer service.

So, we booked a cruise and got a call from this super nice agent named Aiza. She had all the info we needed and was really awesome to talk to. Looking forward to booking more cruises with her down the road. Thanks a bunch!

I just booked a cruise online and it was awesome! The cruise concierge I got matched with was super helpful and quick to respond to all my questions. She really made me feel at ease, especially since it was my first time going on a cruise. I would totally suggest their services to anyone!

The lady who helped us, Maria Brenda Taboso, was seriously like a superhero! She was super quick in responding to all our questions and made sure we had everything we needed. Plus, she was so friendly, like a real-life emoji. I'm definitely going to rave to all my friends about her service because it was just that amazing!

Oh man, Maria Brenda Taboso totally saved us! She was so awesome and answered all our questions super quick. Plus, she was always really polite. I totally recommend her service!

Girlie Canio was amazing! She really helped me out even though we were in different time zones. She took the time to help me talk to the cruise line, answer all my questions, and explain my choices in a way that made sense. I definitely suggest her services to anyone wanting to book a cruise.