Princess Cruise Lines - Overall Rating based on 18 reviews
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Mediterranean Cruise Change of Ports
I got an email from the cruise line about a change in our Mediterranean trip on the Sun Princess cruise on May 25th. Instead of going to Kotor, Montenegro, we're going to Bar, Montenegro, a small town. There aren't any tours for this stop, and I couldn't find much to do in the town online. Princess said the change was due to water shuttle problems, but Bar doesn't seem like a great replacement port.
Cruise reservation cancellation refund
As a customer at Princess Cruise Lines, I recently had to cancel my reservation and was super surprised to find out that it would take a whopping 6 to 8 months to get my refund. This is way too long to wait for my money back, and it really shows how inefficient and lacking in good customer service the company is. I was really frustrated and disappointed by this whole situation because it shouldn't take so long to give someone their money back for a cancelled reservation. It feels like they're purposely holding onto customers' money for way too long, which is not okay and almost feels like they're trying to cheat people.
Princess Plus package purchase
We had such a great time on our cruise with the Princess Plus package. Everything was well organized, the ports were always on time, and the service was amazing. Dennis, our cabin attendant, and the staff at the Crown Grill were exceptional. The food options were pretty good for the price we paid, and the entertainment, like the production shows and comedy acts, were really fun. We only did one excursion in Panama, the city walking tour, but it gave us some interesting background history.
Cruise experience disappointed
The cruise ship was pretty nice and had some good stuff, but honestly, I was let down in the end. I bought a package that got all mixed up and changed after I already paid up front. The people at guest services were really mean and didn't help me out when I tried to fix things. Also, they didn't give enough info about the flights we booked through the cruise line before we left. The tours they offered cost way too much, and we didn't get to spend much time at the main sights. It felt like they were trying too hard to get us to buy more stuff and services during the trip. The Medallion App, which was supposed to make things easier, only really worked if the bar staff remembered to put in your drinks. I kept going back to guest services to sort out charges, and it was just so frustrating.
Recent cruise experience
I recently went on a cruise and honestly, it didn't quite meet my expectations. The ship itself was decent, but that's about it. They really didn't have much for kids to do, just a worn-out court and some ping pong tables. Outdoor activities were seriously lacking too, which was a letdown. On the upside, the cabin was clean, all thanks to the friendly stateroom staff who were the best part of the whole trip.<br>Let's chat about the food. Even with the supposedly fancy restaurants, the food was just okay. Eating always took forever, no matter the time, and the service was inconsistent. Some staff were nice, but others not so much. Although, one restaurant did stand out with their amazing customer service.<br>My main problem was the lack of info about what was actually included in our package. It felt like we were being charged for things we thought were part of the deal, and getting answers was difficult. Some staff even gave us wrong info, which was super frustrating.<br>Ultimately, I was let down. There are definitely better cruise options out there, and I wish I had known that beforehand. Lesson learned for next time.
2 week Caribbean cruise with excursions
I planned a two-week Caribbean cruise with activities at the beginning of the year. About three weeks before departure, I realized that one of the activities was no longer on my schedule, and the cruise company didn't even tell me! I contacted them online, and the person I talked to couldn't explain what happened. They mentioned it might have been a third-party supplier who canceled the activity. I insisted that it was still the cruise company's job to let me know about any changes because I had a contract with them. I followed their instructions and sent an official complaint by email, asking for a response within a week just to acknowledge the complaint and give a timeline for fixing the issue. It's been 11 days now, and I haven't heard anything back. It's not right, no communication or follow-up like this.
Cruise experience
My recent cruise was not the best. The food choices on the ship were quite disappointing; they served the same meals every day and there weren't many options for vegetarians like me. The worst part was when the main dining room was closed for a day, it felt like they were trying to push us towards the fancy restaurants. But even those restaurants didn't impress me much. I've had better food, entertainment, and rooms on other cruises like Carnival and Royal Caribbean. And I noticed some safety issues in the rooms that need to be fixed right away.
My cruise booking
I had a terrible time trying to book my cruise with this company. I was on the phone for a long time with someone who never sent me the quote for my booking. I called back the next day, and still nothing. It was so frustrating, especially as a busy parent. Plus, some of the people I talked to didn't speak English well, which made things even harder. It really felt like a waste of my time and energy.
Cruise ship experience
Our cruise was supposed to be amazing, eh, but it was completely ruined by the vibrations and noisy cabin. We tried everything to make it stop, but nothing worked, eh. Customer service tried their best to help, but they couldn't fix the issue, eh. We even paid extra for upgraded rooms, but they were both the same, eh. We would have been better off with a regular cabin and saving the money, eh. If only they had moved us, this cruise would have been a 5-star experience, eh. The ship was clean, the food was good, the staff were helpful, the weather was nice, and the stops were stunning, eh. We've been on cruises with other companies before, but we decided to come back to this cruise line because our first experience was so amazing, eh. Sadly, this time we were let down by the poor accommodation, eh. Even though we had a mini suite, we didn't get much sleep at all, eh!
Cruise vacation
I am so disappointed with the service I received on my recent cruise. It was just a mess from beginning to end. The staff didn't handle our issues well and didn't seem to care about making things right. It's really too bad that such a well-known company can provide such terrible service. I'll have to really think about booking with them in the future.
Flight booking disaster
Don't let them book your flights, they really messed up. They took way too long and now I'm stuck with pricey flights. I specifically told them to book early, but they completely disregarded my advice. They totally ruined our costly cruise holiday. Thank you so much for that, really appreciate it.
Cruise experience
Oh my goodness, I had the worst time boarding the cruise in Vancouver. Can you believe I had to wait in line for 4 whole hours with no seats, snacks, or drinks? It was so tiring and frustrating, I even ended up crying. And on top of that, the ship left 2 hours late so we had to wait forever for dinner. Once I got on the ship, more problems popped up like the light in my cabin wouldn't turn off at night and I was served undercooked meatballs. This whole cruise has been a total nightmare and I'm really disappointed with how little they seemed to care about us guests.
Mediterranean cruise, Caribbean Princess
I've been a loyal customer of the cruise company since 2007 when my family and I went on a two-week Mediterranean cruise on the Sea Princess. We've been on many voyages to different places like the eastern Mediterranean, Baltics, Norway, South America, Asia, and the Caribbean. But it's sad to see that the experience on board has gotten worse over the years. What used to be a luxury is now full of extra charges for things that used to be included, like room service, dining options, and even things as simple as Alfredo's pizza. It seems like the company cares more about making money than making customers happy, with more pay-as-you-go restaurants and bigger ships making the cruise feel less special and more like a business. The customer service has also gotten worse, with calls going to call centers in the Philippines causing problems with communication and making customers frustrated. The whole experience before the cruise starts is also not great, with issues with prices and refunds not being very clear. Overall, my recent time with Princess was really disappointing and frustrating. Unless they make some big changes to improve things, I won't be coming back for another cruise.
No customer service, scripted answers, long lines
My time with this cruise line was such a letdown. Right from the start, when I tried to book my trip, I didn't get any customer service at all. The automated system was so frustrating, and when I finally got to speak to a real person, it sounded like they were in the middle of a really hectic home with noise in the background. It was hard to understand what they were saying, they just seemed to be reading off a script. I felt ignored and irritated. When I tried to sort out some issues, I was told to wait until the cruise started - talk about bad customer service. Even on the cruise, the Guest Services had long lineups and the staff could only tell me what the computer said, they couldn't really help with anything. It's not right to treat customers like this, especially when they've spent so much money on a trip they've been looking forward to.
Amazing Princess Cruise
My recent cruise experience was absolutely amazing! When I got on board, I was welcomed with such warmth and kindness. The crew really went out of their way to make sure everything was just perfect for me. The rooms were cozy and super clean, thanks to the hard-working room stewards. The service throughout the ship, especially during meals, was top-notch. The food was delicious and there were so many entertainment options to choose from. Overall, my time on the cruise was like a dream and I can't wait to go on another one in the future. I highly recommend it to anyone looking for a fantastic cruise experience.
Cruise excursions
I wouldn't suggest booking cruise excursions because they don't account for public holidays, often cancel last minute, cost a lot more, have big groups which can feel rushed, and don't seem to care about negative reviews. You might want to try websites like Viator or GetYourGuide for cheaper prices and smaller groups. Or you could book directly with local companies like MantaSOS in Ecuador for a more authentic experience, but you might need to do some research first.
Unauthorized charges
Ever since I got back from my trip, I've noticed that almost $500 has been taken from my bank account without my permission, and I have no clue what these charges are all about. I've tried to contact the company through phone, email, and their website, but I haven't heard back from them at all. It's like they don't care once they have your money, and they're not interested in helping you out. The customer service I've dealt with has been really terrible. I highly recommend not giving this company your debit or credit card info.
My amazing trip
I don't get why some people are talking bad about them. I went on a cruise and it was amazing! The food was delicious, the entertainment was awesome, and the staff were really friendly. I'm definitely looking forward to going on another one!
Review with most votes
My amazing trip
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