Lonie Hartmann

I planned a two-week Caribbean cruise with activities at the beginning of the year. About three weeks before departure, I realized that one of the activities was no longer on my schedule, and the cruise company didn't even tell me! I contacted them online, and the person I talked to couldn't explain what happened. They mentioned it might have been a third-party supplier who canceled the activity. I insisted that it was still the cruise company's job to let me know about any changes because I had a contract with them. I followed their instructions and sent an official complaint by email, asking for a response within a week just to acknowledge the complaint and give a timeline for fixing the issue. It's been 11 days now, and I haven't heard anything back. It's not right, no communication or follow-up like this.