Viator

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Viator

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ROSA MARIA DIAZ ABELLAN
On Sunday, I was supposed to do the excursion but I couldn't reach them by 8.20 am due to the weather conditions, so windy, roads closed, snowing, poor visibility due to blowing snow in most of the...Read on

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    Iceland tour

    On Sunday, I was supposed to do the excursion but I couldn't reach them by 8.20 am due to the weather conditions, so windy, roads closed, snowing, poor visibility due to blowing snow in most of the roads, as our hotel was located in Asborgir, 1 hour far from Reykjavic in normal conditions. I called them to ask them how we could do it because I would have love to visit the places, but they didn't give me any solution. In the first email they said I would reach their office in 45 minutes, that was the first lie. I asked them for a partial refund because I wasn't given the service, and it wasn't my fault, I think it would have been fair to be refunded partially. They said that I didn't contact the company to let them know about me having troubles reaching them (second lie). I called them at 8 am in the morning letting them know that we were trying to reach them but we didn't know how because of the weather. I sent them email with screenshots of the calls I made and the times, and even so they came back to me saying that anyways I won't be refunded. So make sure not to book with this company if your hotel is not in Reykjavic, you may have troubles getting your money back if you are not able to reach them


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