Fever Reviews
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Candlelight Concert Experience
I just went to a Candlelight Concert put on by this company, and it was absolutely fantastic. The staff were so friendly and helpful, whether I was talking to them in person or online. Buying tickets and actually going to the concert was so easy, they made it a breeze. And the concert itself was amazing, the performances were so good and really caught everyone's attention. This was my second time going to one of their Candlelight Concerts, and it was just as magical as the first time. I definitely suggest it to anyone who wants a special and unforgettable night of music.
Event ticket purchase
I recently bought tickets for an event on this platform, but it turned out the date I picked was cancelled. I tried to get help through the chat, but had some technical problems. Feeling frustrated, I decided to call instead and was pleasantly surprised by the great service I got. The person I talked to was the same one from the chat, and he was really helpful and understanding. He solved my problem quickly and put my mind at ease. I was really impressed by how well and professionally everything was handled.
Lost ticket assistance
I'm really happy with the service I got when I lost my tickets. The customer service team was quick, nice, and super helpful. It was my first time using the platform, so I was really relieved to get such great help. I contacted them for help after losing my tickets, and I was surprised by how fast they got back to me. Not only did they help me get my tickets in the app, but they also sent them to me by email and gave me a screenshot for easy access. Huge thanks to Franco for the amazing service!
Last-minute change of plans
You know how it is - you think you've got your family trip all figured out and then BAM, chaos hits. Well, that was our situation. Luckily, the customer service team came to the rescue like real heroes and saved the day. They were so helpful and worked with us to arrange a voucher to rebook our trip. Huge shoutout to Vanessa for being incredibly understanding and accommodating. Your amazing service truly made a difference in our overall experience.
Bought the wrong ticket
Eh so, I totally messed up and bought the wrong ticket, eh. Emailed 'em for help, right? My agent, um, let's call her Sarah, she got back to me super quick and was real understanding and helpful, eh. I was so stoked with how it all went down, eh! Best experience ever, ya know?
Exchange voucher for missed experience
I contacted the company on a Sunday night to let them know that we couldn't make it to our planned experience. I was really surprised when they got back to me right away and gave us a voucher to use for a different experience. The customer service person who helped us was super nice and made everything really easy and smooth. It was so nice to have such great customer service.
Emergency medical service
Customer service really comes through when things get tough, eh? We had a medical emergency and Janice from the team really went above and beyond to help us out. Her quick response and friendly attitude totally made a big difference in a stressful situation. It's times like this that make you really value good customer service. I would definitely recommend this service to anyone who needs a hand. Thanks a lot, Janice, for your amazing help, eh?
Fun event in Riyadh
So, eh, I went to this really cool event in Riyadh that was like, super unique and stuff. It was my first time going and I was so excited, you know? But then, like, I saw on the website that it said the event had ended and I was freaking out cause I thought my ticket was useless. But then this super nice guy named Jose from customer service helped me out and explained that the event was still happening in two weeks. Phew, crisis averted, eh?
Exceptional Customer Service
I am just so impressed with how understanding and supportive the team at Fever has been. Even with a bunch of things going wrong, they really stepped up to help me out. Their customer service is top-notch and should be a model for other companies. I can't thank them enough for making sure I was happy. Big shoutout to everyone for all their hard work and dedication.
Helped quickly, given a voucher
I went to Fever and they helped me really quickly when I messed up my purchase. They gave me a voucher and the instructions were so clear. I got new tickets for the event I wanted to go to that night and I was thrilled to see the candlelight performances! Ricardo was super helpful and replied to my emails really fast, which was amazing.
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Exchange voucher for missed ex
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