Ticketmaster

Ticketmaster reviews

29 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
79%
Would buy here again
Ordering
8.2
Service
8.2
Pricing
8.0
Delivery
8.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Electronic ticket purchase

8.0

"The process of buying tickets was really easy thanks to the electronic system that allowed me to save my tickets on my phone. But when I got to the..."

Critical

Suspended account after entry

5.0

"I went into the venue, got my ticket scanned and all that, but then when I tried to find my seat, my account got suspended out of the blue for &quo..."

Most Voted

Digital ticket signal issues

3.5

"The digital ticket situation was a disaster! We got to the venue and tried to show our tickets, but the signal was terrible. We ended up spending a..."

Reviews (29)

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Suspended account after entry

P

6 reviews

5.0
Overall Rating
Would buy here again
No

I went into the venue, got my ticket scanned and all that, but then when I tried to find my seat, my account got suspended out of the blue for "suspicious activities". I was stuck inside not knowing where to go for the ABBA Voyage on the 8th or BAO on the 11th. It was so frustrating not being able to see my ticket and I felt totally lost.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Great show, missed the support act start

L

7 reviews

7.0
Overall Rating
Would buy here again
Yes

The show was amazing, but it was kind of frustrating that they didn't give us enough info about when Olly Murs was starting. It would've been nice to know exactly when he was coming on so we wouldn't have missed any of it.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

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Electronic ticket purchase

D

1 reviews

8.0
Overall Rating
Would buy here again
Yes

The process of buying tickets was really easy thanks to the electronic system that allowed me to save my tickets on my phone. But when I got to the venue, one of the security staff was rude to the O2 Priority customers, which was not cool. It felt like we were being treated as if we were animals, being herded into the queue like that. But despite that, the Gary Numan show was amazing, as it always is. You can tell that Gary really loves what he does, and his fans really enjoy his performances.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
10.0

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Girls Aloud Concert Tickets

K

6 reviews

9.5
Overall Rating
Would buy here again
Yes

The Girls Aloud concert was amazing from beginning to end. The performance by Girls Aloud and their dance crew was absolutely fantastic. The vibe on stage was so positive, and the set and outfits made the show even more exciting. The tributes to Sarah were heartfelt and struck a perfect balance of celebrating her work and remembering her. The moments when the girls sang with recordings of Sarah were really touching and emotional.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Typing mistake

E

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I tell ya, I messed up typing in my email while trying to get my tickets, and boy was I frustrated. But you know what? The customer service rep, Cathy, she came through for me. She managed to find my tickets even with the wrong email I gave her. She was really helpful, and I was grateful for her getting everything sorted out in no time. It was a bit of a stress at the beginning, but thanks to Cathy, it all worked out in the end.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Tickets for a concert

C

2 reviews

6.0
Overall Rating
Would buy here again
No

My buddies and I went to that concert last night, and it was, like, totally lame. The place was so small, we were packed in there like sardines. The drinks were ridiculously pricey, I could’ve had a whole meal for the cost of one drink! The security was all over us as well. The singer’s voice sounded strange with all the echo, and they rambled on too much. The opening act was the only enjoyable part, we were relieved to leave. And then they were directing us on the street, like what’s that all about, eh?

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

Do you already have an account?

Simple booking process, well-organized venue and staff, amazing show by Michael McIntyre, great support act by Jake Stanford.

K

7 reviews

9.5
Overall Rating
Would buy here again
Yes

Booking the tickets was super easy, the venue was a piece of cake to find, and the staff there were so nice and helpful. Michael McIntyre was incredible - I was laughing my head off the whole time! He's seriously one of the best comedians I've ever seen perform live. I'm definitely going to buy tickets for his next tour. Oh, and Jake Stanford, the opening act, was also really good!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

ABBA Voyage Ticket Purchase

D

10 reviews

9.5
Overall Rating
Would buy here again
Yes

Buying tickets for the ABBA Voyage concert was so easy and smooth. I picked my seats with no problem and paid without any issues. It was a simple and stress-free process, and I got my tickets right away.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Amazing concert experience

K

2 reviews

10.0
Overall Rating
Would buy here again
Yes

Great job organizing the concert and worth every penny. Getting tickets and transferring them was super easy. Big thanks to everyone involved for an awesome time!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

I booked the wrong concert venue!

G

6 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey, I made a mistake and booked tickets for James Blunt in Manchester instead of Leeds. I contacted the ticket service right away, and they were super helpful. They're giving me a refund which I should receive in a couple of days. The service was really great!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Ticket purchase for James Blunt concert

X

6 reviews

9.5
Overall Rating
Would buy here again
Yes

The service we got was top-notch - they kept us in the loop about the event and made it a breeze to snag tickets. And let's talk about Lucy Saggna, the opening act - she was unreal! Then James Blunt comes out and he just killed it with his tunes and jokes. Honestly, the whole night was a blast.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Ticket sale experience

V

11 reviews

5.5
Overall Rating
Would buy here again
No

I sold some tickets on this platform not too long ago, and let me tell you, I was really let down by the payment process. I sold those tickets back in early May and was told I'd get my postage costs back. But guess what? I had to wait for weeks for that money to show up in my account. And on top of that, it took another 5-7 days for it to actually hit my account. I mean, come on! In this day and age, when we can do lightning-fast bank transfers, this kind of delay is just not cool.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Quick and easy booking process

S

24 reviews

9.5
Overall Rating
Would buy here again
Yes

Booking online was so easy and quick, eh. The app was a piece of cake to download and use. I kinda wish there was a way to snag a special ticket for us die-hard fans, though. The reminders to my phone saved my bacon, and let me tell ya, the concert itself was a solid 10 out of 10!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Bought tickets for a concert (Girls Aloud Show)

E
9.5
Overall Rating
Would buy here again
Yes

Oh man, I was freaking out big time because I left buying my tickets for the concert until only four days before. But you know what? Ticketmaster totally saved the day! They kept me updated the whole time and even gave me some other ticket choices. They explained exactly how to use the ticket and offered me some handy info. Honestly, for my first time purchasing tickets, it was smooth sailing!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

M&G ticket purchase

U

1 reviews

7.0
Overall Rating
Would buy here again
Yes

My time at the event was absolutely amazing! The staff and performer went above and beyond, definitely deserving a perfect ten stars. However, buying tickets through this platform was a bit of a letdown. Firstly, there was no heads up about the lack of accessibility for the Meet & Greet, which made it tough for many fans to see the performer. This resulted in my elderly mom experiencing chronic pain because of the accessibility issues. Also, getting constant spam notifications about downloading my tickets, even after I had already done it, was just plain annoying and unnecessary.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

Do you already have an account?

Quick and easy ticket booking

D

9 reviews

7.5
Overall Rating
Would buy here again
Yes

Booking tickets was so easy, eh? But I was kind of bummed out that the last event I went to only let you in with mobile tickets instead of real ones. I just like having a physical ticket to hold onto, you know? Before the event, I got a bunch of emails telling me what to do, and it got a bit annoying after a while. Plus, I had some trouble putting the tickets into my wallet because I kept getting errors. And to be honest, you don't really need to download the app because scanning the tickets from the website worked just fine.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

Ticket purchase, refund

F

1 reviews

10.0
Overall Rating
Would buy here again
Yes

As soon as I got the tickets, I figured out I couldn't make it cuz I had something else going on. Totally my bad. But, I gotta say, the customer service from the company was top-notch. They were so nice and actually gave me a refund for the tickets, even though it was my fault for not being able to go.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick and easy booking process

J

3 reviews

7.5
Overall Rating
Would buy here again
Yes

Booking tickets was so easy, especially since I'm a member with pre-sales access. I really liked getting email updates and the app was super easy to use for transferring tickets. My only worry is that there's no printed option in case my phone gets lost or there are technical problems.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Amazing show, epic spectacle

K

21 reviews

9.0
Overall Rating
Would buy here again
Yes

The show I went to was so great! The performers were amazing and the whole production was just perfect. I usually go to see indie bands, but this was a nice change. The venue was perfect for the event and really added to the vibe. I would totally recommend checking out a show at this place.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Gift card issue

F

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I ran into a problem trying to use a gift card on my order. It wasn't working and was about to expire. I really wanted to use it to help pay for my tickets. But, the Customer Service Agent I chatted with was super helpful. They were friendly and got the issue sorted out quickly. I was so relieved and thankful that they made sure I could use the gift card before it expired.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About Ticketmaster

Ticktmaster is a prominent ticket sales and distribution company, catering primarily to the entertainment industry. Founded in 1976 in Arizona, United States, it has grown to become a key player in the global market for live event ticketing. The company serves as an intermediary between event organizers and consumers, offering tickets for concerts, sports events, theatre productions, and other live entertainment events. It utilizes an advanced online platform and network of retail outlets for ticket sales, while also providing venue management and ticketing technology solutions. Over the years, Ticketmaster has expanded its reach through acquisitions and partnerships, establishing a significant presence in numerous countries, including Canada. Ticketmaster's operations have been marked by innovations in ticketing technology and practices, although it has also faced criticism and legal challenges related to service fees, market competition, and consumer rights.

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Contact Information

🌐 www.ticketmaster.co.uk

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Last update: November 29, 2024

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