Ticketmaster

Ticketmaster reviews

29 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
79%
Would buy here again
Ordering
8.2
Service
8.2
Pricing
8.0
Delivery
8.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Electronic ticket purchase

8.0

"The process of buying tickets was really easy thanks to the electronic system that allowed me to save my tickets on my phone. But when I got to the..."

By: Darron Kovacek Read on →
Critical

Suspended account after entry

5.0

"I went into the venue, got my ticket scanned and all that, but then when I tried to find my seat, my account got suspended out of the blue for &quo..."

By: Palma Read on →
Most Voted

Digital ticket signal issues

3.5

"The digital ticket situation was a disaster! We got to the venue and tried to show our tickets, but the signal was terrible. We ended up spending a..."

By: T. Reichert Read on →

Reviews (29)

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Mobile tickets not working

R
Rubye

8 reviews

6.0
Overall Rating
Would buy here again
No

It really sucked that I had to use the mobile app for my tickets. The app was being glitchy and I had to last minute transfer my tickets to my friend. We had to meet up early just to get in together. Customer service was no help at all, it was really frustrating.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

Do you already have an account?

Email registration error

W
Witting

21 reviews

9.0
Overall Rating
Would buy here again
Yes

I had a bit of a hiccup with signing up for my email on the platform. I accidentally typed in the wrong email address, so the verification code was sent to the wrong place. It caused a bit of a mix-up, but luckily the customer service team fixed it right away. It's too bad that another customer with a similar name got caught up in the confusion too.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Smooth booking process, frustrating ticket access

C
Christiana Douglas

1 reviews

7.5
Overall Rating
Would buy here again
Yes

My experience was actually pretty good. Booking was easy peasy, and check-in at the event was a breeze. But, I gotta say, my biggest worry was when the tickets went to Apple Wallet without barcodes. It was weird because the tickets on my account had barcodes, but then the site kept kicking me out for no reason, which got on my nerves. Luckily, the event gadgets connected to Apple Wallet tickets smoothly.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

Quick and convenient ticket purchase

C
Caden

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I really like this service! It's so easy to use and find my way around. I appreciate getting reminders before the event, it comes in handy. All the important information was right there on the screen. I have no complaints, I definitely recommend it!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Refund request for cancelled concert

J
Jamarcus

12 reviews

10.0
Overall Rating
Would buy here again
Yes

I was really happy with how fast customer service got back to me, whether it was through the chat on the app or by email. When I found out the concert I was going to got cancelled, they let me know about the new date right away. I asked for a refund and they took care of it on the spot. Everything went really smoothly and it was a stress-free experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Live performance tickets

A
A. Miller

3 reviews

9.0
Overall Rating
Would buy here again
Yes

Going to see a live show after watching it on TV was an unforgettable experience, eh? The energy and excitement from the crowd, with kids and grown-ups laughing and interacting with the performers, made it even more fun. The acrobatics were just jaw-dropping, showing off the performers' amazing talents, eh? And the costumes and music really added to the whole vibe, making it a show I'd love to see again, for sure.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Connection issues at venue

C
Carson

6 reviews

5.0
Overall Rating
Would buy here again
No

Your app is totally useless if you can't get a connection at the venue, eh? It's pretty irritating to have to depend on something that's so reliant on outside factors, you know? This whole situation gave me and a bunch of other folks at the event some unnecessary stress and delays, eh? And the fact that it looks like it's a common problem just adds to the frustration, eh?

Detailed Ratings

Order
4.0
Service
6.0
Price
6.0
Delivery
4.0

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Digital ticket signal issues

T
T. Reichert

1 reviews

3.5
Overall Rating
Would buy here again
No

The digital ticket situation was a disaster! We got to the venue and tried to show our tickets, but the signal was terrible. We ended up spending a frustrating 10 minutes outside just trying to prove that we had bought tickets. It was super embarrassing and inconvenient, especially since we just wanted to get inside and have a good time. Eventually, we had to download a whole new app just to get the ticket to actually work. It was such a hassle and really ruined our night.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
4.0

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Got tix for Peter Kay

L
Leatha Gutmann

1 reviews

8.0
Overall Rating
Would buy here again
Yes

Oh my goodness, I had the absolute best time watching Peter Kay at the arena! Getting my tickets was a bit of a hassle, but Ticketmaster made sure to keep me updated with all the info leading up to the show. And I could even download the tickets to my Apple wallet, which made everything so much easier.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

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About Ticketmaster

Ticktmaster is a prominent ticket sales and distribution company, catering primarily to the entertainment industry. Founded in 1976 in Arizona, United States, it has grown to become a key player in the global market for live event ticketing. The company serves as an intermediary between event organizers and consumers, offering tickets for concerts, sports events, theatre productions, and other live entertainment events. It utilizes an advanced online platform and network of retail outlets for ticket sales, while also providing venue management and ticketing technology solutions. Over the years, Ticketmaster has expanded its reach through acquisitions and partnerships, establishing a significant presence in numerous countries, including Canada. Ticketmaster's operations have been marked by innovations in ticketing technology and practices, although it has also faced criticism and legal challenges related to service fees, market competition, and consumer rights.

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Contact Information

🌐 www.ticketmaster.co.uk

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Last update: November 29, 2024

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