Vivid Seats

Vivid Seats reviews

31 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
84%
Would buy here again
Ordering
8.8
Service
8.8
Pricing
7.8
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Incredible live show

9.0

"The live show was so incredible! As soon as the artist hit the stage, I was totally hooked by their talent and charisma. The vibe in the room was i..."

Critical

Overpriced fees

5.5

"I wasn't too happy about the high fees I had to pay for my purchase. Lately, I've been getting better deals and experiences with other ti..."

Most Voted

Baseball ticket purchase

9.5

"I had no idea how to buy a baseball ticket, but this guy Dan helped me out big time. He walked me through all the steps patiently, from choosing th..."

Reviews (31)

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Incredible live show

I

10 reviews

9.0
Overall Rating
Would buy here again
Yes

The live show was so incredible! As soon as the artist hit the stage, I was totally hooked by their talent and charisma. The vibe in the room was intense, and I felt really lucky to be there. The show was absolutely perfect, and every second felt like pure magic. I walked away feeling inspired and so thankful for the chance to see such an amazing performance.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Overpriced fees

R

1 reviews

5.5
Overall Rating
Would buy here again
No

I wasn't too happy about the high fees I had to pay for my purchase. Lately, I've been getting better deals and experiences with other ticket platforms. The seat maps on their app don't compare well to what competitors offer. The only reason I stick around is because of their reward program.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

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Last-minute ticket purchase

W

29 reviews

5.0
Overall Rating
Would buy here again
No

I just bought tickets last minute before a show and it turned into a total nightmare. I did what the agent told me, waited till 20 minutes before the show to get in touch. They said they were getting me new tickets in the same section, so I was hopeful. But then I waited and got no email like they said I would. I had to contact another agent and this whole thing just kept dragging on. By the time the show started, I was still dealing with the problem and no solution in sight. Eventually, I had to ask for a refund and only then did I get a quick response. I wonder what happened to the original tickets they supposedly sent out. "Buyer Beware" for real. Now I'm hoping I actually get that refund.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Concert tickets

A

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I got concert tickets from this platform recently and I gotta say, it was a pretty smooth experience. It was easy to add the tickets to my Apple wallet and set reminders, which was super handy. The concert was so good and the seats were just right. It was a great night for both my daughter and me, all thanks to the tickets I got from here.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Concert tickets

L

23 reviews

9.0
Overall Rating
Would buy here again
Yes

The concert last night was amazing! Mick Jagger was so awesome and talented, still rocking it like a pro. The band was really good too and they put on an incredible show. I've been a fan of theirs for so long, it was a dream come true to see them live. I even brought my son and his buddy with me, and they had a blast. Our seats were fantastic, so close to the stage. It was such a fun night! The updates from when I bought the tickets until the show were really helpful and kept me informed. The fees were a bit high, but after checking other sites, they were all pretty much the same, so it wasn't too bad. Everything went smoothly, no problems at all. I would definitely buy tickets from here again, it was such an easy process.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Ticket purchase for my first concert

V

9 reviews

10.0
Overall Rating
Would buy here again
Yes

OMG, I had such an awesome time at my first concert with my cousin, eh! I totally forgot to write this review earlier, but I just had to give a shoutout to the dude who helped me on the phone. His name was something like Armando or maybe Arnado, I can't remember exactly. He was so patient and helpful, even though I had a ton of questions about how to get my tickets. The concert was amazing, the seats were fantastic, and I can't wait to go to another one, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Ticket purchase satisfaction

C

5 reviews

9.5
Overall Rating
Would buy here again
Yes

This company is honestly amazing at making the ticket buying process super easy and smooth. I've bought tickets from them a bunch of times and they never let me down. Their website is so easy to use, they have a huge selection of tickets, and checking out is a breeze. Plus, their customer service is always there to help with any questions or issues. I totally recommend this company for all your ticket needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Too many fees!

K

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I was gonna buy some tickets, but the darn fees were almost the same price as the ticket itself! Super unfair if you ask me. I thought I was getting a sweet deal, but then I saw all these extra charges. It's like they fool you into thinking it's affordable, then hit you with all these sneaky fees. Not cool, eh.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
10.0

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PayPal payment issue

B

5 reviews

9.0
Overall Rating
Would buy here again
Yes

I had a frustrating experience trying to buy something on the website using PayPal. Even though I picked it as my payment method, the transaction wouldn't work on the app. It was really annoying and confusing, especially since PayPal was supposed to be an option. As a last resort, I decided to call customer service for help. I was pleasantly surprised that the person I talked to was professional and super helpful. She patiently walked me through the payment process and fixed the problem quickly. It was a nice change from the usual trouble I have in these situations, and I was able to finish my purchase without any more issues.

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
8.0

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Amazing concert experience

O

1 reviews

10.0
Overall Rating
Would buy here again
Yes

The place was super easy to get to and there weren't any crazy lines to get inside, so it was a really good time. The performances were so good and the venue was nice and clean, which made the whole experience even better. I definitely want to go to another show on the tour, especially if Gunna and Flo Milli are performing again.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Concert attendance review

D

16 reviews

8.0
Overall Rating
Would buy here again
Yes

The concert was actually really fun. The performer was amazing and her outfits were so cool. But, you could tell she was a bit low-energy, maybe she was tired or something. Even still, the show was definitely enjoyable for everyone in St. Louis.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

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Purchased tickets with assistance from customer service representative

S

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service rep, Mikhayela, was so helpful when I needed to buy my ticket. I had some trouble buying tickets online, but she really went out of her way to make sure everything went smoothly. She patiently walked me through it all, making sure all the info was right and giving top-notch service. I really appreciated Mikhayela's kindness, professionalism, and how dedicated she was to helping me.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Concert ticket purchase

M

7 reviews

9.5
Overall Rating
Would buy here again
Yes

The CeCe concert I went to was so great, eh! The vibe was awesome and the energy was infectious. It was my first time buying tickets from this place, and it was so easy and stress-free. I'll definitely tell all my friends about this company.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Bought ticket but had trouble getting in

W

1 reviews

8.5
Overall Rating
Would buy here again
Yes

So I bought this ticket for the concert, eh? But when I got there, they were like "sorry, this ticket is already used." Ugh, so annoying, eh! And then I had to go to the box office and they were saying stuff about fraud. Like, what?! But then after a while, Vivid Seats found me another ticket in time to see the main band. It was in the balcony though, not on the floor like I wanted. Still, shoutout to Vivid for saving the day, eh.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Morris Day & The Time Concert

S

1 reviews

10.0
Overall Rating
Would buy here again
Yes

Wow, the concert last night was so amazing! If you love good music with real instruments, you need to check out Morris Day & The Time! The band was incredible and Mr. Day really knows how to entertain. I couldn't help but dance along to the music. And guess what? They might even invite you on stage to perform with them! It's definitely an event you don't want to miss!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Concert tickets for my daughter

J

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a really good experience buying tickets for a concert for my daughter on this site. The website was easy to use, and I found the tickets I wanted without any problems. The tickets arrived on time, and everything went smoothly. I'm grateful for the safe space created for my daughter to have a great time at the concert. Thanks a lot.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Saw Sleep Token

O

7 reviews

9.5
Overall Rating
Would buy here again
Yes

Yeah, so I went and checked out Sleep Token, eh? They had these tickets that were secure and non-transferable, so the website I usually use wasn't gonna cut it. But I figured I'd take a chance, and hey, it all worked out without any issues. They even sent me a secure link with my Ticketmaster barcodes. It was a wicked concert, buddy.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Ticket purchase for an event

M

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I just bought a ticket for this event and got it the night before like they said I would. The updates about the delivery date were good, but I think it would've been easier to get a push notification or email to keep me in the loop instead of having to keep checking the website or app all the time.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Quick delivery, streamlined process

S

4 reviews

9.5
Overall Rating
Would buy here again
Yes

The tickets came early before the show, which was a nice surprise. Everything went really smoothly, from buying the tickets to getting them. The concert was amazing, and I will definitely use this service again next time.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

My tickets never arrived

S

2 reviews

4.5
Overall Rating
Would buy here again
No

I was really looking forward to going to that concert, but you won't believe what happened. The tickets I ordered never arrived! I purchased them months ago, about 4 months ahead of time, and now I missed out on all the excitement. It feels like I ended up wasting my money for nothing!

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

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About Vivid Seats

Vivid Seats is an online marketplace that facilitates transactions between fans looking to buy or sell tickets to sports events, concerts, and theater performances. Founded in 2001 in Chicago, Illinois, the company has grown to become one of the leading ticket resale services in the United States, offering users an easy-to-use platform that emphasizes a robust selection of events, a secure purchasing process, and a loyalty program. Over the years, Vivid Seats has gained recognition for its customer service and innovation in the ticketing industry, continuously adapting to the evolving needs of event-goers and the digital marketplace.

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Contact Information

24 E. Washington St.

60602 Chicago

United States

📧 support@vividseats.com

☎ 8668488499

🌐 vividseats.com

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Last update: November 29, 2024

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