Vivid Seats

Vivid Seats reviews

31 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
84%
Would buy here again
Ordering
8.8
Service
8.8
Pricing
7.8
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Incredible live show

9.0

"The live show was so incredible! As soon as the artist hit the stage, I was totally hooked by their talent and charisma. The vibe in the room was i..."

Critical

Overpriced fees

5.5

"I wasn't too happy about the high fees I had to pay for my purchase. Lately, I've been getting better deals and experiences with other ti..."

Most Voted

Baseball ticket purchase

9.5

"I had no idea how to buy a baseball ticket, but this guy Dan helped me out big time. He walked me through all the steps patiently, from choosing th..."

Reviews (31)

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Concert experience

O

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The concert I went to was so awesome. The singer was amazing and sounded exactly like their songs. The crowd was awesome too, everyone was super nice and respectful. The people moshing even helped out by picking up anyone who fell. It was such a great show, I'd definitely go to another one like that in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Live music performance

V

23 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to a concert the other day and man, it was amazing! The band was so pumped up and talented, it really brought the energy up in the whole place. They played all their popular songs and some new ones too, showing off how versatile and skilled they are. I had to drive 90 minutes there and back on a Monday night, but it was totally worth it. These guys should definitely be playing in big arenas, they're that good!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Incorrectly issued tickets

G

7 reviews

4.0
Overall Rating
Would buy here again
No

So, I gotta tell you about my recent ticket-buying nightmare on this site. I got a receipt for the right game, but when the tickets arrived, they were for a completely different one! Can you believe it? I was really looking forward to that game and had even flown in just for it. But the worst part was the customer service team didn't do anything to fix it, so I had to go back online and shell out big bucks for new tickets. I was so frustrated by the whole mess, I won't be using this platform again, that's for sure.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Concert ticket purchase

D

13 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to a concert not too long ago and bought my tickets online. The first band really got the party started, they were awesome and got everyone pumped up. The other bands that played did a great job of keeping the energy up and connecting with the crowd. Set It Off's performance was definitely the highlight of the night, they put on an amazing show. The venue where the concert took place was also really nice and added to the whole experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Nosebleed tickets

R

10 reviews

9.5
Overall Rating
Would buy here again
Yes

I bought some last-minute upper deck tickets for a concert, and to my surprise, I ended up with an awesome seating arrangement! I was right next to the stage where Mick Jagger was performing. It was honestly one of the best nights of my life. As a younger fan, I've grown up listening to The Rolling Stones, so it was a dream come true to see them live. The vibe was amazing, and the band still had that same charm and energy on stage. It was a really unforgettable experience that I'll hold dear forever.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Tickets for a concert

H

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I got tickets for this concert and oh man, it was seriously epic, just like Xavi's super cool sunglasses - SO good! The only downside was that the place didn't take Vivid Seats, so they had to send my tickets through Ticketmaster. It was a pain waiting forever for them to load since there was no Wi-Fi, but hey, it was an amazing time!

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Payment Issues

M

5 reviews

8.0
Overall Rating
Would buy here again
Yes

I had some trouble trying to buy something on the app the other day. I kept trying to use PayPal but it just wouldn't work. After a few failed attempts, I had to switch to Klarna to pay. You should have someone check if PayPal payments are working right. Also, Google kept sending me to the app instead of the website, which was kinda annoying.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
10.0

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Alicia Keys concert tickets

T

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I absolutely loved the Alicia Keys concert! The way she shared her personal stories in the show was amazing, and her singing was just incredible. Even though the concert was pretty long at 2 and a half hours, it honestly felt like it went by in just 70 minutes because it was so much fun. All in all, it was an unforgettable experience that I'm so glad I got to be a part of.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Got my tickets cancelled last minute

A

3 reviews

6.0
Overall Rating
Would buy here again
No

I was really looking forward to going to that show, but then out of the blue, they went ahead and cancelled my tickets! I called customer service looking for assistance but they were useless. All they did was read from a script and didn't even try to resolve the issue. Such a letdown!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Baseball ticket purchase

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had no idea how to buy a baseball ticket, but this guy Dan helped me out big time. He walked me through all the steps patiently, from choosing the seats to understanding the prices and fees. Dan really knew his stuff and was super nice to work with, which made the whole thing easy for me.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Christmas gift tickets

A

16 reviews

10.0
Overall Rating
Would buy here again
Yes

I was kinda freaking out when I couldn't find the tickets for the Christmas present I got for my daughter. Luckily, this guy Christian from customer service was super patient and really helped me find them. He went out of his way to make sure we had our tickets before we even got to the venue. I was really impressed by how much he cared and how quickly he solved the problem. Because of him, we had a great time at the event without any more worries. I'm grateful for Christian's awesome customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About Vivid Seats

Vivid Seats is an online marketplace that facilitates transactions between fans looking to buy or sell tickets to sports events, concerts, and theater performances. Founded in 2001 in Chicago, Illinois, the company has grown to become one of the leading ticket resale services in the United States, offering users an easy-to-use platform that emphasizes a robust selection of events, a secure purchasing process, and a loyalty program. Over the years, Vivid Seats has gained recognition for its customer service and innovation in the ticketing industry, continuously adapting to the evolving needs of event-goers and the digital marketplace.

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Contact Information

24 E. Washington St.

60602 Chicago

United States

📧 support@vividseats.com

☎ 8668488499

🌐 vividseats.com

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Last update: November 29, 2024

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