Vivid Seats

Vivid Seats - Reviews and experiences

Average rating
8.4 /10
Based on 27 reviews
Nov 2023-May 2024
Star distribution
53x
418x
32x
24x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (27)

Concert tickets

Booking

I got concert tickets from this platform recently and I gotta say, it was a pretty smooth experience. It was easy to add the tickets to my Apple wallet and set reminders, which was super handy. The concert was so good and the seats were just right. It was a great night for both my daughter and me, all thanks to the tickets I got from here.

Ticket purchase satisfaction

Booking

This company is honestly amazing at making the ticket buying process super easy and smooth. I've bought tickets from them a bunch of times and they never let me down. Their website is so easy to use, they have a huge selection of tickets, and checking out is a breeze. Plus, their customer service is always there to help with any questions or issues. I totally recommend this company for all your ticket needs.

PayPal payment issue

Booking

I had a frustrating experience trying to buy something on the website using PayPal. Even though I picked it as my payment method, the transaction wouldn't work on the app. It was really annoying and confusing, especially since PayPal was supposed to be an option. As a last resort, I decided to call customer service for help. I was pleasantly surprised that the person I talked to was professional and super helpful. She patiently walked me through the payment process and fixed the problem quickly. It was a nice change from the usual trouble I have in these situations, and I was able to finish my purchase without any more issues.

Concert ticket purchase

Booking

The CeCe concert I went to was so great, eh! The vibe was awesome and the energy was infectious. It was my first time buying tickets from this place, and it was so easy and stress-free. I'll definitely tell all my friends about this company.

Concert tickets for my daughter

Booking

I had a really good experience buying tickets for a concert for my daughter on this site. The website was easy to use, and I found the tickets I wanted without any problems. The tickets arrived on time, and everything went smoothly. I'm grateful for the safe space created for my daughter to have a great time at the concert. Thanks a lot.

Saw Sleep Token

Booking

Yeah, so I went and checked out Sleep Token, eh? They had these tickets that were secure and non-transferable, so the website I usually use wasn't gonna cut it. But I figured I'd take a chance, and hey, it all worked out without any issues. They even sent me a secure link with my Ticketmaster barcodes. It was a wicked concert, buddy.

Quick delivery, streamlined process

Booking

The tickets came early before the show, which was a nice surprise. Everything went really smoothly, from buying the tickets to getting them. The concert was amazing, and I will definitely use this service again next time.

My tickets never arrived

Booking

I was really looking forward to going to that concert, but you won't believe what happened. The tickets I ordered never arrived! I purchased them months ago, about 4 months ahead of time, and now I missed out on all the excitement. It feels like I ended up wasting my money for nothing!

Incorrectly issued tickets

Booking

So, I gotta tell you about my recent ticket-buying nightmare on this site. I got a receipt for the right game, but when the tickets arrived, they were for a completely different one! Can you believe it? I was really looking forward to that game and had even flown in just for it. But the worst part was the customer service team didn't do anything to fix it, so I had to go back online and shell out big bucks for new tickets. I was so frustrated by the whole mess, I won't be using this platform again, that's for sure.

Nosebleed tickets

Booking

I bought some last-minute upper deck tickets for a concert, and to my surprise, I ended up with an awesome seating arrangement! I was right next to the stage where Mick Jagger was performing. It was honestly one of the best nights of my life. As a younger fan, I've grown up listening to The Rolling Stones, so it was a dream come true to see them live. The vibe was amazing, and the band still had that same charm and energy on stage. It was a really unforgettable experience that I'll hold dear forever.

Payment Issues

Booking

I had some trouble trying to buy something on the app the other day. I kept trying to use PayPal but it just wouldn't work. After a few failed attempts, I had to switch to Klarna to pay. You should have someone check if PayPal payments are working right. Also, Google kept sending me to the app instead of the website, which was kinda annoying.

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About Vivid Seats

Vivid Seats is an online marketplace that facilitates transactions between fans looking to buy or sell tickets to sports events, concerts, and theater performances. Founded in 2001 in Chicago, Illinois, the company has grown to become one of the leading ticket resale services in the United States, offering users an easy-to-use platform that emphasizes a robust selection of events, a secure purchasing process, and a loyalty program. Over the years, Vivid Seats has gained recognition for its customer service and innovation in the ticketing industry, continuously adapting to the evolving needs of event-goers and the digital marketplace.

Contact Information

24 E. Washington St.

60602 Chicago

United States

📧 support@vividseats.com

☎ 8668488499

🌐 vividseats.com

Last update: November 29, 2024

Website (Partner link)

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