Virgin Holidays

Virgin Holidays reviews

24 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
100%
Would buy here again
Ordering
9.8
Service
10.0
Pricing
8.8
Delivery
10.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Family holiday to New York

9.5

"I wasn't sure what to expect when I called about planning a family trip to New York, but Zoe Knights went above and beyond. She was super frie..."

Most Voted

Vacation booking

9.0

"My vacation advisor was absolutely amazing! She made me feel like she was my best friend taking care of everything for me, but still in a very prof..."

Reviews (24)

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Family holiday to New York

C

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I wasn't sure what to expect when I called about planning a family trip to New York, but Zoe Knights went above and beyond. She was super friendly and really knew her stuff. She made me feel at ease and sure about booking with the company. Her excitement and great advice got me really pumped, and I couldn't be happier with the help I got. It's not often you find such awesome customer service, but Zoe really stands out. I'm really happy I chose to book my trip with them, all thanks to her amazing help.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Large party holiday booking

J

9 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service I got when booking my holiday for a big group was amazing. The person helping me, let's call her Gemma, really went the extra mile to make sure everything was perfect. She took care of all the details, from booking flights to finding accommodations. Her communication was excellent, keeping me updated throughout the whole process. I couldn't have asked for a better experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Best vacation ever

K

4 reviews

10.0
Overall Rating
Would buy here again
Yes

We always book our vacations with this company because they have the best service and prices, eh! Our agent, Kate, was super helpful and found us the perfect Florida stay and cruise vacation. The whole process was really easy and we are so pumped for our trip, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Went to the store to check out trip options

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to the store to check out vacation spots. The lady who assisted us was so friendly and helpful. We decided to book a trip and it was amazing. She was truly a gem.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Fly drive holiday booking

C

26 reviews

10.0
Overall Rating
Would buy here again
Yes

The service at the store was amazing. Sarah Burgess at the Next store in Nottingham Giltbrook provided us with top-notch customer service. She listened to us and suggested a better fly drive option than what we were thinking. The whole process was quick, simple, and we even got gift bags for our kids. It was great to have someone knowledgeable to talk to in person. Thanks a lot, Sarah Burgess and Virgin Holidays!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Vacation booking

J

6 reviews

9.5
Overall Rating
Would buy here again
Yes

My time dealing with the staff at this agency was amazing. Terry and the others really went the extra mile to help me choose the best vacation spot. They took the time to answer all my questions, no matter how small, and made sure I understood everything. Because of their expertise, I felt confident and well-prepared for my trip.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Vacation booking assistance

Y

29 reviews

10.0
Overall Rating
Would buy here again
Yes

The advisor I worked with was such a pro at planning vacations. She knew her stuff when it came to different destinations and hotels, and she helped me put together an awesome itinerary for my holiday. Not only did she suggest great places to visit, but she also went out of her way to find me the best deal that wouldn't break the bank. I was seriously blown away by how helpful and knowledgeable she was.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Top-notch travel advisor

A

5 reviews

9.5
Overall Rating
Would buy here again
Yes

Louise is just amazing when it comes to booking our vacations. She always finds us the perfect places to stay, flights, and even tickets to theme parks. She's always so accommodating and goes the extra mile to make sure our holiday is exactly how we want it. Whenever we see her, she always takes the time to ask about our kids and makes sure they're well looked after. We've never been anything less than completely satisfied with her outstanding service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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My vacation booking

M

6 reviews

10.0
Overall Rating
Would buy here again
Yes

Sophie Conlon over at Silverlink Next was incredible! She replied to all my questions really quickly and was so helpful with all the changes I wanted to make to my booking. She made everything super easy and stress-free. I would definitely recommend her to anyone who's looking to book a vacation.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Trip to Vegas and LA

C

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I just booked a trip with this travel agency for a vacation in Vegas and LA, and I have to say, I was really happy with the help I got. The agent took the time to find me the best deals and put together an awesome package. I not only got a great price, but they also gave me some great tips for things to see and do in both places. Thanks to the agent, my trip went really well and was a lot of fun. I would definitely recommend their services to anyone wanting a hassle-free vacation planning experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Family holiday booking to Orlando

S

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just booked a family vacation to Orlando through this company, eh. The whole process went really smoothly, and I liked getting all the updates and emails leading up to our trip. The check-in and flights were great, with comfy seats and lots of legroom. The service on board was top-notch, and the food was surprisingly good for airplane food, eh. I also got park tickets and a car through them, and the prices were pretty competitive, especially when there was a sale on, eh. While we were away, I had a little question and their reps quickly sorted it out. Overall, I had a really positive experience with the company and we had a fantastic vacation.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Disney holiday booking

H

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just booked my fifth Disney vacation through this company, and I have to say, I was really impressed by the great service. The staff really made sure to ask all the right questions to make sure everything was just the way I wanted it. They went above and beyond to take care of all the details, so I didn't have to stress. I want to give a big shoutout to Melanie for her amazing customer service, patience, and help with finalizing my booking for January. She even took care of my rewards points and booked my seats on the flights, which made everything go smoothly and stress-free.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Changing holiday dates

S

2 reviews

10.0
Overall Rating
Would buy here again
Yes

So, eh, I had to change up my holiday dates and it was kinda stressing me out, you know? But then I chatted with this guy named Stephen and he was honestly the greatest! He gave me a call and sorted everything out for me, which was such a relief. I was really concerned about extra fees and stuff, but Stephen made sure everything was all good. I don't usually write reviews, but I had to give him a shoutout. Thanks again, Stephen!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Family trip to Disney

L

1 reviews

9.5
Overall Rating
Would buy here again
Yes

OMG, so we just booked a family trip to Disney today with the help of Charlotte and her team. It was seriously amazing! Charlotte was so knowledgeable about all things Disney and made booking our first trip a breeze. Thank you so much, from the Hudson family!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Last-minute holiday changes

D

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to change my holiday plans last minute and the customer service rep I talked to was so amazing! She sorted everything out for me, changed my start date, added more flights, and made sure I could still stay at the hotels I wanted. Her dedication to making sure my holiday was stress-free, even with the changes, really impressed me.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Booking upgrade made easy

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

My experience with upgrading my booking at this company was really stress-free. The staff member I talked to was super helpful and even went the extra mile to answer my panicked emails when I thought I messed up. Their great customer service and efficiency has definitely made me a loyal customer.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Um, Going on a trip

L

7 reviews

9.5
Overall Rating
Would buy here again
Yes

So today, me and my family booked a trip with this awesome guy named Andrew. He had so many great ideas for our trip, and now we have to wait a whole year! Ugh, why can't it be sooner?

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Holiday booked thanks to Miriam's fantastic service

S

22 reviews

10.0
Overall Rating
Would buy here again
Yes

Miriam was amazing help when I was booking my holiday. She provided excellent service and really made the whole experience enjoyable. It's rare to get such fantastic service from a big company, so big props to her and the team. Please pass on my thanks to her for making the booking process easy and stress-free.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Orlando holiday booked with exceptional agent

R

5 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently booked a trip to Orlando with an amazing agent. It was such a smooth process, thanks to how professional and friendly they were. As soon as I walked in, I felt like a VIP. The agent really took care of us and made booking a breeze. It was so much better than the usual online booking routine. Thanks for making us feel so important!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Husband's 60th America birthday trip

K

3 reviews

10.0
Overall Rating
Would buy here again
Yes

First time booking with this company, and I gotta say, they were top-notch. The service was excellent and the staff was super helpful. They really helped make my husband's birthday trip on March 15th extra special. Huge shoutout to the online team for their amazing assistance and the smooth booking process. Thanks a ton!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About Virgin Holidays

Virgin Holidays is a British travel company part of the Virgin Group, founded by Sir Richard Branson in 1985. It specializes in offering holiday packages to a wide range of destinations across the globe, including the USA, Caribbean, Africa, the Middle East, and Asia. The company is known for its focus on customer service and innovative holiday options. Virgin Holidays also works closely with its sister company, Virgin Atlantic, to provide complete flight and accommodation packages. Over the years, Virgin Holidays has expanded its offerings to include tailor-made travel experiences, aiming to cater to the specific needs and preferences of its customers.

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Contact Information

The VHQ, Fleming Way, Crawley

RH10 9AD Crawley, West Sussex

United Kingdom

📧 feedback@virginholidays.com

☎ 0344 472 9646

🌐 virginholidays.co.uk

Categories Virgin Holidays

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Last update: November 29, 2024

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