Virgin Holidays - Overall Rating based on 24 reviews
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Family holiday to New York
I wasn't sure what to expect when I called about planning a family trip to New York, but Zoe Knights went above and beyond. She was super friendly and really knew her stuff. She made me feel at ease and sure about booking with the company. Her excitement and great advice got me really pumped, and I couldn't be happier with the help I got. It's not often you find such awesome customer service, but Zoe really stands out. I'm really happy I chose to book my trip with them, all thanks to her amazing help.
Large party holiday booking
The customer service I got when booking my holiday for a big group was amazing. The person helping me, let's call her Gemma, really went the extra mile to make sure everything was perfect. She took care of all the details, from booking flights to finding accommodations. Her communication was excellent, keeping me updated throughout the whole process. I couldn't have asked for a better experience.
Best vacation ever
We always book our vacations with this company because they have the best service and prices, eh! Our agent, Kate, was super helpful and found us the perfect Florida stay and cruise vacation. The whole process was really easy and we are so pumped for our trip, eh!
Went to the store to check out trip options
I went to the store to check out vacation spots. The lady who assisted us was so friendly and helpful. We decided to book a trip and it was amazing. She was truly a gem.
Fly drive holiday booking
The service at the store was amazing. Sarah Burgess at the Next store in Nottingham Giltbrook provided us with top-notch customer service. She listened to us and suggested a better fly drive option than what we were thinking. The whole process was quick, simple, and we even got gift bags for our kids. It was great to have someone knowledgeable to talk to in person. Thanks a lot, Sarah Burgess and Virgin Holidays!
Vacation booking
My time dealing with the staff at this agency was amazing. Terry and the others really went the extra mile to help me choose the best vacation spot. They took the time to answer all my questions, no matter how small, and made sure I understood everything. Because of their expertise, I felt confident and well-prepared for my trip.
Vacation booking assistance
The advisor I worked with was such a pro at planning vacations. She knew her stuff when it came to different destinations and hotels, and she helped me put together an awesome itinerary for my holiday. Not only did she suggest great places to visit, but she also went out of her way to find me the best deal that wouldn't break the bank. I was seriously blown away by how helpful and knowledgeable she was.
Top-notch travel advisor
Louise is just amazing when it comes to booking our vacations. She always finds us the perfect places to stay, flights, and even tickets to theme parks. She's always so accommodating and goes the extra mile to make sure our holiday is exactly how we want it. Whenever we see her, she always takes the time to ask about our kids and makes sure they're well looked after. We've never been anything less than completely satisfied with her outstanding service.
My vacation booking
Sophie Conlon over at Silverlink Next was incredible! She replied to all my questions really quickly and was so helpful with all the changes I wanted to make to my booking. She made everything super easy and stress-free. I would definitely recommend her to anyone who's looking to book a vacation.
Trip to Vegas and LA
I just booked a trip with this travel agency for a vacation in Vegas and LA, and I have to say, I was really happy with the help I got. The agent took the time to find me the best deals and put together an awesome package. I not only got a great price, but they also gave me some great tips for things to see and do in both places. Thanks to the agent, my trip went really well and was a lot of fun. I would definitely recommend their services to anyone wanting a hassle-free vacation planning experience.
Family holiday booking to Orlando
I just booked a family vacation to Orlando through this company, eh. The whole process went really smoothly, and I liked getting all the updates and emails leading up to our trip. The check-in and flights were great, with comfy seats and lots of legroom. The service on board was top-notch, and the food was surprisingly good for airplane food, eh. I also got park tickets and a car through them, and the prices were pretty competitive, especially when there was a sale on, eh. While we were away, I had a little question and their reps quickly sorted it out. Overall, I had a really positive experience with the company and we had a fantastic vacation.
Disney holiday booking
I just booked my fifth Disney vacation through this company, and I have to say, I was really impressed by the great service. The staff really made sure to ask all the right questions to make sure everything was just the way I wanted it. They went above and beyond to take care of all the details, so I didn't have to stress. I want to give a big shoutout to Melanie for her amazing customer service, patience, and help with finalizing my booking for January. She even took care of my rewards points and booked my seats on the flights, which made everything go smoothly and stress-free.
Changing holiday dates
So, eh, I had to change up my holiday dates and it was kinda stressing me out, you know? But then I chatted with this guy named Stephen and he was honestly the greatest! He gave me a call and sorted everything out for me, which was such a relief. I was really concerned about extra fees and stuff, but Stephen made sure everything was all good. I don't usually write reviews, but I had to give him a shoutout. Thanks again, Stephen!
Family trip to Disney
OMG, so we just booked a family trip to Disney today with the help of Charlotte and her team. It was seriously amazing! Charlotte was so knowledgeable about all things Disney and made booking our first trip a breeze. Thank you so much, from the Hudson family!
Last-minute holiday changes
I had to change my holiday plans last minute and the customer service rep I talked to was so amazing! She sorted everything out for me, changed my start date, added more flights, and made sure I could still stay at the hotels I wanted. Her dedication to making sure my holiday was stress-free, even with the changes, really impressed me.
Booking upgrade made easy
My experience with upgrading my booking at this company was really stress-free. The staff member I talked to was super helpful and even went the extra mile to answer my panicked emails when I thought I messed up. Their great customer service and efficiency has definitely made me a loyal customer.
Um, Going on a trip
So today, me and my family booked a trip with this awesome guy named Andrew. He had so many great ideas for our trip, and now we have to wait a whole year! Ugh, why can't it be sooner?
Holiday booked thanks to Miriam's fantastic service
Miriam was amazing help when I was booking my holiday. She provided excellent service and really made the whole experience enjoyable. It's rare to get such fantastic service from a big company, so big props to her and the team. Please pass on my thanks to her for making the booking process easy and stress-free.
Orlando holiday booked with exceptional agent
I recently booked a trip to Orlando with an amazing agent. It was such a smooth process, thanks to how professional and friendly they were. As soon as I walked in, I felt like a VIP. The agent really took care of us and made booking a breeze. It was so much better than the usual online booking routine. Thanks for making us feel so important!
Husband's 60th America birthday trip
First time booking with this company, and I gotta say, they were top-notch. The service was excellent and the staff was super helpful. They really helped make my husband's birthday trip on March 15th extra special. Huge shoutout to the online team for their amazing assistance and the smooth booking process. Thanks a ton!
Review with most votes
Vacation booking
My vacation advisor was absolutely amazing! She made me feel like she was my best friend taking care of everything for me, but still in a very professional manner. The tips she ... Read onBy: J. Mante