Booking - Overall Rating based on 18 reviews
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Cancelled Booking Dispute
I had a really crappy experience with my booking getting cancelled, and then I saw that the place was up for rent again but at a higher price. They tried to tell me that I had cancelled it myself, but I know for sure I was fast asleep at 2am. I was super suspicious but felt like I had no choice 'cause the company said they couldn't do anything since I paid the host directly.
Flight booking issue
I was totally shocked by the terrible customer service I got when I had an issue with my flight reservation. The booking reference they gave me was wrong, so I couldn't check if my flight was confirmed, do online check-in, or make any changes. Even though they were the ones who booked my flight, they wouldn't help me fix the problem. That kind of service is just not okay, especially since I travel a lot. I definitely won't be using this company again, and I recommend others to book directly to avoid the same problems.
Flight tickets to China
So I was looking for a cheap flight to China and came across this website that looked really promising. The flight was advertised as only £449.99 for a round trip, which was such a great deal! I went through all the booking process, picked out my seats, used my credit card to pay, and then BOOM! Out of nowhere, the price jumped up to £890! Seriously, what a bummer. They should have been upfront with the real price right from the start, not spring it on me last minute like that. So frustrating!
Free cancellation hotel booking
I recently booked a hotel on this site that had a free cancellation option. It was too bad, but I ended up needing to cancel within that free period. Even though I gave them all the paperwork they asked for, Booking.com kept on bugging me for bank statements over and over for months. They ended up refunding the money into their own wallet system, only to take it back later. They kept sending me the same emails asking for the same documents, which was really annoying and baffling. Eventually, they wiped all traces of the booking and stopped replying to my messages.
Online booking experience
I can't believe how bold this company is, they won't take any responsibility for reservation issues. They just tell you to contact the property yourself if anything goes wrong. What's the point of using their services if they won't help you at all? Save yourself the trouble and book directly with the properties.
Caravan booking
I booked a caravan for a weekend getaway not too long ago using a booking platform. My excitement turned into disappointment when I got a cancellation notification from the platform last minute, the day before my trip. I got in touch with the owner and learned that they had actually informed the platform days earlier, but I was left in the dark until the last minute. I eventually found another place to stay, but the whole ordeal was super inconvenient and stressful. To make matters worse, when I reached out to the platform about their promise to cover the price difference for the new booking, they started making excuses and trying to back out of their word. The whole situation really rubbed me the wrong way and I won't be using their services again.
Travel insurance purchase
I recently bought some travel insurance from this website that only gives you one company to choose from. Super annoying, eh, because the company they were promoting didn't even have any contact info and their website was all confusing. I was left wondering why Booking would even team up with them when they don't seem to care about helping out us customers. Booking.com should really up their game and give people more choices and sort out these problems right away, for sure.
Partner account issue
Sorry, eh? My partner account got blocked outta nowhere and I've been tryna get it fixed up, but those customer service folks are a real pain, eh? They've been no help at all, just makin' me wait on the phone forever with nothing to show for it. Feels like they're avoidin' me on purpose. I've asked tons of times to have all my info and email account taken off their website, but I'm still stuck waitin'. I'm so fed up with this company, wouldn't suggest 'em to anyone, eh.
Accommodation Deposit
Last year, I put down a deposit for a place to stay, but the host never gave me my money back. I called customer service so many times and let me tell you, they were completely useless! I even had to send them letters threatening to sue, but I never heard back. Just awful!
Booking communication inefficiency
My experience trying to fix problems with my booking was so frustrating because of how bad the communication was. I sent so many emails but nothing got fixed. It was a huge waste of time and energy.
Overnight stay at problematic accommodation
My fam and I went through a scary situation at the place we stayed in Zagreb. Late at night, some random person got into my sister's room by using the reception code. Even though it was really upsetting, neither the hotel nor the booking site apologized or helped us out. This whole thing has made me super unsure about using this service again. I can't honestly suggest it to anyone else.
Mistake with booking
This is the second time I've screwed up my booking and I was supposed to be on vacation today, eh! I called customer service and talked to this guy named Joe who was super chill. He put me on hold while he fixed everything with the hotel for me, and I didn't have to pay any extra money. Joe, you're the best, eh! My stress levels went back to normal, thanks to you!
My experience with a flexible ticket purchase
I bought a flexible ticket from Booking that ended up costing me an extra $300. When I needed to change my plans because of a medical emergency in Thailand, the customer service was really disappointing. It took forever to even get connected to someone through online chat. And then, once I finally did, I was only given 3 options. And when those didn't work, I had to start all over again. It was pretty clear that the customer service rep didn't really know what they were doing because they said some changes weren't possible, only to find out later that they were. They then told me I had to make an expensive long-distance call from Thailand to the UK to sort it out. The whole thing was so frustrating, especially since I had paid extra for what was supposed to be good service.
Trip booking issues in Spain
During our road trip in Spain, we ran into some issues with booking online. Out of 8 bookings, 3 messed up. Two hotel bookings got cancelled out of nowhere, leaving us clueless. Luckily, we managed to save one reservation and booked an apartment instead. Another time, we had trouble with a car rental. Even though we paid in advance, we waited at the rental spot for 2 hours because the platform couldn't sort out a replacement. It sucked because we wasted time waiting for them to fix it.
Accommodation booking for two day break in Brighton
I just booked a little getaway to Brighton for two days using an online travel site. I planned everything months ahead to make sure it would be a great trip. But let me tell you, dealing with their customer service was a total letdown. My first booking got cancelled last minute, so I had to scramble to book another place. And then, just 2 and a half hours before I was supposed to check in, I got another cancellation notice. I spent hours on the phone with customer service, waiting on hold forever. Finally, they let me book something else, but guess what? That booking got cancelled too! After a lot of back and forth, I was able to secure a reservation, but it was more expensive and not where I wanted to stay originally. It was such a headache that I've decided to avoid that platform for future trips and stick to using Airbnb instead.
Accommodation mix-up
We booked an apartment in Nice online, but when we got there, they put us in a different place 1.1km away without even asking us first. We called customer service and it was no help at all. All they kept saying was that the owner is responsible, instead of trying to fix the problem. It looks like they're still letting people book a place that the owner says isn't even real.
Flight booking experience
I've been using Booking.com for years, mainly for booking hotels. The platform has always been great with its easy-to-use search filters, competitive prices, and smooth booking process. I've never had any issues with hotel bookings and have always been happy with the service.<br><br>Recently, I tried booking a flight through Booking.com, and it was a disaster. After confirming my British Airways flight, things went downhill. I got a text with flight details and a link to GoToGate. Despite the money being taken from my account, I never got an email confirmation, booking number, or any record of my flight in my account.<br><br>Trying to reach customer service was a nightmare. The lack of a real person to help with my concerns was frustrating. The automated responses kept telling me to call a phone line that needed a booking number and pin, which I didn't have because of the lack of confirmation.<br><br>In the end, booking a flight with Booking.com was a huge disappointment. I feel let down and unsure how to fix things without speaking to a real person.
Booking experience
I had a lousy experience with my recent booking on this platform, eh. The listing was all wrong and not accurate, and when I tried to give a bad review, it got pushed down by older good ones. It seems like they care more about positive feedback than real customer stories. Plus, there were obviously fake reviews from sellers that they didn't take down even after they were reported. It's just too bad that Booking doesn't own up to these misleading practices, eh.
Review with most votes
Booking experience
I had a lousy experience with my recent booking on this platform, eh. The listing was all wrong and not accurate, and when I tried to give a bad review, it got pushed down by ol... Read onBy: A. Lehner