Trip.com

Trip.com - Reviews and experiences

Average rating
9.0 /10
Based on 43 reviews
(Oct 2023-Nov 2025)
Sterverdeling
511x
426x
36x
20
10

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Reviews (43)

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Almost didn't book

9.0

Was about to bail — moving day left my back a mess and past experiences made me wary, but the booking was actually simple, crew showed up calm and careful, my doubts faded and I'm relieved.

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Quick delivery

9.0

Saw it on a friend's post and they tipped me. Delivery was quick. Customer service fixed a small mix-up, polite and efficient.

Detailed Ratings
Order8.0
Service10.0
Price8.0
Delivery10.0
Would buy here again Yes

No fuss buy

9.0

Saw it at a buddy's place and I was iffy at first, thought it'd be overhyped, but after trying it a few days the doubts melted — kinda relieved, really easy, no drama.

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Mostly smooth booking

9.6

Halfway through move

Detailed Ratings
Order10.0
Service10.0
Price8.0
Delivery10.0
Would buy here again Yes

Quick and handy

9.0

Quick and reliable — a friend showed it, small hiccups

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Not kidding, really good

9.6

Love it — used last night, impressed.

Detailed Ratings
Order10.0
Service10.0
Price8.0
Delivery10.0
Would buy here again Yes

Small win

7.6

Felt satisfied when price dropped.

Detailed Ratings
Order8.0
Service8.0
Price6.0
Delivery8.0
Would buy here again Yes

Quietly impressed

8.6

Nice feel, surprisingly cheap

Detailed Ratings
Order8.0
Service8.0
Price10.0
Delivery8.0
Would buy here again Yes

Quick reply, minor niggle

8.0

Overall pleased, reply was quick but brief

Detailed Ratings
Order8.0
Service8.0
Price8.0
Delivery8.0
Would buy here again Yes

Snagged tickets, breathed out

9.6

Needed seats last-minute, really relieved.

Detailed Ratings
Order10.0
Service10.0
Price8.0
Delivery10.0
Would buy here again Yes

Pretty straightforward

9.0

Glad it worked, easy to use.

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Almost didn't book

9.0

I hesitated before booking, tried yesterday — smooth, kinda relieved

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Small win

9.6

Knew I was happy — works every morning, thankful.

Detailed Ratings
Order10.0
Service10.0
Price8.0
Delivery10.0
Would buy here again Yes

Quietly impressed

9.0

Smooth checkout, paid fast — honestly glad it worked, eh?

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Thought it'd be a hassle

9.6

Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved

Detailed Ratings
Order8.0
Service10.0
Price10.0
Delivery10.0
Would buy here again Yes

Smooth simple booking

9.0

Booking was easy, no surprises — quick process; had worse with other companies, so relieved.

Detailed Ratings
Order10.0
Service8.0
Price8.0
Delivery10.0
Would buy here again Yes

Decent deal, small annoyances

8.0

Worth it overall, saved cash but booking felt clunky for commute

Detailed Ratings
Order6.0
Service8.0
Price10.0
Delivery8.0
Would buy here again Yes

Saved my move

8.6

Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.

Detailed Ratings
Order8.0
Service10.0
Price6.0
Delivery10.0
Would buy here again Yes

Quick and mellow booking

8.6

I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.

Detailed Ratings
Order10.0
Service8.0
Price6.0
Delivery10.0
Would buy here again Yes

Surprisingly handy travel app

9.6

clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.

Detailed Ratings
Order10.0
Service10.0
Price8.0
Delivery10.0
Would buy here again Yes

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

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Last update: November 24, 2025

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