Trip.com - Reviews and experiences

The worst customer service and resolution i've seen in many years. My booking was half cancelled and none of the human agents were able to find a resolution. They expedited it, and every time i contacted i was told the same stuff and timeline of resolve continued to increase by 4-6 hours every time i checked.

I spoke with 6 agents in 24 hours and had to explain again and again the situation. Empty promises

I booked a flight for a business trip two months in advance. The day before, I find out the first leg of my trip had been cancelled — trip.com had not even informed me, let alone changed my flight. I had to spend hours on my phone with customer service — three times. First, they rebooked me on the wrong flights. Then, they promised a response that never arrived. I had to explain the same every time, they seemed to have no record of anything. At some point, they had changed the flight for my second leg to an earlier time than that for the first! Brilliant. In the end, they did not solve the issue and I had to book a new flight on my own, hours before my trip. Absolutely unprofessional and unreliable. Will not use them again.

Halfway through move

Quick and reliable — a friend showed it, small hiccups

Love it — used last night, impressed.

Felt satisfied when price dropped.

Nice feel, surprisingly cheap

Overall pleased, reply was quick but brief

Needed seats last-minute, really relieved.

Glad it worked, easy to use.

I hesitated before booking, tried yesterday — smooth, kinda relieved

Knew I was happy — works every morning, thankful.

Smooth checkout, paid fast — honestly glad it worked, eh?

Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved

Booking was easy, no surprises — quick process; had worse with other companies, so relieved.

Worth it overall, saved cash but booking felt clunky for commute

Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.

I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.

clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.

I've booked so many trips on this website and it's been great! The airlines and hotels always come through with my bookings, which is awesome. The website is easy to navigate and really quick at confirming everything. They also get back to me fast whenever I have questions. On top of that, they provide me with plenty of helpful information and reminders for my trips. And I especially enjoy racking up points for booking through them!