Trip.com

Trip.com reviews

37 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
97%
Would buy here again
Ordering
9.0
Service
9.0
Pricing
8.4
Delivery
9.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Quietly impressed

8.6

"Nice feel, surprisingly cheap"

By: Nitzsche Read on →
Most Voted

Flight booking experience

10.0

"I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of ch..."

By: M. Murazik Read on →

Reviews (37)

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Small win

W
Weber

25 reviews

7.6
Overall Rating
Would buy here again
Yes

Felt satisfied when price dropped.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Quietly impressed

N
Nitzsche

22 reviews

8.6
Overall Rating
Would buy here again
Yes

Nice feel, surprisingly cheap

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Quick reply, minor niggle

M
marcelina

6 reviews

8.0
Overall Rating
Would buy here again
Yes

Overall pleased, reply was quick but brief

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Snagged tickets, breathed out

S
S. Parisian

2 reviews

9.6
Overall Rating
Would buy here again
Yes

Needed seats last-minute, really relieved.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Pretty straightforward

M
Morton Smith

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Glad it worked, easy to use.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Almost didn't book

V
Vernie Conroy

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I hesitated before booking, tried yesterday — smooth, kinda relieved

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Small win

W
willis

5 reviews

9.6
Overall Rating
Would buy here again
Yes

Knew I was happy — works every morning, thankful.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quietly impressed

M
Markus

10 reviews

9.0
Overall Rating
Would buy here again
Yes

Smooth checkout, paid fast — honestly glad it worked, eh?

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Thought it'd be a hassle

L
Lon Kutch

1 reviews

9.6
Overall Rating
Would buy here again
Yes

Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Smooth simple booking

D
Dominique Wyman

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Booking was easy, no surprises — quick process; had worse with other companies, so relieved.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Decent deal, small annoyances

C
Camilla Bode

1 reviews

8.0
Overall Rating
Would buy here again
Yes

Worth it overall, saved cash but booking felt clunky for commute

Detailed Ratings

Order
6.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Saved my move

M
Maryjane Lehner

1 reviews

8.6
Overall Rating
Would buy here again
Yes

Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
10.0

Do you already have an account?

Quick and mellow booking

R
Robbie

10 reviews

8.6
Overall Rating
Would buy here again
Yes

I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.

Detailed Ratings

Order
10.0
Service
8.0
Price
6.0
Delivery
10.0

Do you already have an account?

Surprisingly handy travel app

H
Harvey

24 reviews

9.6
Overall Rating
Would buy here again
Yes

clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Room upgrade, modern design, helpful staff, good location near the river.

C
Cartwright

21 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I was pleasantly surprised by the room upgrade and the modern design at the place. The staff was super helpful, especially in showing me how to use the washing machine and fixing a problem I had. The location was awesome, being close to the river for a nice jog and a view of Macao. The taxi ride to Gongbei didn't break the bank, only around 12rmp. All in all, I had a fantastic experience and I just wanna send a big thank you to everyone who made it happen.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

I booked flights and hotels, so cool!

A
Audra Gusikowski

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've booked so many trips on this website and it's been great! The airlines and hotels always come through with my bookings, which is awesome. The website is easy to navigate and really quick at confirming everything. They also get back to me fast whenever I have questions. On top of that, they provide me with plenty of helpful information and reminders for my trips. And I especially enjoy racking up points for booking through them!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight and accommodation booking

S
Sam

7 reviews

9.5
Overall Rating
Would buy here again
Yes

Trip.com has been super helpful with all my flight and hotel bookings. The virtual assistant feature is great because it reminds me about my upcoming flights and stays, keeping me organized. And during the COVID-19 pandemic, Trip.com really came through by getting me a refund for a canceled flight instead of just giving me a voucher, which I really appreciated.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Booking experience

S
Schuster

23 reviews

8.0
Overall Rating
Would buy here again
Yes

I gotta say, I thought the website was super easy to use for booking. They had a bunch of options in case anything unexpected came up, which was nice. The choices they gave me and how simple it was to pay made the whole experience really good. Although, it would be helpful to have a contact number for any urgent questions or issues that pop up.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Airport car transfer booking

V
Viola

7 reviews

10.0
Overall Rating
Would buy here again
Yes

Simple to navigate, great prices, and booking was a breeze. I booked a car transfer from the airport that was more affordable than a taxi, and when I arrived, they knew my name. The car was clean and roomy, and the driver even offered water. Such great value and service overall!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Ticket booking process

A
alfonso

4 reviews

9.0
Overall Rating
Would buy here again
Yes

Wow, getting tickets was so easy! I just scanned the QR code at the ferry entrance. But watch out for those scammers at Battery Park, just ignore them and look for the signs to get to the Statue of Liberty.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

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Last update: November 5, 2025

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