Trip.com

Trip.com reviews

24 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.0
Service
9.0
Pricing
8.6
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Room upgrade, modern design, helpful staff, goo...

10.0

"I gotta say, I was pleasantly surprised by the room upgrade and the modern design at the place. The staff was super helpful, especially in showing ..."

Most Voted

Flight booking issue

7.5

"The booking process went pretty smoothly and all, but then things got messy when I tried to find my booking info with the airline. Pegasus Airlines..."

Reviews (24)

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Room upgrade, modern design, helpful staff, good location near the river.

C

21 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I was pleasantly surprised by the room upgrade and the modern design at the place. The staff was super helpful, especially in showing me how to use the washing machine and fixing a problem I had. The location was awesome, being close to the river for a nice jog and a view of Macao. The taxi ride to Gongbei didn't break the bank, only around 12rmp. All in all, I had a fantastic experience and I just wanna send a big thank you to everyone who made it happen.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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I booked flights and hotels, so cool!

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've booked so many trips on this website and it's been great! The airlines and hotels always come through with my bookings, which is awesome. The website is easy to navigate and really quick at confirming everything. They also get back to me fast whenever I have questions. On top of that, they provide me with plenty of helpful information and reminders for my trips. And I especially enjoy racking up points for booking through them!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight and accommodation booking

S

6 reviews

9.5
Overall Rating
Would buy here again
Yes

Trip.com has been super helpful with all my flight and hotel bookings. The virtual assistant feature is great because it reminds me about my upcoming flights and stays, keeping me organized. And during the COVID-19 pandemic, Trip.com really came through by getting me a refund for a canceled flight instead of just giving me a voucher, which I really appreciated.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Booking experience

S

22 reviews

8.0
Overall Rating
Would buy here again
Yes

I gotta say, I thought the website was super easy to use for booking. They had a bunch of options in case anything unexpected came up, which was nice. The choices they gave me and how simple it was to pay made the whole experience really good. Although, it would be helpful to have a contact number for any urgent questions or issues that pop up.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Airport car transfer booking

V

7 reviews

10.0
Overall Rating
Would buy here again
Yes

Simple to navigate, great prices, and booking was a breeze. I booked a car transfer from the airport that was more affordable than a taxi, and when I arrived, they knew my name. The car was clean and roomy, and the driver even offered water. Such great value and service overall!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Ticket booking process

A

4 reviews

9.0
Overall Rating
Would buy here again
Yes

Wow, getting tickets was so easy! I just scanned the QR code at the ferry entrance. But watch out for those scammers at Battery Park, just ignore them and look for the signs to get to the Statue of Liberty.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Flight ticket refund issue

M

4 reviews

8.5
Overall Rating
Would buy here again
Yes

I had a problem with my flight ticket, it wasn't issued and it caused a ton of stress and frustration. After quite a few back and forths with customer service, Julie was finally able to help us out and give us a full refund back into our bank accounts. It was such a relief to not end up losing any money in the end.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Flight booking assistance

B

26 reviews

10.0
Overall Rating
Would buy here again
Yes

Appreciate the awesome customer service, especially Darren, for helping me with my return flight booking. Thanks to him, I'm feeling good about my upcoming trip - a big change from my last nightmare flight. Really thankful for the genuine support and I'm definitely sticking with this company for their reliable customer service team.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quiet hotel during Ramadan, limited towels at the swimming pool, average breakfast variety

V
7.0
Overall Rating
Would buy here again
Yes

Eh, so, I was at this hotel during Ramadan, eh. Gotta say, it was pretty peaceful and quiet, you know? One cool thing was we pretty much had the whole swimming pool to ourselves, not many other guests using it. But, I gotta tell ya, the pool guy only wanted to give us one towel per room. Seemed a bit weird and strict, eh? We needed more towels for our group, but after a bit of back and forth, we finally got them. It was a bit of a pain though, unnecessary, you know?

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Flight booking price increase

N

15 reviews

6.5
Overall Rating
Would buy here again
Yes

I booked a flight from Singapore to Tiruchirappalli on this platform not too long ago. The original price I saw was S$150, but as I got closer to confirming everything, the price jumped up to S$210. I was really bummed out by that unexpected increase right at the end. Still, I went ahead and booked the flight anyways. Hopefully, this platform can figure out a way to prevent these surprising price hikes during booking so that customers like me don't get caught off guard in the future.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

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Credit card promotion discount ease of use

L

1 reviews

7.0
Overall Rating
Would buy here again
Yes

The credit card promo for discounts was kinda hard to use with all the conditions. It'd be better if they made it easier for us. I noticed that Booking.com and Agoda are much simpler to use for booking online. Also, the prices on Trip.com were all over the place, some cheaper than others, which can be confusing for us customers.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Senior rail card and train ticket purchase

A

3 reviews

10.0
Overall Rating
Would buy here again
Yes

I was able to snag a great deal on my senior rail card and train ticket, plus some extra discounts. This app is like a mix of all the top discount apps. It even looks for split tickets to find you the cheapest route. I'm really enjoying it at the moment.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Flight booking

S

3 reviews

10.0
Overall Rating
Would buy here again
Yes

Whoa, that site for finding flights was awesome! They had tons of options to choose from. It was really easy to find a great deal on a flight. I'm looking forward to using this site again for my next trip. Thanks a lot!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Hotel booking

A

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I was totally blown away by all the different hotels I found on that platform for my trip. And the prices were pretty reasonable too. Booking was a breeze, got my confirmation right away. I've used this service a few times now and they haven't let me down yet. Checking in at the hotel was quick and easy, which just made the whole experience even better. I'm definitely gonna keep using this platform for my future trips.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Effortless booking process

M

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Booking with Trip.com was so easy, eh! Their website was super easy to use, so I could easily find what I was looking for and pick the perfect time slot for me. They were really flexible too, making it a breeze to change my appointment if I needed to. Their confirmation process was quick and efficient, so I never missed a thing. I was really impressed with how convenient and efficient the whole booking experience was. It's clear that Trip.com cares about making their customers happy, and I'll definitely be booking with them again in the future.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Trip to Zhuhai

B

1 reviews

9.5
Overall Rating
Would buy here again
Yes

My partner and I had a fantastic three-night stay at a wonderful hotel in Zhuhai. We were treated like kings and queens right from the start, with our room overlooking the sea being tidy, roomy, and cozy. The hotel staff went above and beyond, offering us assistance with travel tips and suggesting great restaurants. Taking a dip in the pool was a nice way to relax after our busy days exploring the city. We really appreciated the complimentary meals and drinks, it added to our enjoyment of the stay. Overall, it was an incredible experience that I would highly recommend to anyone looking for a top-notch hotel in Zhuhai.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Online casino experience

T

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been a loyal customer of this online gambling site for years now, and let me tell you, it's the best! The games they offer are so diverse and convenient. And don't even get me started on their awesome promotions and bonuses. But what really makes this site stand out is their VIP manager, Tammy. She goes the extra mile to make sure we're happy. Tammy doesn't just talk to us, she gives us great advice and bonuses that suit our personal preferences. I really appreciate how dedicated she is to us customers.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Flight upgrade due to delay

E

1 reviews

6.0
Overall Rating
Would buy here again
No

The flight upgrade I had to pay for due to a more than 7-hour delay was frustrating, eh? I get that the delay was because of the weather, but getting emails every hour about it was annoying. If I'd known about it from the start, I would've rather stayed home than spend all that time waiting at the airport. Even though it was a hassle, being able to upgrade to business class made it a bit easier to handle, especially since it was a long flight on a big plane.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

Do you already have an account?

Trips to China, Vietnam, Indonesia, Russia

K

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've booked my trips at least three times with this service and every time has been great. Buying tickets, reserving hotels, and making changes was all easy peasy. And the reward program is a sweet little bonus that I'm pretty happy about. I definitely suggest using this service for all your travel needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Ticket purchase for Los Angeles trip

B

8 reviews

8.5
Overall Rating
Would buy here again
Yes

I got a ticket to Los Angeles from this online travel agent, and it took longer than usual for me to get it. Normally, I would get my ticket right away after I paid, but this time it took about 5 days. I was a bit worried, but the customer service team at Trip.com told me not to worry and to be patient while waiting for it to come from the airline. In the end, everything worked out and I was able to go on my trip to Los Angeles. Thank you, Trip.com!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

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Last update: November 29, 2024

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