Trip.com

Trip.com reviews

43 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
98%
Would buy here again
Ordering
9.2
Service
9.0
Pricing
8.4
Delivery
9.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Almost didn't book

9.0

"Was about to bail — moving day left my back a mess and past experiences made me wary, but the booking was actually simple, crew showed up calm and ..."

By: Teresa Read on →
Most Voted

Flight booking experience

10.0

"I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of ch..."

By: M. Murazik Read on →

Reviews (43)

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Would buy here again:
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Almost didn't book

T
Teresa

10 reviews

9.0
Overall Rating
Would buy here again
Yes

Was about to bail — moving day left my back a mess and past experiences made me wary, but the booking was actually simple, crew showed up calm and careful, my doubts faded and I'm relieved.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick delivery

J
Jermain

10 reviews

9.0
Overall Rating
Would buy here again
Yes

Saw it on a friend's post and they tipped me. Delivery was quick. Customer service fixed a small mix-up, polite and efficient.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

No fuss buy

W
wanda

6 reviews

9.0
Overall Rating
Would buy here again
Yes

Saw it at a buddy's place and I was iffy at first, thought it'd be overhyped, but after trying it a few days the doubts melted — kinda relieved, really easy, no drama.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Mostly smooth booking

W
Winston

10 reviews

9.6
Overall Rating
Would buy here again
Yes

Halfway through move

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and handy

A
Ahmed

7 reviews

9.0
Overall Rating
Would buy here again
Yes

Quick and reliable — a friend showed it, small hiccups

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Not kidding, really good

W
Windler

21 reviews

9.6
Overall Rating
Would buy here again
Yes

Love it — used last night, impressed.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Small win

W
Weber

25 reviews

7.6
Overall Rating
Would buy here again
Yes

Felt satisfied when price dropped.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Quietly impressed

N
Nitzsche

22 reviews

8.6
Overall Rating
Would buy here again
Yes

Nice feel, surprisingly cheap

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Quick reply, minor niggle

M
marcelina

6 reviews

8.0
Overall Rating
Would buy here again
Yes

Overall pleased, reply was quick but brief

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Snagged tickets, breathed out

S
S. Parisian

2 reviews

9.6
Overall Rating
Would buy here again
Yes

Needed seats last-minute, really relieved.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Pretty straightforward

M
Morton Smith

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Glad it worked, easy to use.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Almost didn't book

V
Vernie Conroy

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I hesitated before booking, tried yesterday — smooth, kinda relieved

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Small win

W
willis

5 reviews

9.6
Overall Rating
Would buy here again
Yes

Knew I was happy — works every morning, thankful.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quietly impressed

M
Markus

10 reviews

9.0
Overall Rating
Would buy here again
Yes

Smooth checkout, paid fast — honestly glad it worked, eh?

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Thought it'd be a hassle

L
Lon Kutch

1 reviews

9.6
Overall Rating
Would buy here again
Yes

Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Smooth simple booking

D
Dominique Wyman

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Booking was easy, no surprises — quick process; had worse with other companies, so relieved.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Decent deal, small annoyances

C
Camilla Bode

1 reviews

8.0
Overall Rating
Would buy here again
Yes

Worth it overall, saved cash but booking felt clunky for commute

Detailed Ratings

Order
6.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Saved my move

M
Maryjane Lehner

1 reviews

8.6
Overall Rating
Would buy here again
Yes

Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
10.0

Do you already have an account?

Quick and mellow booking

R
Robbie

10 reviews

8.6
Overall Rating
Would buy here again
Yes

I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.

Detailed Ratings

Order
10.0
Service
8.0
Price
6.0
Delivery
10.0

Do you already have an account?

Surprisingly handy travel app

H
Harvey

24 reviews

9.6
Overall Rating
Would buy here again
Yes

clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

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Last update: November 24, 2025

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