
Trip.com reviews
Featured Reviews
Spotlight: What are our customers saying?
Almost didn't book
"Was about to bail — moving day left my back a mess and past experiences made me wary, but the booking was actually simple, crew showed up calm and ..."
Flight booking experience
"I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of ch..."
Reviews (43)
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Almost didn't book
10 reviews
Was about to bail — moving day left my back a mess and past experiences made me wary, but the booking was actually simple, crew showed up calm and careful, my doubts faded and I'm relieved.
Detailed Ratings
Almost didn't book
Was about to bail — moving day left my back a mess and past experiences made me wary, but the booking was actually simple, crew showed up calm and careful, my doubts faded and I'm relieved.
Quick delivery
10 reviews
Saw it on a friend's post and they tipped me. Delivery was quick. Customer service fixed a small mix-up, polite and efficient.
Detailed Ratings
Quick delivery
Saw it on a friend's post and they tipped me. Delivery was quick. Customer service fixed a small mix-up, polite and efficient.
No fuss buy
6 reviews
Saw it at a buddy's place and I was iffy at first, thought it'd be overhyped, but after trying it a few days the doubts melted — kinda relieved, really easy, no drama.
Detailed Ratings
No fuss buy
Saw it at a buddy's place and I was iffy at first, thought it'd be overhyped, but after trying it a few days the doubts melted — kinda relieved, really easy, no drama.
Mostly smooth booking
10 reviews
Halfway through move
Detailed Ratings
Mostly smooth booking
Halfway through move
Quick and handy
7 reviews
Quick and reliable — a friend showed it, small hiccups
Detailed Ratings
Quick and handy
Quick and reliable — a friend showed it, small hiccups
Not kidding, really good
21 reviews
Love it — used last night, impressed.
Detailed Ratings
Not kidding, really good
Love it — used last night, impressed.
Small win
25 reviews
Felt satisfied when price dropped.
Detailed Ratings
Small win
Felt satisfied when price dropped.
Quietly impressed
22 reviews
Nice feel, surprisingly cheap
Detailed Ratings
Quietly impressed
Nice feel, surprisingly cheap
Quick reply, minor niggle
6 reviews
Overall pleased, reply was quick but brief
Detailed Ratings
Quick reply, minor niggle
Overall pleased, reply was quick but brief
Snagged tickets, breathed out
2 reviews
Needed seats last-minute, really relieved.
Detailed Ratings
Snagged tickets, breathed out
Needed seats last-minute, really relieved.
Pretty straightforward
1 reviews
Glad it worked, easy to use.
Detailed Ratings
Pretty straightforward
Glad it worked, easy to use.
Almost didn't book
1 reviews
I hesitated before booking, tried yesterday — smooth, kinda relieved
Detailed Ratings
Almost didn't book
I hesitated before booking, tried yesterday — smooth, kinda relieved
Small win
5 reviews
Knew I was happy — works every morning, thankful.
Detailed Ratings
Small win
Knew I was happy — works every morning, thankful.
Quietly impressed
10 reviews
Smooth checkout, paid fast — honestly glad it worked, eh?
Detailed Ratings
Quietly impressed
Smooth checkout, paid fast — honestly glad it worked, eh?
Thought it'd be a hassle
1 reviews
Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved
Detailed Ratings
Thought it'd be a hassle
Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved
Smooth simple booking
1 reviews
Booking was easy, no surprises — quick process; had worse with other companies, so relieved.
Detailed Ratings
Smooth simple booking
Booking was easy, no surprises — quick process; had worse with other companies, so relieved.
Decent deal, small annoyances
1 reviews
Worth it overall, saved cash but booking felt clunky for commute
Detailed Ratings
Decent deal, small annoyances
Worth it overall, saved cash but booking felt clunky for commute
Saved my move
1 reviews
Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.
Detailed Ratings
Saved my move
Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.
Quick and mellow booking
10 reviews
I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.
Detailed Ratings
Quick and mellow booking
I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.
Surprisingly handy travel app
24 reviews
clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.
Detailed Ratings
Surprisingly handy travel app
clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.
About Trip.com
Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.
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Last update: November 24, 2025





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