
Trip.com reviews
Featured Reviews
Spotlight: What are our customers saying?
Flight booking experience
"I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of ch..."
Reviews (37)
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Small win
25 reviews
Felt satisfied when price dropped.
Detailed Ratings
Small win
Felt satisfied when price dropped.
Quietly impressed
22 reviews
Nice feel, surprisingly cheap
Detailed Ratings
Quietly impressed
Nice feel, surprisingly cheap
Quick reply, minor niggle
6 reviews
Overall pleased, reply was quick but brief
Detailed Ratings
Quick reply, minor niggle
Overall pleased, reply was quick but brief
Snagged tickets, breathed out
2 reviews
Needed seats last-minute, really relieved.
Detailed Ratings
Snagged tickets, breathed out
Needed seats last-minute, really relieved.
Pretty straightforward
1 reviews
Glad it worked, easy to use.
Detailed Ratings
Pretty straightforward
Glad it worked, easy to use.
Almost didn't book
1 reviews
I hesitated before booking, tried yesterday — smooth, kinda relieved
Detailed Ratings
Almost didn't book
I hesitated before booking, tried yesterday — smooth, kinda relieved
Small win
5 reviews
Knew I was happy — works every morning, thankful.
Detailed Ratings
Small win
Knew I was happy — works every morning, thankful.
Quietly impressed
10 reviews
Smooth checkout, paid fast — honestly glad it worked, eh?
Detailed Ratings
Quietly impressed
Smooth checkout, paid fast — honestly glad it worked, eh?
Thought it'd be a hassle
1 reviews
Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved
Detailed Ratings
Thought it'd be a hassle
Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved
Smooth simple booking
1 reviews
Booking was easy, no surprises — quick process; had worse with other companies, so relieved.
Detailed Ratings
Smooth simple booking
Booking was easy, no surprises — quick process; had worse with other companies, so relieved.
Decent deal, small annoyances
1 reviews
Worth it overall, saved cash but booking felt clunky for commute
Detailed Ratings
Decent deal, small annoyances
Worth it overall, saved cash but booking felt clunky for commute
Saved my move
1 reviews
Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.
Detailed Ratings
Saved my move
Booked last-minute because I was moving and my back was killing me, needed a quick flight. Price jumped at payment — annoying — but customer service fixed it pretty fast and e-ticket arrived right away.
Quick and mellow booking
10 reviews
I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.
Detailed Ratings
Quick and mellow booking
I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.
Surprisingly handy travel app
24 reviews
clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.
Detailed Ratings
Surprisingly handy travel app
clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.
Room upgrade, modern design, helpful staff, good location near the river.
21 reviews
I gotta say, I was pleasantly surprised by the room upgrade and the modern design at the place. The staff was super helpful, especially in showing me how to use the washing machine and fixing a problem I had. The location was awesome, being close to the river for a nice jog and a view of Macao. The taxi ride to Gongbei didn't break the bank, only around 12rmp. All in all, I had a fantastic experience and I just wanna send a big thank you to everyone who made it happen.
Detailed Ratings
Room upgrade, modern design, helpful staff, good location near the river.
I gotta say, I was pleasantly surprised by the room upgrade and the modern design at the place. The staff was super helpful, especially in showing me how to use the washing machine and fixing a problem I had. The location was awesome, being close to the river for a nice jog and a view of Macao. The taxi ride to Gongbei didn't break the bank, only around 12rmp. All in all, I had a fantastic experience and I just wanna send a big thank you to everyone who made it happen.
I booked flights and hotels, so cool!
1 reviews
I've booked so many trips on this website and it's been great! The airlines and hotels always come through with my bookings, which is awesome. The website is easy to navigate and really quick at confirming everything. They also get back to me fast whenever I have questions. On top of that, they provide me with plenty of helpful information and reminders for my trips. And I especially enjoy racking up points for booking through them!
Detailed Ratings
I booked flights and hotels, so cool!
I've booked so many trips on this website and it's been great! The airlines and hotels always come through with my bookings, which is awesome. The website is easy to navigate and really quick at confirming everything. They also get back to me fast whenever I have questions. On top of that, they provide me with plenty of helpful information and reminders for my trips. And I especially enjoy racking up points for booking through them!
Flight and accommodation booking
7 reviews
Trip.com has been super helpful with all my flight and hotel bookings. The virtual assistant feature is great because it reminds me about my upcoming flights and stays, keeping me organized. And during the COVID-19 pandemic, Trip.com really came through by getting me a refund for a canceled flight instead of just giving me a voucher, which I really appreciated.
Detailed Ratings
Flight and accommodation booking
Trip.com has been super helpful with all my flight and hotel bookings. The virtual assistant feature is great because it reminds me about my upcoming flights and stays, keeping me organized. And during the COVID-19 pandemic, Trip.com really came through by getting me a refund for a canceled flight instead of just giving me a voucher, which I really appreciated.
Booking experience
23 reviews
I gotta say, I thought the website was super easy to use for booking. They had a bunch of options in case anything unexpected came up, which was nice. The choices they gave me and how simple it was to pay made the whole experience really good. Although, it would be helpful to have a contact number for any urgent questions or issues that pop up.
Detailed Ratings
Booking experience
I gotta say, I thought the website was super easy to use for booking. They had a bunch of options in case anything unexpected came up, which was nice. The choices they gave me and how simple it was to pay made the whole experience really good. Although, it would be helpful to have a contact number for any urgent questions or issues that pop up.
Airport car transfer booking
7 reviews
Simple to navigate, great prices, and booking was a breeze. I booked a car transfer from the airport that was more affordable than a taxi, and when I arrived, they knew my name. The car was clean and roomy, and the driver even offered water. Such great value and service overall!
Detailed Ratings
Airport car transfer booking
Simple to navigate, great prices, and booking was a breeze. I booked a car transfer from the airport that was more affordable than a taxi, and when I arrived, they knew my name. The car was clean and roomy, and the driver even offered water. Such great value and service overall!
Ticket booking process
4 reviews
Wow, getting tickets was so easy! I just scanned the QR code at the ferry entrance. But watch out for those scammers at Battery Park, just ignore them and look for the signs to get to the Statue of Liberty.
Detailed Ratings
Ticket booking process
Wow, getting tickets was so easy! I just scanned the QR code at the ferry entrance. But watch out for those scammers at Battery Park, just ignore them and look for the signs to get to the Statue of Liberty.
About Trip.com
Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.
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Last update: November 5, 2025





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