Hotels.com29 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Floods in Dubai and stuck in Dubai
Oh man, my family got stranded in Dubai because of those dumb floods, so we ended up missing our trip to Mauritius. We had booked a hotel online, and it was just a complete nightmare. The hotel actually tried to charge us even though we couldn't make it due to the floods. Dealing with their customer service was a total nightmare too.
Room booking
I booked a room on this platform and got a confirmation that my reservation was all good. But then at 8pm on the day I was supposed to stay, the hotel called and said they didn't have any rooms left. It was so frustrating and disappointing that they didn't communicate properly.
Online hotel booking
I recently booked a hotel online and was not happy with the way the prices were shown. I thought I was getting a room for $92 per night, but turns out that was only for the first night. The following nights were more expensive, and that wasn't made clear when I booked. When I tried to get more information from customer service, the person I talked to was not helpful and argued with me. They couldn't explain why the prices were different and I felt frustrated and like they weren't being upfront about how much it would actually cost. Overall, my experience with this online hotel booking service was disappointing, and I would advise others to be careful and watch out for any pricing issues.
Hospitalization in Greek hotel
I've been a loyal customer of this company for a while now, and I wanted to share a recent frustrating experience I had with my booking. While I was on vacation at a hotel on a Greek Island, I suddenly got really sick and had to go to the hospital. Because of this, I had to leave the hotel a night earlier than planned. When I asked for a refund for that unused night, Hotels.com said no and asked for a bunch of documents and proof. This whole situation made me feel like they were being unfair, dishonest, and not treating me right. I'm not sure if I want to keep using their services after this.
Overpriced third party booking
Don't trust the so-called "savings" they promise. I actually ended up forking out nearly $300 more than if I had just booked directly with the hotel. Customer service was a joke, couldn't get any assistance from their call center or app. Just save yourself the trouble and book straight through the hotel.
Hotel booking in Cape Town
I recently booked a hotel through this platform for my trip to Cape Town and I gotta say, the experience was just amazing, eh! Everything from booking to confirmation went super smooth, no issues at all. And the pricing was so good, got a great deal for my stay, eh!
My booking got moved without my permission!
OMG, so I booked this hotel, eh? And then they just went ahead and changed my booking to different dates without even asking me! And when I tried to complain, they acted like it was no big deal. Like, no way, eh!
Overpriced hotel, bad experience
This is ridiculous! That website needs to step up their game - the hotel I booked looked nothing like the pictures, and it was a total disaster. From a room covered in mold to a dodgy pool area, it was a nightmare. The restaurant was unhygienic, and the stench was unbearable. Trash was everywhere, and shady stuff was happening all around. We asked for a refund, but they said no. I am never using that website again and will be sharing this terrible experience.
Accommodation booking
Just a heads up, be careful when booking with this agent. They randomly canceled my booking and it was really frustrating. I definitely wouldn't recommend using them.
Last-minute hotel booking
Hey, steer clear of booking with this company if you can. So, last minute I booked a hotel only to find out there was a strike messing up my travel. I contacted customer service for help switching my booking but they were no help at all and wouldn't budge. I ended up out £220 for a room I didn't even get to stay in. Really terrible customer service.
Recent hotel booking experience
I've been using this platform for booking hotels for years without any issues. But man, my last experience really let me down. The hotel stay was terrible and when I tried to reach out to customer service to vent, no one got back to me. It felt like they just weren't getting that I had an issue with both them and the hotel. It seems like they don't even have a proper procedure to handle complaints, which is just not cool.
Hotel booking experience
My recent experience booking a hotel through this platform was a letdown, eh. I had reserved a hotel, but it got canceled last minute, leaving me in a tough spot. They tried to blame the hotel, but I think the platform should take responsibility for their suppliers and make sure my experience goes more smoothly, you know?
Health and safety concerns
Stayed at this hotel and man, it stank like gasoline. It was legit dangerous for us, like seriously not safe. We asked them to do something about it, but they ignored us. So we had to bounce in the middle of the night with no place to crash. Tried to complain to Hotels.com but all they did was offer a lame 10% off the next time we book. Bro, that ain't right!
Expensive hotel room
I reserved this really fancy room thinking it would be amazing, but turns out it was way too tiny. Had to switch to a regular room and they wouldn't refund me. And the breakfast was terrible.
Refundable booking turned non-refundable
I thought I had booked a room that I could cancel and get my money back later, but they ended up taking my money right away! When I tried to cancel a couple days later, they basically told me too bad, no refund for you. It was really tough to actually get in touch with them, but when I finally did, they were not helpful whatsoever. I'm definitely not using them again, I'd much rather just book directly with the hotel next time!
Hotel stay review
I stayed at a hotel recently that was rated 3 stars but felt like it gave 5-star service. The staff welcomed me warmly when I arrived and the whole place was so clean and well-maintained. My room was nicely set up and the staff were all really nice and professional. They paid attention to all the little things and their natural friendliness made me feel really important. If I had one suggestion, it would be to have a kettle in the room for hot drinks, especially for guests with mobility issues. Overall, I really recommend this hotel to anyone looking for a clean and easy place to stay.
Rip-off pricing tactics
I had a really disappointing experience using this service recently. They were saying they only had a few rooms left to try and make me buy at higher prices. They were not giving me the best deals like they said and I actually found a much cheaper rate booking directly with the hotel. This sneaky pricing trick really turned me off and I'd warn others to be careful when using this platform.
Booking disaster
I had a horrible time booking a room through this online platform. Even after I paid in full, the hotel ended up canceling my reservation and selling the room to someone else for the next night. So now I'm stuck without a room and $867 down the drain. I definitely wouldn't recommend using this service if you don't want to risk losing your money.
Lost my gold status
So hey, listen, I've been a gold member for ages, eh? And then out of nowhere, I check my account and I'm downgraded! Can you believe that? I tried reaching out to customer service, but man, they were just terrible. They couldn't even solve the issue! I'm seriously annoyed about this, and I don't think I'll be using this site anymore, ya know?
Room booking nightmare
Wow, let me tell you, my experience with that booking website was just terrible. I booked a room ahead of time but when I got to the hotel, my reservation was cancelled with no heads up. I didn't even get any money back, and I had to quickly find two other hotels to stay in three different rooms for three nights. It was a total mess.
About Hotels.com
Yes, Hotels.com is an online travel agency that specializes in hotel accommodations globally. It offers booking services through its own network of localized websites and telephone call centers. Hotels.com provides a range of lodging options, from hotels and B&Bs to condos and all-inclusive resorts, catering to various customer preferences and budgets. The company was established in 1991 as the Hotel Reservations Network (HRN), and in 2002, it was renamed Hotels.com following its acquisition by Expedia Group, making it part of one of the world's leading travel and technology companies. Hotels.com is known for offering competitive pricing, extensive hotel reviews, and a popular loyalty program that rewards customers with free nights.
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Letzte aktualisierung: November 2024
Review with most votes
Booking company review
Oh man, this booking company is just awful! Their customer service is terrible, like, you can never reach anyone and they totally deceive you into thinking you made a booking wh... Read onBy: waylon