All reviews of E. Jacobi
Review about: Hotels.com
Recent hotel booking experience
I've been using this platform for booking hotels for years without any issues. But man, my last experience really let me down. The hotel stay was terrible and when I tried to reach out to customer service to vent, no one got back to me. It felt like they just weren't getting that I had an issue with both them and the hotel. It seems like they don't even have a proper procedure to handle complaints, which is just not cool.