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Booking at an adult-only resort
My experience booking with this company was terrible. I booked a resort in Fort Lauderdale for adults only, but when I got there, they didn't have my reservation, even though I had confirmation. I spent hours talking to a rep trying to sort it out, and they ended up offering me a different hotel, which actually wasn't available either. Ended up in a 2-star family-friendly hotel with extra fees. Trying to get a refund was a pain and took forever. Basically, my vacation was ruined and I was so frustrated.
Loyalty rewards issue
Recently, I had a problem with my loyalty rewards after booking more than $20,000 worth of hotels in the past 7 to 8 months. The system said I used a rewards night, but it didn't work. I contacted customer service, but they wouldn't give me a refund or add the redeemed night. Being a top-tier member, I thought I'd get better service. I decided to cancel my trip and membership because I was so frustrated.
Hotel rooms for family celebration
Oh boy, what a disaster! I had booked 2 rooms ages ago for a family event, and I even went to the hotel myself to double-check that everything was good to go, including making sure we had wheelchair accessible rooms. But when we got there, it was a total mess. The front desk couldn't even locate our rooms, the guy who claimed to be the "manager" was too busy staring at his phone to lend a hand, and in the end, we wasted so much time only to have to switch to a different hotel. I am so let down by this whole ordeal.
Wasted time, no refund, zero help
I am so upset about the terrible customer service from this booking site. They wouldn't give me a refund after I cancelled, wouldn't undo the cancellation, and wouldn't even let me book again with the same hotel using the money from the cancelled reservation. Their customer service is basically non-existent.
My booking got messed up
Oh my goodness, I was trying to book a hotel on this website and they ended up double-booking me for the same hotel on the same dates! Can you believe it? And then they wouldn't give me a refund, I mean, seriously, that's really not cool. I'm so mad, I feel like they totally scammed me. I'm definitely gonna report them to the authorities or something.
Hotel bookings for a 6-week holiday in China and Japan
I just sorted out all my hotel stays for a big 6-week getaway in China and Japan using an online platform. I've been using this site to book my hotels for a while now because they've always come through for me in the past. One thing that really wowed me this time around was how quickly they refunded me when I had to cancel or switch a booking. They sent the cash right back to my credit card without any fuss, unlike other third-party sites that can take forever to give you your money back. It's important to me to be able to get my money back when I need to, because my travel plans tend to change a lot. Hotels.com really made it easy for me to do that. On top of that, I like how straightforward their prices are. They don't hit you with any surprise fees, taxes, or other charges after you've picked a hotel, unlike some other booking sites. I'm happy with the service I got and I'd recommend it to anyone else looking to book a spot to stay.
Missed flight due to Hotels.com error
I had a really bad experience with Hotels.com when I missed my flight because of them. I reached out to the hotel to see if we could work something out for my reservation and they were super nice about it, offering to help and give me a refund. But when it came to Hotels.com, they were not willing to budge at all and wouldn't let the hotel do anything to help me out. Their lack of flexibility and unhelpful attitude was so disappointing and frustrating for me as a customer. I would definitely recommend that others steer clear of using their services.
Mistaken booking at hotel
I ended up booking the wrong dates at a hotel on this online booking site, can you believe it? I tried reaching out to their customer service to explain what happened, but they were no help at all. Dealing with them was a real pain, and I just felt let down and unhappy with how they handled things. It was like they didn't even care about my situation.
Booking company review
Oh man, this booking company is just awful! Their customer service is terrible, like, you can never reach anyone and they totally deceive you into thinking you made a booking when you actually haven't. I tried to get some information but they just straight up ignored me. So rude! I wouldn't even bother using them, seriously.
About Hotels.com
Yes, Hotels.com is an online travel agency that specializes in hotel accommodations globally. It offers booking services through its own network of localized websites and telephone call centers. Hotels.com provides a range of lodging options, from hotels and B&Bs to condos and all-inclusive resorts, catering to various customer preferences and budgets. The company was established in 1991 as the Hotel Reservations Network (HRN), and in 2002, it was renamed Hotels.com following its acquisition by Expedia Group, making it part of one of the world's leading travel and technology companies. Hotels.com is known for offering competitive pricing, extensive hotel reviews, and a popular loyalty program that rewards customers with free nights.
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Categories Hotels.com
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Seite online seit: February 7, 2017
Letzte aktualisierung: November 29, 2024
Review with most votes
Booking company review
Oh man, this booking company is just awful! Their customer service is terrible, like, you can never reach anyone and they totally deceive you into thinking you made a booking wh... Read onBy: waylon