Trip.com reviews
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Spotlight: What are our customers saying?
Quick delivery
"Saw it on a friend's post and they tipped me. Delivery was quick. Customer service fixed a small mix-up, polite and efficient."
Flight booking experience
"I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of ch..."
Reviews (42)
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Flight booking experience
1 reviews
I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of choices for flights, hotels, and extras. I even got some sweet deals on VIP lounge access and hotel stays. The customer service team was also super helpful and quick to answer any questions I had. I totally recommend this platform to anyone who wants to book their travel without any stress.
Detailed Ratings
Flight booking experience
I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of choices for flights, hotels, and extras. I even got some sweet deals on VIP lounge access and hotel stays. The customer service team was also super helpful and quick to answer any questions I had. I totally recommend this platform to anyone who wants to book their travel without any stress.
Flight booking issue
7 reviews
The booking process went pretty smoothly and all, but then things got messy when I tried to find my booking info with the airline. Pegasus Airlines sent a verification code to either email or phone, but neither was mine. So, I never got the code and now I can't see my booking online. I'm kinda stuck and not sure how I can get help with this. Hopefully, this gets sorted out soon.
Detailed Ratings
Flight booking issue
The booking process went pretty smoothly and all, but then things got messy when I tried to find my booking info with the airline. Pegasus Airlines sent a verification code to either email or phone, but neither was mine. So, I never got the code and now I can't see my booking online. I'm kinda stuck and not sure how I can get help with this. Hopefully, this gets sorted out soon.
About Trip.com
Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.
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Last update: November 17, 2025
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