Trip.com

Trip.com - Reviews and experiences

Average rating
9.0 /10
Based on 43 reviews
Oct 2023-Nov 2025
Star distribution
511x
426x
36x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (43)

Mostly smooth booking

Booking

Halfway through move

Snagged tickets, breathed out

Booking

Needed seats last-minute, really relieved.

Pretty straightforward

Booking

Glad it worked, easy to use.

Almost didn't book

Booking

I hesitated before booking, tried yesterday — smooth, kinda relieved

Quietly impressed

Booking

Smooth checkout, paid fast — honestly glad it worked, eh?

Thought it'd be a hassle

Booking

Needed cheap last-minute flight after cancelled trip; app felt easy, honestly relieved

Smooth simple booking

Booking

Booking was easy, no surprises — quick process; had worse with other companies, so relieved.

Quick and mellow booking

Booking

I use this for random weekend getaways and work trips — tickets arrive by email fast (usually), updates show up and customer service actually replied to a weird question. Not always the cheapest; paid a bit more, but overall pretty hassle-free.

Surprisingly handy travel app

Booking

clean, fast booking for flights, hotels and the eSIM — no standing in lines, literally helped me jump queues. Was skeptical at first, but it actually gave handy local tips and quick itineraries; pleasantly surprised.

I booked flights and hotels, so cool!

Booking

I've booked so many trips on this website and it's been great! The airlines and hotels always come through with my bookings, which is awesome. The website is easy to navigate and really quick at confirming everything. They also get back to me fast whenever I have questions. On top of that, they provide me with plenty of helpful information and reminders for my trips. And I especially enjoy racking up points for booking through them!

Booking experience

Booking

I gotta say, I thought the website was super easy to use for booking. They had a bunch of options in case anything unexpected came up, which was nice. The choices they gave me and how simple it was to pay made the whole experience really good. Although, it would be helpful to have a contact number for any urgent questions or issues that pop up.

Flight booking

Booking

Whoa, that site for finding flights was awesome! They had tons of options to choose from. It was really easy to find a great deal on a flight. I'm looking forward to using this site again for my next trip. Thanks a lot!

Hotel booking

Booking

I gotta say, I was totally blown away by all the different hotels I found on that platform for my trip. And the prices were pretty reasonable too. Booking was a breeze, got my confirmation right away. I've used this service a few times now and they haven't let me down yet. Checking in at the hotel was quick and easy, which just made the whole experience even better. I'm definitely gonna keep using this platform for my future trips.

Effortless booking process

Booking

Booking with Trip.com was so easy, eh! Their website was super easy to use, so I could easily find what I was looking for and pick the perfect time slot for me. They were really flexible too, making it a breeze to change my appointment if I needed to. Their confirmation process was quick and efficient, so I never missed a thing. I was really impressed with how convenient and efficient the whole booking experience was. It's clear that Trip.com cares about making their customers happy, and I'll definitely be booking with them again in the future.

Ticket purchase for Los Angeles trip

Booking

I got a ticket to Los Angeles from this online travel agent, and it took longer than usual for me to get it. Normally, I would get my ticket right away after I paid, but this time it took about 5 days. I was a bit worried, but the customer service team at Trip.com told me not to worry and to be patient while waiting for it to come from the airline. In the end, everything worked out and I was able to go on my trip to Los Angeles. Thank you, Trip.com!

Ticket purchase for Universal Studios

Booking

I just booked tickets for Universal Studios Hollywood on this site and let me tell ya, it was a total game-changer! The tickets were all sold out online, but Trip came in clutch and saved me $60. When we got to the park, we could even upgrade to an express pass. The service was absolutely amazing!

Urgent trip to UK

Booking

Had to book a trip to the UK last minute and stumbled upon Trip.com on Google. Grabbed a great deal with 3 return flight choices at a good price. Got my booking confirmation email right away, then the itinerary and e-tickets for online check-in and boarding passes. Overall, a super easy experience that I would totally do again.

Flight booking experience

Booking

I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of choices for flights, hotels, and extras. I even got some sweet deals on VIP lounge access and hotel stays. The customer service team was also super helpful and quick to answer any questions I had. I totally recommend this platform to anyone who wants to book their travel without any stress.

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

Contact Information

🌐 trip.com

Last update: November 24, 2025

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