Trip.com

Trip.com reviews

24 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.0
Service
9.0
Pricing
8.6
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Room upgrade, modern design, helpful staff, goo...

10.0

"I gotta say, I was pleasantly surprised by the room upgrade and the modern design at the place. The staff was super helpful, especially in showing ..."

Most Voted

Flight booking issue

7.5

"The booking process went pretty smoothly and all, but then things got messy when I tried to find my booking info with the airline. Pegasus Airlines..."

Reviews (24)

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Ticket purchase for Universal Studios

C

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I just booked tickets for Universal Studios Hollywood on this site and let me tell ya, it was a total game-changer! The tickets were all sold out online, but Trip came in clutch and saved me $60. When we got to the park, we could even upgrade to an express pass. The service was absolutely amazing!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Urgent trip to UK

D

5 reviews

10.0
Overall Rating
Would buy here again
Yes

Had to book a trip to the UK last minute and stumbled upon Trip.com on Google. Grabbed a great deal with 3 return flight choices at a good price. Got my booking confirmation email right away, then the itinerary and e-tickets for online check-in and boarding passes. Overall, a super easy experience that I would totally do again.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking experience

M

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of choices for flights, hotels, and extras. I even got some sweet deals on VIP lounge access and hotel stays. The customer service team was also super helpful and quick to answer any questions I had. I totally recommend this platform to anyone who wants to book their travel without any stress.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking issue

A

7 reviews

7.5
Overall Rating
Would buy here again
Yes

The booking process went pretty smoothly and all, but then things got messy when I tried to find my booking info with the airline. Pegasus Airlines sent a verification code to either email or phone, but neither was mine. So, I never got the code and now I can't see my booking online. I'm kinda stuck and not sure how I can get help with this. Hopefully, this gets sorted out soon.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
6.0

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

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Last update: November 29, 2024

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