Trip.com

Trip.com reviews

28 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.0
Service
9.0
Pricing
8.6
Delivery
9.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Smooth simple booking

9.0

"Booking was easy, no surprises — quick process; had worse with other companies, so relieved."

By: Dominique Wyman Read on →
Most Voted

Flight booking experience

10.0

"I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of ch..."

By: M. Murazik Read on →

Reviews (28)

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Trip to Zhuhai

B
B. Batz

1 reviews

9.5
Overall Rating
Would buy here again
Yes

My partner and I had a fantastic three-night stay at a wonderful hotel in Zhuhai. We were treated like kings and queens right from the start, with our room overlooking the sea being tidy, roomy, and cozy. The hotel staff went above and beyond, offering us assistance with travel tips and suggesting great restaurants. Taking a dip in the pool was a nice way to relax after our busy days exploring the city. We really appreciated the complimentary meals and drinks, it added to our enjoyment of the stay. Overall, it was an incredible experience that I would highly recommend to anyone looking for a top-notch hotel in Zhuhai.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Flight upgrade due to delay

E
E. Wunsch

1 reviews

6.0
Overall Rating
Would buy here again
No

The flight upgrade I had to pay for due to a more than 7-hour delay was frustrating, eh? I get that the delay was because of the weather, but getting emails every hour about it was annoying. If I'd known about it from the start, I would've rather stayed home than spend all that time waiting at the airport. Even though it was a hassle, being able to upgrade to business class made it a bit easier to handle, especially since it was a long flight on a big plane.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

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Trips to China, Vietnam, Indonesia, Russia

K
Kavon Schuster

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've booked my trips at least three times with this service and every time has been great. Buying tickets, reserving hotels, and making changes was all easy peasy. And the reward program is a sweet little bonus that I'm pretty happy about. I definitely suggest using this service for all your travel needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Ticket purchase for Los Angeles trip

B
beaulah

9 reviews

8.5
Overall Rating
Would buy here again
Yes

I got a ticket to Los Angeles from this online travel agent, and it took longer than usual for me to get it. Normally, I would get my ticket right away after I paid, but this time it took about 5 days. I was a bit worried, but the customer service team at Trip.com told me not to worry and to be patient while waiting for it to come from the airline. In the end, everything worked out and I was able to go on my trip to Los Angeles. Thank you, Trip.com!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Ticket purchase for Universal Studios

C
C. Fisher

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I just booked tickets for Universal Studios Hollywood on this site and let me tell ya, it was a total game-changer! The tickets were all sold out online, but Trip came in clutch and saved me $60. When we got to the park, we could even upgrade to an express pass. The service was absolutely amazing!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Urgent trip to UK

D
daniella

5 reviews

10.0
Overall Rating
Would buy here again
Yes

Had to book a trip to the UK last minute and stumbled upon Trip.com on Google. Grabbed a great deal with 3 return flight choices at a good price. Got my booking confirmation email right away, then the itinerary and e-tickets for online check-in and boarding passes. Overall, a super easy experience that I would totally do again.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking experience

M
M. Murazik

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just used this really popular online travel agency to book my flights and honestly, it was amazing! The app was so easy to use and had tons of choices for flights, hotels, and extras. I even got some sweet deals on VIP lounge access and hotel stays. The customer service team was also super helpful and quick to answer any questions I had. I totally recommend this platform to anyone who wants to book their travel without any stress.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking issue

A
adriel

7 reviews

7.5
Overall Rating
Would buy here again
Yes

The booking process went pretty smoothly and all, but then things got messy when I tried to find my booking info with the airline. Pegasus Airlines sent a verification code to either email or phone, but neither was mine. So, I never got the code and now I can't see my booking online. I'm kinda stuck and not sure how I can get help with this. Hopefully, this gets sorted out soon.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
6.0

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About Trip.com

Trip.com is a global online travel agency that offers services encompassing a broad range of travel-related bookings, including hotels, flights, car rentals, and tour packages. Originating from China, it was initially founded as Ctrip in 1999 by James Liang, Neil Shen, Min Fan, and Qi Ji. Over the years, the company has expanded its presence worldwide, developing into a significant player in the travel industry. In 2020, Ctrip officially rebranded itself as Trip.com Group Limited, reflecting its global reach and ambition to cater to international travelers. With its user-friendly platform and comprehensive travel options, Trip.com aims to simplify the trip planning and booking process for travelers around the world.

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Last update: October 21, 2025

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