UPack20 reviews
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Oh man, I gotta tell you about my awful moving experience. The moving cube we rented was a disaster. When we finally opened it up, our mattress was completely wet and nasty! There was this huge yellow stain on it and the whole thing reeked of mold and mildew. It looked like the cube had been through a battlefield - holes, ripped vents, the whole nine yards. It was a total nightmare. We had used a different moving company in the past, a bit pricier but at least our belongings arrived intact. Such a waste of money, seriously.
Cross-country move experience
I recently moved across the country and decided to hire a moving company for the first time. Unfortunately, my experience with the company I chose wasn't great. The whole process of scheduling the trailer delivery, pickup, and unpacking was confusing and complicated. It was hard to keep track of all the steps and phone numbers, which just added more stress to an already tough time. When I started unpacking, I realized some of my things were broken, which was really frustrating and disappointing.
On top of that, the company's referral for unloading help turned out to be a disaster. The 'Moving Staffers' they recommended actually made things worse, so I had to scramble last-minute to find another moving company to fix everything. All in all, my experience with the moving company was really bad and just made my cross-country move even harder.Moving company review
I used this moving company recently and I was very unhappy with the service I got. They say they're professionals who provide insurance for your stuff, but when something goes wrong, they don't take responsibility for what their drivers do. My driver supposedly went off the road, causing a lot of damage to all my personal belongings in a 26-foot truck. Most of my fragile things were ruined, and when I tried to make a claim, U-Pack wouldn't say they were at fault because the driver didn't report the accident. I really recommend not using this company for anything important to you.
Second purchase experience
I just used this moving service for the second time and I gotta say, I was super impressed once again. The customer service team was friendly and professional, and the drivers were really polite. Even though there were some delays in loading my stuff because of a few unexpected things, they didn't charge me any extra fees. They even gave me a little discount because I'm a senior or a veteran. It was nice to be treated like a person and not just a customer.
Container delivery
It was amazing picking up our container from here! They were easy to chat with and our stuff arrived really fast. We are so happy because our last move was awful, but this one was so easy and hassle-free. Also, their prices were way better than everyone else's. We're definitely gonna spread the word to our friends and might even use them again in the future!
My disastrous move
Let me tell you about my experience with this company. Everything I had ended up broken after my move. It was a total nightmare to see my appliances ruined and my furniture destroyed. I wish I had just gotten rid of everything and bought new stuff because it was so heartbreaking. To save yourself from stress and letdown, stay far away from this company.
Packing supplies, helpful tutorial
When I bought packing supplies from this company, it would've been nice to get a phone call laying out all the stuff I needed, like a medium-sized padlock for the door. Even though they might have mentioned it in the emails they sent, a quick call with the important details would've been handy for folks caught up in the hustle of moving. I found the tutorial on their website for packing art and mirrors super helpful, by the way.
Good moving experience
I hired this moving company and they were amazing. They helped me with a quote and delivered my stuff on time. The customer service was fantastic, they were really friendly and professional. The price I got was really affordable compared to other options. I was able to fit all my 2BR stuff in the relocube they provided. Overall, I'm really happy!
Small apartment move
I just moved my small apartment with UPack and I have to say, I'm really happy with their service. The pod showed up on schedule, the staff was super friendly, and the customer service was excellent - no long wait times on the phone, I got to talk to a real person right away. Plus, their prices were way better compared to other pod companies. I would definitely suggest UPack to anyone looking for a moving option.
My recent moving service
I was pretty upset with how my stuff was handled during the move. Some of my things ended up broken and I had to buy new ones, which cost me extra in the end. The moving company didn't seem to care much about their customers, so I'd suggest looking into another company for your move.
Recent move from TX to VA
So yeah, I just moved some stuff from one place to another recently, you know? It went really smoothly and the customer service was exactly what I was hoping for. They were awesome the whole way through, so big thumbs up from me!
Military PCS Moving Experience
Our experience with the company was really disappointing. We knew there were risks with using this service, but we never thought it would be this bad. The container drop-off was early and after that, everything went downhill. We got a call threatening us with extra charges because we hadn't packed the shipment, even though it hadn't been that long since drop-off. The loading ramp was a nightmare to deal with; it was in terrible condition and felt unsafe to use. When our shipment finally arrived in California from Michigan, the delivery was a disaster. They dropped it off in a way that we couldn't even unload it properly. The barriers were totally wrecked, so we couldn't get at our stuff. The contents inside, which we'd packed carefully, were in terrible shape, like they'd been thrown around. Our household items were so damaged, we felt devastated by the whole ordeal.
Recent move to Kentucky from Hamilton, ON
Hey there! Just wanted to share about our recent move from Hamilton to Kentucky. We used this awesome moving company (won't mention their name) and they were seriously top-notch. Showed up right on time, handled our belongings with care, and their customer service was fantastic. Whenever I had a question, I got to speak with someone right away - no waiting on hold! And the price? A total steal, trust me. One handy tip I learned - make sure your furniture is well packed inside the trailer. Get an expert to do it right and you'll breeze through the move without any issues. Overall, zero complaints from us - smooth sailing with this fantastic company. Cheers!
Strapping Tool Kit
I bought a Strapping Tool Kit from this company thinking it would be top-notch quality with nice finishing like in the picture on their website. But when it arrived, it was totally different and not great quality. I contacted customer service for a whole month but they said the product was what I ordered. This whole situation made me lose my trust in this company, unfortunately.
Long-distance move
I just finished a big move with the help of a moving company, and it went really well. They kept me in the loop the whole time, from booking to delivery. They left the trailer at my place for a few days so I could pack at my own pace. When they delivered my stuff, it was early and done quickly. And turns out I needed less space than I thought, so the cost was lower than expected. I was super happy with the service and would totally recommend them to anyone else looking to move.
Late pickup, delivery, overcharging
I wanna tell ya about this awful thing that happened to me recently with this company. The movers showed up 8 hours late for the pickup, then had the nerve to charge me for their lateness. And when they got to the delivery spot, they said my stuff was there when it wasn't, and then overcharged me for storage days. It was such a letdown and so frustrating, eh.
My damaged delivery
I was pretty let down by the delivery I got because some of my stuff was all smashed up. I did what I had to do to file a claim with the company, but they turned me down. They said their investigator didn't find any accidents involving the driver or the truck, so they put the blame on me for the busted items. I was so mad about the lack of responsibility and how they didn't care about making things right. It stung even more to think about the $1400 worth of damaged goods. I've been a good customer, using their services lots and spending a bunch of money there, but their response to this mess just made me feel unimportant and bummed out.
Moving services
I am so frustrated with the customer service I received. They didn't seem to care about my concerns at all. My stuff got messed up during the move and they didn't even offer an apology or compensation. The person on the phone was rude and not helpful. I recommend going with a different company to avoid the same headache.
Container transportation service
I just booked a shipping container service with hopes everything would go smoothly, but it turned out to be a big letdown. I live in a gated community that needs drivers to show their ID at the gate. I told the company about this, and they said it wouldn't be a problem. However, when the driver got here, he didn't want to show his ID and got into a heated argument with the security company. I ended up having to cancel the service and now have to pay an extra $1,000 for a last-minute hotel while moving across the country.
Move from California to Missouri
We recently used a moving service to get from California to Missouri and went with a trailer service. The drop-offs and pickups were all on time, the trailer was clean and well-kept, and the folks we dealt with were all nice and professional. One thing that really impressed us was that there was no pressure to buy extra insurance, since we could confirm our coverage through our own insurer. We ended up filling the whole trailer, and the total cost we were given was super accurate and ended up being $1200 cheaper than what another company quoted for a smaller truck. Not having to stress about gas costs, hotel stays, or the wear and tear of driving ourselves was a major plus. Overall, we were really happy with our experience and wouldn't think twice about using this service again in the future.
About UPack
U-Pack is a moving company that offers an affordable, convenient way for individuals to move their belongings across the United States and Canada. Established in 1997, U-Pack operates by delivering a container or trailer to the customer's home, which the customer then has up to three days to pack with their belongings. Once packed, U-Pack arranges for the container or trailer to be transported to the destination address. The customer is responsible for unloading their belongings upon arrival. This self-pack, self-unload model allows U-Pack to offer lower costs compared to traditional full-service moving companies. U-Pack is known for its flexibility, offering solutions for both small and large moves, and its services are often used by people relocating for work, school, or other personal reasons.
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Contact Information
8401 McClure Drive
72916 Fort Smith
United States
Categories UPack
Services | Parcel postal services
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Last update: November 2024
Review with most votes
Late pickup, delivery, overcha
I wanna tell ya about this awful thing that happened to me recently with this company. The movers showed up 8 hours late for the pickup, then had the nerve to charge me for thei... Read onBy: Phyllis McClure