NordVPN

NordVPN - Reviews and experiences

Average rating
8.8 /10
Based on 41 reviews
Oct 2023-Nov 2025
Star distribution
56x
427x
35x
23x
10

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Reviews (41)

Filter

Pretty decent, kinda

Quality

Was skeptical, friend swore—really works.

Nice delivery surprise

Timing

Delivery was surprisingly quick, friendly support.

Go-to, but one gripe

Price

Really handy, a tad pricey, happy.

Unexpected renewal, refund refused

Complaints

non-refundable charge — needed it for moving, oddly credited.

Desk moment

Reliability

Mid-call I noticed no hiccups — does the job, glad overall.

Finally relaxed

Service

Needed help after a painful move; Marco explained everything — I sighed, really grateful.

Tiny sigh of relief

Service

Felt smooth to use, quick answer — well, actually relieved.

Saved my trip

Service

On a long trip, after being burned by a free VPN, activation email arrived fast and support patiently set me up — relieved.

Quiet and steady

Quality

Saw it on a tech blog and told a coworker. Feels solid, simple to use, streamed surprisingly well though.

Quiet delivery, missing paperwork

Complaints

Started using it last Thursday; delivery was late, customer service ignored invoice requests, kinda shrugged, low trust.

Easy setup, great delivery

Service

Just got it — delivery was quick and customer support actually helped me set it up; I use it daily, minor glitches though.

Still impressed after four years

Quality

Been using this VPN about four years on Windows, Linux and Android and honestly it just works. Bandwidth’s solid, latency low, and customer support actually helped once after bad experiences elsewhere — a nice surprise.

Smooth handoff

Service

I needed help during a move, my back's shot; delivery arrived promptly, bot passed me to Bernanda quickly, she fixed it, relieved, glad

Late-night relief

Service

Had to use it while travelling for work after a previous VPN fiasco — I remember the moment I relaxed, when support actually walked me through a fix and my apps started working. Not flawless, but simple to use and mostly worth it.

No drama, just works

Reliability

don't overcomplicate settings — leave it as is.

Quietly dependable

Reliability

I usually don't notice a VPN — this one just quietly works on my laptop and phone. I ran two services for years, but six months ago I dropped the backup because Nord felt solid. Had a couple small hiccups and support actually sorted things fast (unlike one other provider I tried).

Sorted subscription

Follow-up

Ended up with two subscriptions by mistake. Couldn’t cancel one or get a refund, so I was nervous. They merged them into one, so I’ve effectively got 54 months of coverage now. It feels oddly relieving to know I’m covered long-term. Friendly, professional contact. Had worse experiences elsewhere, so this was a pleasant surprise.

Small win, finally

Quality

I was about ready to give up after it froze twice during my morning routine, but the one time it actually loaded — slow, but solid — I grinned. Made my coffee playlist and didn't have to reboot. Still had a billing hiccup and they weren't great on the phone, but that tiny smooth run made me keep it, for now.

Sleek app, useless in China

Complaints

By the time I realised it didn’t work, the subscription had already renewed. I’d seen an ad and a colleague actually recommended NordVPN specifically for travel to mainland China, so I signed up and tested it on day one — nothing worked. The app itself looked good and setup was dead easy, which surprised me and made me think it might be okay, but it failed at the one thing I bought it for. I’d meant to cancel inside the 30-day window but life got in the way and I missed it. When I reached out to support right after the renewal they even acknowledged there’d been no real usage on my account, yet stuck to the 30-day rule and refused a refund. That rigid stance is what annoyed me most, more than the product fail. I passed the details and ticket number to the colleague who recommended it; they were as baffled as I was. Not recommended if you need it for China.

Cautious at first, now mostly usable

Quality

On a slow afternoon I signed up because my job depends on reliable email and a decent password vault. I had doubts before buying. Advanced VPN features had, in my past use and online chatter, a habit of breaking simple things like composing or attaching files in Gmail. That was my main worry. At first I did hit that problem — or maybe a Windows update caused it. It messed with work. After some updates and fiddling with settings the issues largely disappeared. The password vault itself feels solid. The price felt steep though. I’ll keep paying for now, but only if it doesn’t mess with my communications again. Still watching, but mostly satisfied.

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About NordVPN

NordVPN is a virtual private network (VPN) service provider based in Panama. Founded in 2012, the company offers secure and encrypted internet access by directing users' web traffic through its network of remote servers. This service enables users to protect their online privacy, secure their internet connection, and access geographically restricted content. NordVPN is known for its strong encryption protocols, no-logs policy, and user-friendly software across various platforms.

Contact Information

PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama

Panama City

Panama

📧 support@nordvpn.com

☎ +44 131 463 6666

🌐 nordvpn.com

Categories NordVPN

Last update: November 5, 2025

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