PureVPN - Reviews and experiences

Package arrived later, but support answered fast and helpful, eh

Rainy morning, the van squeaked like my knees. I needed help moving — bad back and a pile of boxes from a rough previous mover. I was sceptical, but they were steady, careful and a bit funny, which calmed me down.

Mid-call I sighed, they fixed it fast.

I hesitated after a colleague warned me, couldn't fully delete my account though.

Saw him on a neighbour's post; Saad worked neat, felt reliable — small delay, I still recommend.

Spotted Saad on the help chat, told a coworker about him — instructions were clear, if a touch slow.

Satisfied eventually. Was doubtful at first, saw Saad on a forum and told a coworker, he fixed it.

I knew I was satisfied when the VPN stayed connected during travel. Been a long-time user; not flawless.

I first saw Saad on our portal; called him and he untangled a messy renewal. Not instant, I was confused, but it worked.

Service never connects on first try, activation felt really slow. Customer service replied late and didn't help. Had better luck elsewhere, honestly.

I first saw it on Reddit—friend sent it—and when the Firefox add-on worked I knew it was good. Options are solid, but the Mac app crashes on my M3 Air, annoying yet usable.

I saw this via a buddy's link and hesitated — refunds had me nervous — but Saad answered fast. They said three to five days; I waited. Still a bit unsure about outcome, though pleasantly surprised by clear reply.

I was half annoyed when the AI assistant kept interrupting, but when Saad jumped in I immediately felt relieved — clear steps, no fluff, and appreciated his patience. That moment I knew I was sorted. Had worse runs with other firms, so yeah, nice change.

Really recommend it; great support and fast speeds. I first saw it on a tech forum after a coworker tipped me — decent security options, VPN add-ons, flexible plans, relieved.

I needed this renewal fast — moving my small shop and didn't want any downtime — so when the web page kept glitching and refused to let me add five more years with the discount, I was not thrilled. Saad hung in there with me for what felt like two hours, found a workaround and kept trying while three different credit cards kept getting declined. About 15 hours later the card went through and the workaround was applied. Great customer service and the fix was delivered.

Packing boxes in a tiny hotel room, I found my VPN wouldn’t transfer. Needed it for work and to avoid flaky hotel Wi-Fi. I emailed support on a Sunday. They moved my account, sent a setup link and clear steps. Quick, surprised.

their support saved my day, so I’m sticking with them. This morning my production dedicated-IP VPN wouldn’t come up — and that’s how I connect my home office to our remote dev servers and backups, so yeah, a proper annoyance. I isolated it to the PureVPN config file, hopped into online chat and Saad joined almost right away. In a few minutes he located the new OpenVPN config, sent it, and everything came back. I’ve used them for years; my environment is kind of unusual so things crop up, but Pure usually responds quickly and brings the right resource, whether it’s a quick patch from online staff or an ugly session with senior techs on my server. I wasn’t thrilled it happened, but I’m genuinely satisfied with the response.

I was plugging my laptop into HP G2 and G5 docks at a couple of offices and my portable setup felt so smooth — until June's PureVPN update. Suddenly none of the docks got internet, so I kept swapping to a direct RJ45 cable for months. A friend actually mentioned they saw the same thing. The fix finally arrived with a later PureVPN update, which was a nice surprise; otherwise the vendor's solid.

it works the way you expect — reliable port forwarding and split tunneling, so I stopped worrying about ports changing every few hours. I first came across this on a tech forum and then told a coworker to try it (he's still using it). I've used a handful of other providers before and the recurring hassle was the forwarded port flipping around or the connection dropping; that doesn't happen here — you pick the port and it stays the same, which sounds small but saves a lot of fiddling. The app gives decent control over servers, protocols and startup options, nothing flashy but practical. Support is actually fast (live chat replies in minutes, not hours), which matters when something's odd. It's not perfect: the mobile interface feels a bit clunky, and I've seen occasional slowdowns on certain servers, so I still switch if I need top speed. Price-wise it's reasonable — not the cheapest, not absurd. Overall, dry and dependable rather than hyped; there are minor annoyances but for my use (remote services, some port-forwarded apps) it's been the most painless option so far. I'd recommend giving it a shot if stable forwarded ports matter to you.

“check MaxMind.” That was frustrating because MaxMind showed one thing and YouTube/Spotify showed another.
What surprised me was that after a bit of pushback, a more senior agent actually took it seriously. They dug into routing, ran tests at odd hours (I appreciated that), and eventually assigned me a different exit IP and a short-term dedicated endpoint to try. That actually fixed most of it — streaming sites started seeing me as Turkey, and banking looked normal again. Delivery of that fix was faster than I expected once someone escalated it, and the follow-up emails explaining what they changed were useful (not just “use MaxMind” again).
So yeah, it wasn’t smooth from the start, and I wasted time repeating the problem, but the end result was positive and I was pleasantly surprised by the escalation process. If you need a reliable Turkish IP for relocation, streaming or banking, give them a chance — but be ready to push a bit for escalation. Customer service did turn it around for me in the end.