PureVPN reviews

I needed this renewal fast — moving my small shop and didn't want any downtime — so when the web page kept glitching and refused to let me add five more years with the discount, I was not thrilled. Saad hung in there with me for what felt like two hours, found a workaround and kept trying while three different credit cards kept getting declined. About 15 hours later the card went through and the workaround was applied. Great customer service and the fix was delivered.

Packing boxes in a tiny hotel room, I found my VPN wouldn’t transfer. Needed it for work and to avoid flaky hotel Wi-Fi. I emailed support on a Sunday. They moved my account, sent a setup link and clear steps. Quick, surprised.

their support saved my day, so I’m sticking with them. This morning my production dedicated-IP VPN wouldn’t come up — and that’s how I connect my home office to our remote dev servers and backups, so yeah, a proper annoyance. I isolated it to the PureVPN config file, hopped into online chat and Saad joined almost right away. In a few minutes he located the new OpenVPN config, sent it, and everything came back. I’ve used them for years; my environment is kind of unusual so things crop up, but Pure usually responds quickly and brings the right resource, whether it’s a quick patch from online staff or an ugly session with senior techs on my server. I wasn’t thrilled it happened, but I’m genuinely satisfied with the response.

I was plugging my laptop into HP G2 and G5 docks at a couple of offices and my portable setup felt so smooth — until June's PureVPN update. Suddenly none of the docks got internet, so I kept swapping to a direct RJ45 cable for months. A friend actually mentioned they saw the same thing. The fix finally arrived with a later PureVPN update, which was a nice surprise; otherwise the vendor's solid.

it works the way you expect — reliable port forwarding and split tunneling, so I stopped worrying about ports changing every few hours. I first came across this on a tech forum and then told a coworker to try it (he's still using it). I've used a handful of other providers before and the recurring hassle was the forwarded port flipping around or the connection dropping; that doesn't happen here — you pick the port and it stays the same, which sounds small but saves a lot of fiddling. The app gives decent control over servers, protocols and startup options, nothing flashy but practical. Support is actually fast (live chat replies in minutes, not hours), which matters when something's odd. It's not perfect: the mobile interface feels a bit clunky, and I've seen occasional slowdowns on certain servers, so I still switch if I need top speed. Price-wise it's reasonable — not the cheapest, not absurd. Overall, dry and dependable rather than hyped; there are minor annoyances but for my use (remote services, some port-forwarded apps) it's been the most painless option so far. I'd recommend giving it a shot if stable forwarded ports matter to you.

“check MaxMind.” That was frustrating because MaxMind showed one thing and YouTube/Spotify showed another.
What surprised me was that after a bit of pushback, a more senior agent actually took it seriously. They dug into routing, ran tests at odd hours (I appreciated that), and eventually assigned me a different exit IP and a short-term dedicated endpoint to try. That actually fixed most of it — streaming sites started seeing me as Turkey, and banking looked normal again. Delivery of that fix was faster than I expected once someone escalated it, and the follow-up emails explaining what they changed were useful (not just “use MaxMind” again).
So yeah, it wasn’t smooth from the start, and I wasted time repeating the problem, but the end result was positive and I was pleasantly surprised by the escalation process. If you need a reliable Turkish IP for relocation, streaming or banking, give them a chance — but be ready to push a bit for escalation. Customer service did turn it around for me in the end.

I've been a loyal customer for a long time and just needed some help to renew my subscription recently. Furqan in customer service was super helpful and patient in helping me out. Their expertise and professionalism made everything go really smoothly and quickly. I'm grateful for the great service I've always gotten from this company.

I never really had any problems - and that one time I had some questions about speed, the guy from tech support named Bob was super helpful. He really knew his stuff and made me feel like a genius! I've been with this company for ages and I'm definitely sticking around!

I've been using this VPN for gaming for about a year now, and I have to say, it's been pretty great. The customer service has always been excellent whenever I had any issues, which they helped me fix right away. The VPN works really well for gaming, with no lag or interruptions. I can easily switch servers and have a smooth gaming experience. Overall, I'm really happy with my purchase and would recommend it to any gamer in need of a reliable VPN.

I just renewed my 5-year subscription for the PureMax plan and I gotta say, it was so easy and nice. I had some trouble with international charges and my computer during the renewal, but the chat support person from the company was amazing. They were so nice, patient, and helpful the whole time, which I really appreciate in customer service. The PureMax plan itself is awesome and I definitely suggest it to anyone who wants to boost their online security and privacy.

The product works great for me and I really like the good price. The customer service guy, Peter, was super helpful and made everything easy for me. I totally suggest giving this VPN a try if you want something reliable.

As a customer for a long time, I've been really happy with the VPN service I've been using. The Internet kill switch feature is great because it makes me feel safer knowing my online stuff is always protected. It's also super helpful that the VPN works on different operating systems like Android, iOS, Windows, and Linux Ubuntu - makes it easy to use on all my devices. The security suite that comes with the Max package has been awesome for keeping my personal info safe and stopping any data leaks. I had a billing issue recently, but the customer service team was quick to help me out and actually saved me some money in the end.

I just bought a new laptop and installed an antivirus program, but then I couldn't use my VPN. Luckily, I got help from a tech expert who fixed the problem by accessing my laptop remotely. They knew what they were doing and were really patient, giving me awesome support. Now I can watch UK TV even when I'm overseas.

The VPN software works really well for me. Every time I connect, it does its job without any issues. I like that it has servers all over the world, so I can access websites like BBC without any geolocation restrictions. But one thing to note is that Netflix doesn't always allow VPNs, which can be a bummer for some people.

So, like, this guy Alfred from the support team totally saved my life with this super annoying issue I've been dealing with forever. He's honestly the best and I'm so grateful for all his help. He definitely deserves a million points for being such an amazing support guy.

I had a problem with my service, so I contacted customer service for some help. I was surprised at how fast they replied and fixed my issue quickly. The person I spoke to was really friendly and knew their stuff, which made the whole thing easy. I liked that they didn't waste time and just got right to it. In the end, I was impressed with their customer service and would definitely suggest them to others.

I got a VPN to keep safe online and it's been amazing. I've been using it for years and it always protects me when I'm surfing the web. I like how I can connect to different servers without stressing about someone tracking me. It's great!

When I tried to use the service, there were so many technical problems. I kept getting error messages and couldn't connect smoothly. It honestly felt like a waste of money for something that was supposed to make things easier and more secure.

So, I bought a VPN service not long ago, and let me tell you, the customer service was amazing! The staff was super helpful and always there to help me with any questions or problems I had. I was pleasantly surprised to get such great support.

As a customer, I gotta say my experience with the service from this guy Uzair was top-notch. The VPN deal I got was the best I've seen - could use it on up to 10 devices with no issues. Uzair was super professional, made the whole thing smooth and quick. It was reassuring to know my privacy was in good hands with someone who actually cares. Big props to the company for having such dedicated folks who really go the extra mile to make sure customers are happy. I really hope they keep doing well because they're truly making a difference by offering great service and putting customer privacy first.