PureVPN - Reviews and experiences

Package arrived later, but support answered fast and helpful, eh

Mid-call I sighed, they fixed it fast.

Spotted Saad on the help chat, told a coworker about him — instructions were clear, if a touch slow.

Satisfied eventually. Was doubtful at first, saw Saad on a forum and told a coworker, he fixed it.

I first saw Saad on our portal; called him and he untangled a messy renewal. Not instant, I was confused, but it worked.

I was half annoyed when the AI assistant kept interrupting, but when Saad jumped in I immediately felt relieved — clear steps, no fluff, and appreciated his patience. That moment I knew I was sorted. Had worse runs with other firms, so yeah, nice change.

I needed this renewal fast — moving my small shop and didn't want any downtime — so when the web page kept glitching and refused to let me add five more years with the discount, I was not thrilled. Saad hung in there with me for what felt like two hours, found a workaround and kept trying while three different credit cards kept getting declined. About 15 hours later the card went through and the workaround was applied. Great customer service and the fix was delivered.

Packing boxes in a tiny hotel room, I found my VPN wouldn’t transfer. Needed it for work and to avoid flaky hotel Wi-Fi. I emailed support on a Sunday. They moved my account, sent a setup link and clear steps. Quick, surprised.

their support saved my day, so I’m sticking with them. This morning my production dedicated-IP VPN wouldn’t come up — and that’s how I connect my home office to our remote dev servers and backups, so yeah, a proper annoyance. I isolated it to the PureVPN config file, hopped into online chat and Saad joined almost right away. In a few minutes he located the new OpenVPN config, sent it, and everything came back. I’ve used them for years; my environment is kind of unusual so things crop up, but Pure usually responds quickly and brings the right resource, whether it’s a quick patch from online staff or an ugly session with senior techs on my server. I wasn’t thrilled it happened, but I’m genuinely satisfied with the response.

I've been a loyal customer for a long time and just needed some help to renew my subscription recently. Furqan in customer service was super helpful and patient in helping me out. Their expertise and professionalism made everything go really smoothly and quickly. I'm grateful for the great service I've always gotten from this company.

I never really had any problems - and that one time I had some questions about speed, the guy from tech support named Bob was super helpful. He really knew his stuff and made me feel like a genius! I've been with this company for ages and I'm definitely sticking around!

I just renewed my 5-year subscription for the PureMax plan and I gotta say, it was so easy and nice. I had some trouble with international charges and my computer during the renewal, but the chat support person from the company was amazing. They were so nice, patient, and helpful the whole time, which I really appreciate in customer service. The PureMax plan itself is awesome and I definitely suggest it to anyone who wants to boost their online security and privacy.