PureVPN - Reviews and experiences
Oct 2023-Nov 2025
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (41)
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Quick reply, slow refund
Quick reply, slow refund
TimingI saw this via a buddy's link and hesitated — refunds had me nervous — but Saad answered fast. They said three to five days; I waited. Still a bit unsure about outcome, though pleasantly surprised by clear reply.
Quick Customer Service
Quick Customer Service
TimingI had a problem with my service, so I contacted customer service for some help. I was surprised at how fast they replied and fixed my issue quickly. The person I spoke to was really friendly and knew their stuff, which made the whole thing easy. I liked that they didn't waste time and just got right to it. In the end, I was impressed with their customer service and would definitely suggest them to others.
About PureVPN
PureVPN is a virtual private network (VPN) service provider that offers internet security and privacy solutions to its users. Established in 2007, the company is headquartered in Hong Kong and offers its services globally. PureVPN provides encrypted internet access, anonymizes user identity, and helps bypass geo-restrictions on websites and streaming services. The company boasts a network of over 6,500 servers in more than 140 countries, allowing users to hide their real IP address and secure their digital presence against potential online threats. PureVPN's services are aimed at both individual and corporate clients, offering features like internet freedom, data security, and online privacy.
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Last update: November 1, 2025
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