Expedia - Reviews and experiences

I booked a trip with them, eh? Tried to change the date and ended up losing money on the hotel and flights. The customer service was terrible, won't be using them again, eh. Better to save money and book directly, eh.

I'm really upset about the trip I booked to Disneyland Paris through an online travel agency. Unfortunately, we couldn't fly out as planned because of some unexpected stuff. We found out that if we had booked straight through the resort, they could have changed our dates for us. But because we used the third-party agency, we were stuck following their rules and ended up losing everything. My boys are really disappointed, and I'm feeling frustrated and disappointed by the lack of help and service.

I recently went through a frustrating experience where my membership status got downgraded from gold to blue after they merged with their new app. I have been a loyal customer for many years and have spent a lot of money with them, but the customer service I received when trying to fix this issue was terrible. The representatives from Expedia were not helpful at all and gave me generic responses that did not address my concerns. I tried to find a solution, but I did not get a satisfactory outcome. Because of this, I have made the decision to close my account with Expedia and switch to a different company. I think that loyalty should go both ways, and the way they treated me, a long-time member, was really disappointing.

Just spent an hour on the phone trying ta change a US internal flight to an earlier one fer my family. The flights we wanted were cheaper but Expedia was tryin' ta charge us an insane amount for the change. The customer service was terrible, the supervisor ghosted me, and the whole experience was a nightmare. Expedia is the pits, avoid at all costs!